Swift
  1. Swift
  2. SWIFT-9905

plastic oven ignition knob broken in kitchen

        Details

        • Type: Hob (2 Weeks) Hob (2 Weeks)
        • Status: Complete
        • Priority: Low Low
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          SurfBay Attending
        • Plot:
          ...
        • Hire_or_Retail:
          Hire_fleet
        • Serial:
          020614h
        • Manufacturer:
          Swift
        • Model:
          Loire
        • Year:
          2016
        • Size:
          28x12
        • ID Number:
          SBH005103
        • Status Colour:
          Complete Complete
        • Stock_Number:
          31893
        • Times Scheduled:
          3
        • Park_Company:
           Holiday Resort Unity
        • Park_Postcode:
          TA8 2RB
        • Park_Contact:
          Elly Peters
        • Park_Phone:
          01278 751602
        • Park_Email:
        • Park_Code:
          UNIT01
        • Park_Key_Account:
          Yes
        • SLA Status:
        • SLA: Open Jobs Overdue Status:

          Description

          need photos and serial no
          1. email to park asking for photos.png
            204 kB
          2. query.png
            159 kB
          3. screenshot-1.png
            201 kB

            Activity

            Ascending order - Click to sort in descending order
            Ella Simmonds (Inactive) created issue -
            Ella Simmonds (Inactive) made changes -
            Field Original Value New Value
            Project PDI [ 10950 ] Swift [ 10018 ]
            Key PDI-1226 SWIFT-9905
            Issue Type PDI (2 weeks) [ 15 ] Hob (2 Weeks) [ 22 ]
            Workflow PDI: Simple Issue Tracking Workflow [ 177015 ] Manufacturers ver 2.2 [ 177016 ]
            Engineer Preston Yeo [ 11851 ]
            Responsibility Undecided [ 10040 ]
            Depot Winkleigh [ 12050 ]
            Times Scheduled 0
            Ella Simmonds (Inactive) made changes -
            Manufacturer Swift
            Due Date 21/Dec/15 23/Dec/15
            Hire_or_Retail Hire_fleet [ 10250 ]
            Responsibility Undecided [ 10040 ] SurfBay Attending [ 10042 ]
            Work Scheduled 08/Dec/15 23/Dec/15
            Ella Simmonds (Inactive) made changes -
            Status Open [ 1 ] Submitted [ 10001 ]
            ID Number SBH005103
            Hide
            Permalink
            Ella Simmonds (Inactive) added a comment -
            I have submitted this to Swift
            Show
            Ella Simmonds (Inactive) added a comment - I have submitted this to Swift
            Ella Simmonds (Inactive) made changes -
            Attachment email to park asking for photos.png [ 107984 ]
            Ella Simmonds (Inactive) made changes -
            Status Submitted [ 10001 ] Awaiting Customer Info [ 10012 ]
            Description need photos and serial no
            Hide
            Permalink
            Ella Simmonds (Inactive) added a comment -
            I have emailed Park twice today, once for photos and another for serial no.s.
            as requested by Swift
            Thanks
            Show
            Ella Simmonds (Inactive) added a comment - I have emailed Park twice today, once for photos and another for serial no.s. as requested by Swift Thanks
            Adrienne Barwell (Inactive) made changes -
            Assignee Ella Simmonds [ ellas ] Adrienne Barwell [ adrienne ]
            Adrienne Barwell (Inactive) made changes -
            Attachment query.png [ 109444 ]
            Adrienne Barwell (Inactive) made changes -
            Assignee Adrienne Barwell [ adrienne ] Claire Folland [ claire ]
            Hide
            Permalink
            Adrienne Barwell (Inactive) added a comment -
            I have checked the pdi and this is showing E31356000367 I have updated Swift
            Show
            Adrienne Barwell (Inactive) added a comment - I have checked the pdi and this is showing E31356000367 I have updated Swift
            Adrienne Barwell (Inactive) made changes -
            Status Awaiting Customer Info [ 10012 ] Submitted [ 10001 ]
            Claire Folland made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Hide
            Permalink
            Claire Folland added a comment -
            recieved replacement oven knob in post, posted out to Stacey
            Show
            Claire Folland added a comment - recieved replacement oven knob in post, posted out to Stacey
            Claire Folland made changes -
            Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
            Assignee Claire Folland [ claire ] Adrienne Barwell [ adrienne ]
            Claire Folland made changes -
            Times Scheduled 0 1
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Work Scheduled 23/Dec/15 20/Jan/16
            Plot
            Claire Folland made changes -
            Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
            Assignee Adrienne Barwell [ adrienne ] Ellie W [ temp ]
            Hide
            Permalink
            Claire Folland added a comment -
            no invoice required
            Show
            Claire Folland added a comment - no invoice required
            Claire Folland made changes -
            Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
            Invoice Number .
            Claire Folland made changes -
            Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
            Assignee Ellie W [ temp ] Claire Folland [ claire ]
            Resolution Completed [ 1 ]
            Claire Folland made changes -
            Status Resolved [ 5 ] Complete [ 6 ]
            Debbie Bartlett (Inactive) made changes -
            Resolution Completed [ 1 ]
            Status Complete [ 6 ] Reopened [ 4 ]
            Debbie Bartlett (Inactive) made changes -
            Status Reopened [ 4 ] Submitted [ 10001 ]
            Debbie Bartlett (Inactive) made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Debbie Bartlett (Inactive) made changes -
            Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
            Debbie Bartlett (Inactive) made changes -
            Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
            Plot
            Debbie Bartlett (Inactive) made changes -
            Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
