Details
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Type:
Small Fittings (8 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:TREY01
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Park:Treyarnon
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Postcode:PL28 8JR
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Responsibility:Goodwill
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Plot:L23
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Serial:wb4982/005
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Model:Herald Gold
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Size:30x10
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ID Number:281965
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Status Colour:
Complete
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Order No:AS7237/5041
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Park_Company:Not defined
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SLA Status:
Description
Mr Simpkin 01225 756279
Activity
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Claire Folland
added a comment -
Permalink
tried to call customer, no answer
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Claire Folland
added a comment - tried to call customer, no answer
| Field | Original Value | New Value |
|---|---|---|
| Order No | AS7237/5041 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | 277663 |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
emailed ellie pictures
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Claire Folland
added a comment - emailed ellie pictures
parts on order with willerby
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Claire Folland
added a comment - parts on order with willerby
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
looked on the willerby system and it has been closed off, tried to ring willerby several times no answer
Show
Claire Folland
added a comment - looked on the willerby system and it has been closed off, tried to ring willerby several times no answer
tried to call willerby again, still no answer
Show
Claire Folland
added a comment - tried to call willerby again, still no answer
spoke to ellie, she advises gemma closed this off the system even though she remembers ordering it, if i send her an email she will rush the order through for me
Show
Claire Folland
added a comment - spoke to ellie, she advises gemma closed this off the system even though she remembers ordering it, if i send her an email she will rush the order through for me
| Priority | Normal [ 21 ] | Critical [ 24 ] |
ellie has not bothered re-ordering this for me, have placed order again
Show
Claire Folland
added a comment - ellie has not bothered re-ordering this for me, have placed order again
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Parts in | 20/Jul/11 10:50 AM |
| Status | Parts Recieved [ 10003 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| ID Number | 277663 | 281965 |
| Status | Reopened [ 4 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
re-ordered parts again
Show
Claire Folland
added a comment - re-ordered parts again
over 8 week report sent to Claire Bailey at Willerby
Show
Adrienne Barwell (Inactive)
added a comment - over 8 week report sent to Claire Bailey at Willerby
Spoke to Elie at willerby, she advises because of the shutdown woodwork are behind, she will push the order through and thinks it will be about 2 weeks, spoke to warren, he is not very happy with this, advised i would give it another chase next week
Show
Claire Folland
added a comment - Spoke to Elie at willerby, she advises because of the shutdown woodwork are behind, she will push the order through and thinks it will be about 2 weeks, spoke to warren, he is not very happy with this, advised i would give it another chase next week
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 31/Aug/11 |
| Category | Manufacturer Attending | Goodwill |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Resolution | Completed [ 1 ] |
keith says that the wrong part has been supplied and the it is also the wrong size. Paperwork passed to Claire
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Adrienne Barwell (Inactive)
added a comment - keith says that the wrong part has been supplied and the it is also the wrong size. Paperwork passed to Claire
| Plot | L23 |
Keith says that he has repaired the hinge on the joint
Show
Adrienne Barwell (Inactive)
added a comment - Keith says that he has repaired the hinge on the joint
issued worksheet for Keith to make a replacement
Show
Claire Folland
added a comment - issued worksheet for Keith to make a replacement
Keith could not make a replacement as he did not take measurements when at van, been round 2nd hand vans and found a van with the same board, keith will now make a replacement
Show
Claire Folland
added a comment - Keith could not make a replacement as he did not take measurements when at van, been round 2nd hand vans and found a van with the same board, keith will now make a replacement
| Status | Reopened [ 4 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Parts in | 20/Jul/11 10:50 AM | 19/Sep/11 10:50 AM |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Work Scheduled | 31/Aug/11 | 20/Sep/11 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
comp by Steve
Show
Adrienne Barwell (Inactive)
added a comment - comp by Steve
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Attachment | CCF22092011_00001.jpg [ 18489 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 47872 ] | Copy of Surfbay [ 57325 ] |
| Workflow | Copy of Surfbay [ 57325 ] | Surfbay [ 64640 ] |
| Workflow | Surfbay [ 64640 ] | Copy of Surfbay [ 73392 ] |
| Workflow | Copy of Surfbay [ 73392 ] | Surfbay [ 76260 ] |
| Workflow | Surfbay [ 76260 ] | Manufacturers ver 2.0 [ 98608 ] |
| Workflow | Manufacturers ver 2.0 [ 98608 ] | Manufacturers ver 2.1 [ 134846 ] |
| Workflow | Manufacturers ver 2.1 [ 134846 ] | Manufacturers ver 2.2 [ 152078 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
18d 21h 50m | 1 | Claire Folland | 31/May/11 11:23 AM | |||||
|
18m 33s | 1 | Claire Folland | 31/May/11 11:41 AM | |||||
|
3s | 1 | Claire Folland | 20/Jul/11 10:51 AM | |||||
|
8s | 2 | Adrienne Barwell (Inactive) | 05/Sep/11 11:29 AM | |||||
|
13d 23h 42m | 2 | Claire Folland | 19/Sep/11 10:28 AM | |||||
|
11d 23h 39m | 3 | Claire Folland | 19/Sep/11 1:43 PM | |||||
|
74d 5h 15m | 3 | Claire Folland | 19/Sep/11 1:43 PM | |||||
|
1h 19m | 2 | Claire Folland | 19/Sep/11 2:52 PM | |||||
|
19h 31m | 2 | Claire Folland | 20/Sep/11 10:23 AM | |||||
|
12d 21h 27m | 2 | Adrienne Barwell (Inactive) | 22/Sep/11 10:38 AM | |||||
|
6m 11s | 1 | Adrienne Barwell (Inactive) | 22/Sep/11 10:44 AM |
