Willerby
  1. Willerby
  2. WILL-2410

front o/s window d/g unit has hand prints inside the vacum sealed unit

        Details

        • Type: Ext Doors & Windows (4 weeks) Ext Doors & Windows (4 weeks)
        • Status: Complete
        • Priority: Critical Critical
        • Resolution: Completed
        • Labels:
          None
        • Customer Code:
          ASHL03
        • Park:
          Forest view
        • Postcode:
          BH24 3PT
        • Responsibility:
          Manufacturer Attending
        • Serial:
          WT0877/001
        • Model:
          Boston
        • Size:
          40x20
        • Status Colour:
          Complete Complete
        • Park_Company:
           Not defined
        • SLA Status:

          Activity

          Ascending order - Click to sort in descending order
          Claire Folland created issue -
          Claire Folland made changes -
          Field Original Value New Value
          Status Open [ 1 ] Submitted [ 10001 ]
          Claire Folland made changes -
          ID Number 275438
          Claire Folland made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Sarah asked that Claire contact her when she has received a schedule date for the work
          Sarah Ashley 07831 373368
          Show
          Adrienne Barwell (Inactive) added a comment - Sarah asked that Claire contact her when she has received a schedule date for the work Sarah Ashley 07831 373368
          Adrienne Barwell (Inactive) made changes -
          Priority High [ 23 ] Normal [ 21 ]
          Mark Lock (Inactive) made changes -
          Workflow Surfbay [ 36349 ] Copy of Surfbay [ 41939 ]
          Mark Lock (Inactive) made changes -
          Workflow Copy of Surfbay [ 41939 ] Surfbay [ 47453 ]
          Claire Folland made changes -
          Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
          Claire Folland made changes -
          Parts in 30/May/11 2:47 PM
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Claire Folland made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Claire Folland made changes -
          Work Scheduled 30/May/11
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Hide
          Permalink
          Claire Folland added a comment -
          willerby attending wc 30-5-11
          Show
          Claire Folland added a comment - willerby attending wc 30-5-11
          Claire Folland made changes -
          Work Scheduled 30/May/11 6/Jun/11
          Status Engineer Scheduled [ 10000 ] Engineer Visit Rescheduled [ 10010 ]
          Hide
          Permalink
          Claire Folland added a comment -
          willerby attending wc 6-6-11
          Show
          Claire Folland added a comment - willerby attending wc 6-6-11
          Adrienne Barwell (Inactive) made changes -
          Priority Normal [ 21 ] High [ 23 ]
          Hide
          Permalink
          Claire Folland added a comment -
          chased to see if this is complete as last weeks schedule date is still showing
          Show
          Claire Folland added a comment - chased to see if this is complete as last weeks schedule date is still showing
          Claire Folland made changes -
          Status Engineer Visit Rescheduled [ 10010 ] Engineer Visit Rescheduled [ 10010 ]
          Work Scheduled 6/Jun/11 20/Jun/11
          Hide
          Permalink
          Claire Folland added a comment -
          willerby have changed schedule date, now attending wc 20-6-11
          Show
          Claire Folland added a comment - willerby have changed schedule date, now attending wc 20-6-11
          Hide
          Permalink
          Claire Folland added a comment -
          No one was around to let them in, ellbee think they will be back in the area in about 3 weeks time, have emailed the customer
          Show
          Claire Folland added a comment - No one was around to let them in, ellbee think they will be back in the area in about 3 weeks time, have emailed the customer
          Claire Folland made changes -
          ID Number 275438
          Claire Folland made changes -
          Resolution Completed [ 1 ]
          Status Engineer Visit Rescheduled [ 10010 ] Resolved [ 5 ]
          Claire Folland made changes -
          Status Resolved [ 5 ] Reopened [ 4 ]
          Resolution Completed [ 1 ]
          Claire Folland made changes -
          Status Reopened [ 4 ] Acknowledged [ 10005 ]
          Claire Folland made changes -
          Work Scheduled 20/Jun/11
