Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Agreed Date
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Resolution: Completed
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Labels:None
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Responsibility:RTM
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Plot:Forest Edge 87
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Serial:018618h
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Manufacturer:Swift
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Model:Burgundy
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Year:2015
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Size:38x12x2
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ID Number:sbh005182
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Status Colour:
Complete
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Stock_Number:30555
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Times Scheduled:2
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Park_Company:Oakdene Forest Park
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Park_Postcode:BH24 2RZ
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Park_Phone:01202 865601
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Park_Email:Leanne.Buckingham@shorefield.co.uk
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Park_Code:OAKD02
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Park_Key_Account:Yes
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SLA Status:
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SLA: Open Jobs Overdue Status:
1. |
Update Customer |  |
Complete | Adrienne Barwell (Inactive) |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Project | PDI [ 10950 ] | Swift [ 10018 ] |
| Key |
|
|
| Issue Type | PDI (2 weeks) [ 15 ] | Ext Doors & Windows (4 weeks) [ 4 ] |
| Workflow | PDI: Simple Issue Tracking Workflow [ 177130 ] | Manufacturers ver 2.2 [ 177131 ] |
| Responsibility | Undecided [ 10040 ] | |
| Times Scheduled | 0 |
| Due Date | 02/Jun/15 | 14/Jan/16 |
| Work Scheduled | 26/May/15 | 14/Jan/16 |
| Plot | Poppy 9 | Forest Edge 87 |
| Attachment | window blown.jpg [ 108179 ] |
| Attachment | window blown 1.jpg [ 108180 ] |
I have emailed Christy back and asked for the DOS and customer's name. Once received i will submit either PDI or early warning on Swift system.
Show
Ella Simmonds (Inactive)
added a comment - I have emailed Christy back and asked for the DOS and customer's name. Once received i will submit either PDI or early warning on Swift system.
| Assignee | Ella Simmonds [ ellas ] | Adrienne Barwell [ adrienne ] |
| Attachment | handover date.png [ 109436 ] |
| Responsibility | Undecided [ 10040 ] | RTM [ 10043 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | sbh005182 |
I have checked Ella's emails and retrieved the customer information and submitted a claim to Swift
Show
Adrienne Barwell (Inactive)
added a comment - I have checked Ella's emails and retrieved the customer information and submitted a claim to Swift
This claim has been referred to the suppler. Screen shot attached.
Show
Debbie Bartlett (Inactive)
added a comment - - edited This claim has been referred to the suppler. Screen shot attached.
| Attachment | Supplier referrel.png [ 109749 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Swift confirmed Eltheringtons action in place. Screen shot attached.
Show
Debbie Bartlett (Inactive)
added a comment - - edited Swift confirmed Eltheringtons action in place. Screen shot attached.
| Attachment | ACK supplier action.png [ 110060 ] |
| Attachment | schedule date.png [ 110162 ] |
Elthringtons to attend w/c 8/2/16
Show
Adrienne Barwell (Inactive)
added a comment - Elthringtons to attend w/c 8/2/16
| Work Scheduled | 14/Jan/16 | 08/Feb/16 |
| Assignee | Adrienne Barwell [ adrienne ] | Debbie Bartlett [ debbieb ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Attachment | screenshot-1.png [ 110766 ] |
Site have emailed to inquire when an engineer will be attending. I have update the site with the relevant info. Elthringtond will attend site W/C 8/2/16
Show
Debbie Bartlett (Inactive)
added a comment - Site have emailed to inquire when an engineer will be attending. I have update the site with the relevant info. Elthringtond will attend site W/C 8/2/16
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
| Attachment | Chased Elthringtons for an update.png [ 111418 ] |
Site are chasing for progress, I have e-mailed Elthringtons asking for an update.
Show
Adrienne Barwell (Inactive)
added a comment - Site are chasing for progress, I have e-mailed Elthringtons asking for an update.
| Attachment | update to site.png [ 111419 ] |
| Status | Engineer Scheduled [ 10000 ] | Parts on reorder [ 10009 ] |
| Attachment | engieneers visit date.png [ 111629 ] |
| Attachment | wrong parts advised.png [ 111758 ] |
Elthringtons advise:
wrong window identified. glass fault in 1714824. need to reorder new glass and reschedule for another visit.
wrong window identified. glass fault in 1714824. need to reorder new glass and reschedule for another visit.
Show
Adrienne Barwell (Inactive)
added a comment - Elthringtons advise:
wrong window identified. glass fault in 1714824. need to reorder new glass and reschedule for another visit.
| Attachment | schedule date.png [ 112348 ] |
| Status | Parts on reorder [ 10009 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Debbie Bartlett [ debbieb ] | Adrienne Barwell [ adrienne ] |
Supplier attending next week, I have updated the site
Show
Adrienne Barwell (Inactive)
added a comment - Supplier attending next week, I have updated the site
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 08/Feb/16 | 07/Mar/16 |
| Plot |
| Attachment | updated the site.png [ 112349 ] |
| Priority | Over 8 Weeks [ 25 ] | Agreed Date [ 26 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Debbie Bartlett [ debbieb ] |
| Attachment | update requested.png [ 113071 ] |
The site are chasing for an update. The supplier was due to attend w/c 7th but there is no update on the connect system yet. I have e-mailed Alan at Elthringtons asking him for the latest update on this issue.
I have updated the site and will get back to them again as soon as I have received a response from Elthringtons
I have updated the site and will get back to them again as soon as I have received a response from Elthringtons
Show
Adrienne Barwell (Inactive)
added a comment - The site are chasing for an update. The supplier was due to attend w/c 7th but there is no update on the connect system yet. I have e-mailed Alan at Elthringtons asking him for the latest update on this issue.
I have updated the site and will get back to them again as soon as I have received a response from Elthringtons
| Attachment | updated the site.png [ 113076 ] |
| Attachment | completion.png [ 113189 ] |
Elthringtons have confirmed that this issue is complete
Show
Adrienne Barwell (Inactive)
added a comment - Elthringtons have confirmed that this issue is complete
| Attachment | screenshot-2.png [ 113190 ] |
Updated the site
Show
Adrienne Barwell (Inactive)
added a comment - Updated the site
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Debbie Bartlett [ debbieb ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Adrienne Barwell [ adrienne ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Park_Contact |
made changes -
| Park_Contact |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
31d 5h 1m | 1 | Adrienne Barwell (Inactive) | 14/Jan/16 3:41 PM | |||||
|
6d 20h 44m | 1 | debbieb | 21/Jan/16 12:25 PM | |||||
|
7d 47m | 1 | Adrienne Barwell (Inactive) | 28/Jan/16 1:13 PM | |||||
|
19d 22h 13m | 1 | Adrienne Barwell (Inactive) | 17/Feb/16 11:27 AM | |||||
|
15d 4h 42m | 1 | Adrienne Barwell (Inactive) | 03/Mar/16 4:09 PM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 03/Mar/16 4:09 PM | |||||
|
30s | 2 | Adrienne Barwell (Inactive) | 03/Mar/16 4:10 PM | |||||
|
11d 16h 20m | 1 | Adrienne Barwell (Inactive) | 15/Mar/16 8:30 AM | |||||
|
6s | 1 | Adrienne Barwell (Inactive) | 15/Mar/16 8:30 AM | |||||
|
5s | 1 | Adrienne Barwell (Inactive) | 15/Mar/16 8:30 AM | |||||
|
7s | 1 | Adrienne Barwell (Inactive) | 15/Mar/16 8:30 AM |
Swift Burgundy
18618H
Hi Ella,
I have attached two photos of a top window that has blown, please can you send someone down to replace it?
Regards,
Christy Bethley-Scott
Oakdene Sales Administrator
Shorefield Holidays Ltd
Tel: 01202 865600
Fax: 01202 894152
Email: christy.bethley-scott@shorefield.co.uk
Web: www.shorefield.co.uk