Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:ASHL03
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Park:Forest view
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Postcode:BH24 3PT
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Responsibility:Manufacturer Attending
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Serial:WT0877/001
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Model:Boston
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Size:40x20
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ID Number:275438
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Status Colour:
Complete
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Park_Company:Not defined
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | CLONE - D/G unit in door has marks inside the sealed unit | Lounge - cover strip on bottom of sliding door frame has a crack in it |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | 275438 |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Priority | High [ 23 ] | Normal [ 21 ] |
| Workflow | Surfbay [ 36351 ] | Copy of Surfbay [ 41941 ] |
| Workflow | Copy of Surfbay [ 41941 ] | Surfbay [ 47455 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Parts in | 30/May/11 2:46 PM | |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 30/May/11 |
willerby attending wc 30-5-11
Show
Claire Folland
added a comment - willerby attending wc 30-5-11
| Work Scheduled | 30/May/11 | 6/Jun/11 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
willerby now attending wc 6-6-11
Show
Claire Folland
added a comment - willerby now attending wc 6-6-11
| Priority | Normal [ 21 ] | High [ 23 ] |
chased to see if this is complete as last weeks schedule date is still showing
Show
Claire Folland
added a comment - chased to see if this is complete as last weeks schedule date is still showing
| Status | Engineer Visit Rescheduled [ 10010 ] | Engineer Visit Rescheduled [ 10010 ] |
| Work Scheduled | 6/Jun/11 | 20/Jun/11 |
willerby have now changed schedule date, now attending wc 20-6-11
Show
Claire Folland
added a comment - willerby have now changed schedule date, now attending wc 20-6-11
No one was around to let them in, ellbee think they will be back in the area in about 3 weeks time, have emailed the customer
Show
Claire Folland
added a comment - No one was around to let them in, ellbee think they will be back in the area in about 3 weeks time, have emailed the customer
| Work Scheduled | 20/Jun/11 |
| Resolution | Completed [ 1 ] | |
| Status | Engineer Visit Rescheduled [ 10010 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Parts in | 30/May/11 2:46 PM | 04/Jul/11 2:46 PM |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 4/Jul/11 |
willerby attending wc 4-7-11
Show
Claire Folland
added a comment - willerby attending wc 4-7-11
| Priority | High [ 23 ] | Critical [ 24 ] |
Complete by willerby 5-7-11
Show
Claire Folland
added a comment - Complete by willerby 5-7-11
| Resolution | Completed [ 1 ] | |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 47455 ] | Copy of Surfbay [ 57211 ] |
| Workflow | Copy of Surfbay [ 57211 ] | Surfbay [ 64526 ] |
| Workflow | Surfbay [ 64526 ] | Copy of Surfbay [ 72822 ] |
| Workflow | Copy of Surfbay [ 72822 ] | Surfbay [ 75757 ] |
| Workflow | Surfbay [ 75757 ] | Manufacturers ver 2.0 [ 98152 ] |
| Workflow | Manufacturers ver 2.0 [ 98152 ] | Manufacturers ver 2.1 [ 134417 ] |
| Workflow | Manufacturers ver 2.1 [ 134417 ] | Manufacturers ver 2.2 [ 151697 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
7d 21h 13m | 1 | Claire Folland | 05/May/11 11:57 AM | |||||
|
2h 29m | 1 | Claire Folland | 05/May/11 2:26 PM | |||||
|
20d 23h 40m | 1 | Claire Folland | 07/Jun/11 2:27 PM | |||||
|
8d 19h 39m | 1 | Claire Folland | 16/Jun/11 10:07 AM | |||||
|
5d 1h 15m | 1 | Claire Folland | 21/Jun/11 11:22 AM | |||||
|
2s | 1 | Claire Folland | 21/Jun/11 11:22 AM | |||||
|
2s | 1 | Claire Folland | 21/Jun/11 11:22 AM | |||||
|
18d 23h 13m | 2 | Claire Folland | 28/Jun/11 10:16 AM | |||||
|
11s | 2 | Claire Folland | 28/Jun/11 10:16 AM | |||||
|
3s | 2 | Claire Folland | 28/Jun/11 10:16 AM | |||||
|
10s | 2 | Claire Folland | 28/Jun/11 10:16 AM | |||||
|
8d 23h 41m | 1 | Claire Folland | 07/Jul/11 9:58 AM | |||||
|
3s | 1 | Claire Folland | 07/Jul/11 9:58 AM |
Sarah Ashley 07831 373368