          Claire Folland made changes -
          Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
          Claire Folland made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Parts in 30/May/11 2:47 PM 04/Jul/11 2:47 PM
          Claire Folland made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Claire Folland made changes -
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Work Scheduled 4/Jul/11
          Hide
          Permalink
          Claire Folland added a comment -
          willerby attending wc 4-7-11
          Show
          Claire Folland added a comment - willerby attending wc 4-7-11
          Adrienne Barwell (Inactive) made changes -
          Priority High [ 23 ] Critical [ 24 ]
          Hide
          Permalink
          Claire Folland added a comment -
          ellbee attended but the replacement window had a scratch on it, now attending wc 18-7-11
          Show
          Claire Folland added a comment - ellbee attended but the replacement window had a scratch on it, now attending wc 18-7-11
          Claire Folland made changes -
          Status Engineer Scheduled [ 10000 ] Engineer Visit Rescheduled [ 10010 ]
          Work Scheduled 4/Jul/11 18/Jul/11
          Hide
          Permalink
          Claire Folland added a comment -
          still on willerby outstanding list
          Show
          Claire Folland added a comment - still on willerby outstanding list
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          over 8 week report sent to Claire Bailey at Willerby
          Show
          Adrienne Barwell (Inactive) added a comment - over 8 week report sent to Claire Bailey at Willerby
          Hide
          Permalink
          Claire Folland added a comment -
          complete by willerby
          Show
          Claire Folland added a comment - complete by willerby
          Claire Folland made changes -
          Resolution Completed [ 1 ]
          Status Engineer Visit Rescheduled [ 10010 ] Resolved [ 5 ]
          Claire Folland made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Mark Lock (Inactive) made changes -
          Workflow Surfbay [ 47453 ] Copy of Surfbay [ 57216 ]
          Mark Lock (Inactive) made changes -
          Workflow Copy of Surfbay [ 57216 ] Surfbay [ 64531 ]
          Mark Lock (Inactive) made changes -
          Workflow Surfbay [ 64531 ] Copy of Surfbay [ 72890 ]
          Mark Lock (Inactive) made changes -
          Workflow Copy of Surfbay [ 72890 ] Surfbay [ 75813 ]
          Mark Lock (Inactive) made changes -
          Workflow Surfbay [ 75813 ] Manufacturers ver 2.0 [ 98207 ]
          Adrienne Barwell (Inactive) made changes -
          Workflow Manufacturers ver 2.0 [ 98207 ] Manufacturers ver 2.1 [ 134424 ]
          Adrienne Barwell (Inactive) made changes -
          Workflow Manufacturers ver 2.1 [ 134424 ] Manufacturers ver 2.2 [ 149535 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		7d 21h 10m 1 Claire Folland 05/May/11 11:47 AM
          Submitted Submitted Acknowledged Acknowledged
          		2h 39m 1 Claire Folland 05/May/11 2:26 PM
          Engineer Visit Rescheduled Engineer Visit Rescheduled Engineer Visit Rescheduled Engineer Visit Rescheduled
          		8d 19h 39m 1 Claire Folland 16/Jun/11 10:08 AM
          Resolved Resolved Reopened Reopened
          		2s 1 Claire Folland 21/Jun/11 11:24 AM
          Reopened Reopened Acknowledged Acknowledged
          		3s 1 Claire Folland 21/Jun/11 11:24 AM
          Acknowledged Acknowledged Parts ordered Parts ordered
          		18d 23h 14m 2 Claire Folland 28/Jun/11 10:17 AM
          Parts ordered Parts ordered Parts Recieved Parts Recieved
          		11s 2 Claire Folland 28/Jun/11 10:17 AM
          Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
          		2s 2 Claire Folland 28/Jun/11 10:17 AM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		10s 2 Claire Folland 28/Jun/11 10:17 AM
          Engineer Scheduled Engineer Scheduled Engineer Visit Rescheduled Engineer Visit Rescheduled
          		31d 29m 2 Claire Folland 08/Jul/11 11:07 AM
          Engineer Visit Rescheduled Engineer Visit Rescheduled Resolved Resolved
          		31d 5h 14m 2 Claire Folland 03/Aug/11 3:05 PM
          Resolved Resolved Complete Complete
          		2s 1 Claire Folland 03/Aug/11 3:05 PM

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              Dates

              • Due:
                Created:
                Updated:
                Resolved:
                Work Scheduled: