Details
-
Type:
Ext Doors & Windows (4 weeks)
-
Status: Complete
-
Priority:
Critical
-
Resolution: Completed
-
Labels:None
-
Customer Code:SNOW01
-
Park:Snowlands
-
Postcode:PL24 2AE
-
Responsibility:Manufacturer Attending
-
Plot:6A
-
Serial:wb4039/007
-
Model:Vogue
-
Size:42x12
-
ID Number:272876
-
Status Colour:
Complete
-
Park_Company:Not defined
-
SLA Status:
Description
Archie - 07597951065
Issue Links
- Same Van
-
WILL-2710
bedroom door frames have swollen again
-
- Complete
-
Activity
Hide
Claire Folland
added a comment -
Permalink
no schedule date yet
Show
Claire Folland
added a comment - no schedule date yet
Message from Emma at Willerby: 272876 - Door kits i believe you have spoken to Ellie about these this morning? Unfortunately with the door frames coming in form a new supplier there is colour variation on the frames. If we were to send out more new frames then we couldn't guarantee that they would be of the same match.
Show
Adrienne Barwell (Inactive)
added a comment - Message from Emma at Willerby: 272876 - Door kits i believe you have spoken to Ellie about these this morning? Unfortunately with the door frames coming in form a new supplier there is colour variation on the frames. If we were to send out more new frames then we couldn't guarantee that they would be of the same match.
Discussed this matter with Claire and Terry, Willerby are not willing to provided any further door frames. The customer will not provide a quote for work to be carried out by a local contractor, and I am not prepared to agree to agree to the work being carried out with out an idea of the cost.
Claire is to inform the customer that if he wishes to take the legal route we will need him to advise us in writing so that we can pass the information across to Willerby.
Claire is to inform the customer that if he wishes to take the legal route we will need him to advise us in writing so that we can pass the information across to Willerby.
Show
Adrienne Barwell (Inactive)
added a comment - Discussed this matter with Claire and Terry, Willerby are not willing to provided any further door frames. The customer will not provide a quote for work to be carried out by a local contractor, and I am not prepared to agree to agree to the work being carried out with out an idea of the cost.
Claire is to inform the customer that if he wishes to take the legal route we will need him to advise us in writing so that we can pass the information across to Willerby.
spoke to Archie, he is not happy with Willerby and the way they are treating him, he has been to his solicitor and has been advised to go back to us as it is down to us to sort, he wants a manager from surf bay to give him a call back
Show
Claire Folland
added a comment - spoke to Archie, he is not happy with Willerby and the way they are treating him, he has been to his solicitor and has been advised to go back to us as it is down to us to sort, he wants a manager from surf bay to give him a call back
I have spoken to Claire Bailey, she has advised that if we submit a claim on-line for her attention asking for 4 door frames as a gesture of goodwill, she will arrange for 4x frames to be supplied. Claire cannot guarantee that they will exactly match colour wise but there shouldn't be okay, they are like wallpaper made in batches and if you get some from a different batch they might be a slightly different shade.
I have agreed that when the parts come to us we will fit free of charge.
Claire Folland will ring the customer back
I have agreed that when the parts come to us we will fit free of charge.
Claire Folland will ring the customer back
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to Claire Bailey, she has advised that if we submit a claim on-line for her attention asking for 4 door frames as a gesture of goodwill, she will arrange for 4x frames to be supplied. Claire cannot guarantee that they will exactly match colour wise but there shouldn't be okay, they are like wallpaper made in batches and if you get some from a different batch they might be a slightly different shade.
I have agreed that when the parts come to us we will fit free of charge.
Claire Folland will ring the customer back
.