            Assignee Claire Folland [ claire ] Adrienne Barwell [ adrienne ]
            Debbie Bartlett (Inactive) made changes -
            Times Scheduled 1 2
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Assignee Adrienne Barwell [ adrienne ] Debbie Bartlett [ debbieb ]
            Plot
            Debbie Bartlett (Inactive) made changes -
            Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
            Assignee Debbie Bartlett [ debbieb ] Ellie W [ temp ]
            Hide
            Permalink
            Ellie W (Inactive) added a comment - - edited
            Invoiced Swift and requested payment
            465069
            Show
            Ellie W (Inactive) added a comment - - edited Invoiced Swift and requested payment 465069
            Ellie W (Inactive) made changes -
            Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
            Invoice Number . 465069
            Hide
            Permalink
            Ellie W (Inactive) added a comment -
            This is still sitting on pending approval on the connect system
            Show
            Ellie W (Inactive) added a comment - This is still sitting on pending approval on the connect system
            Hide
            Permalink
            Ellie W (Inactive) added a comment -
            This is sitting on pending approval
            Show
            Ellie W (Inactive) added a comment - This is sitting on pending approval
            Hide
            Permalink
            Ellie W (Inactive) added a comment -
            Showing as pending approval on the Swift System
            Show
            Ellie W (Inactive) added a comment - Showing as pending approval on the Swift System
            Adrienne Barwell (Inactive) made changes -
            Priority Normal [ 21 ] Low [ 22 ]
            Hide
            Permalink
            Debbie Bartlett (Inactive) added a comment -
            Swift will be attending site W/C 21st March
            Show
            Debbie Bartlett (Inactive) added a comment - Swift will be attending site W/C 21st March
            Debbie Bartlett (Inactive) made changes -
            Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
            Assignee Ellie W [ temp ] Debbie Bartlett [ debbieb ]
            Resolution Completed [ 1 ]
            Debbie Bartlett (Inactive) made changes -
            Resolution Completed [ 1 ]
            Status Resolved [ 5 ] Reopened [ 4 ]
            Debbie Bartlett (Inactive) made changes -
            Status Reopened [ 4 ] Submitted [ 10001 ]
            Debbie Bartlett (Inactive) made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Claire Folland made changes -
            Attachment screenshot-1.png [ 118614 ]
            Claire Folland made changes -
            Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
            Assignee Debbie Bartlett [ debbieb ] Adrienne Barwell [ adrienne ]
            Claire Folland made changes -
            Times Scheduled 2 3
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Assignee Adrienne Barwell [ adrienne ] Debbie Bartlett [ debbieb ]
            Plot
            Hide
            Permalink
            Claire Folland added a comment -
            Thetford sent parts direct to site 18-1-16
            Show
            Claire Folland added a comment - Thetford sent parts direct to site 18-1-16
            Claire Folland made changes -
            Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
            Assignee Debbie Bartlett [ debbieb ] Ellie W [ temp ]
            Hide
            Permalink
            Claire Folland added a comment -
            no invoice required
            Show
            Claire Folland added a comment - no invoice required
            Claire Folland made changes -
            Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
            Invoice Number 465069 .
            Claire Folland made changes -
            Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
            Assignee Ellie W [ temp ] Claire Folland [ claire ]
            Resolution Completed [ 1 ]
            Claire Folland made changes -
            Status Resolved [ 5 ] Complete [ 6 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open Submitted Submitted
            		29m 46s 1 Ella Simmonds (Inactive) 09/Dec/15 3:22 PM
            Submitted Submitted Awaiting Customer Info Awaiting Customer Info
            		52m 41s 1 Ella Simmonds (Inactive) 09/Dec/15 4:15 PM
            Awaiting Customer Info Awaiting Customer Info Submitted Submitted
            		36d 21h 27m 1 Adrienne Barwell (Inactive) 15/Jan/16 1:43 PM
            Complete Complete Reopened Reopened
            		21h 43m 1 debbieb 21/Jan/16 11:51 AM
            Acknowledged Acknowledged Parts ordered Parts ordered
            		14s 1 debbieb 21/Jan/16 11:51 AM
            Parts ordered Parts ordered Parts Recieved Parts Recieved
            		4s 1 debbieb 21/Jan/16 11:51 AM
            Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
            		24s 1 debbieb 21/Jan/16 11:52 AM
            Resolved Resolved Reopened Reopened
            		5s 1 debbieb 09/Mar/16 3:09 PM
            Reopened Reopened Submitted Submitted
            		16s 2 debbieb 09/Mar/16 3:09 PM
            Submitted Submitted Acknowledged Acknowledged
            		5d 22m 3 debbieb 09/Mar/16 3:10 PM
            Acknowledged Acknowledged Worksheet Issued Worksheet Issued
            		69d 21h 16m 2 Claire Folland 18/May/16 1:25 PM
            Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
            		24s 3 Claire Folland 18/May/16 1:26 PM
            Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
            		25s 3 Claire Folland 18/May/16 1:26 PM
            Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
            		17m 10s 3 Claire Folland 18/May/16 1:26 PM
            Awaiting Payment Awaiting Payment Resolved Resolved
            		48d 3h 1m 3 Claire Folland 18/May/16 1:26 PM
            Resolved Resolved Complete Complete
            		10s 2 Claire Folland 18/May/16 1:26 PM

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                Dates

                • Due:
                  Created:
                  Updated:
                  Resolved:
                  Work Scheduled: