Details
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Type:
Chargeable (6 weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:CLAR13
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Park:Mr Clarke (private land)
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Postcode:TQ12 1QL
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Responsibility:Parts Only
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Serial:WB5378/009
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Model:Solara Gold
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Size:28x10
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ID Number:277198
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Status Colour:
Complete
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Order No:AS7232/5041
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Park_Company:Not defined
Activity
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Claire Folland
added a comment -
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Paul clark 07836589039
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Claire Folland
added a comment - Paul clark 07836589039
submitted into willerby
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Claire Folland
added a comment - submitted into willerby
| Field | Original Value | New Value |
|---|---|---|
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | 277198 |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Order No | AS7232/5041 |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
parts ordered with Rebecca
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Claire Folland
added a comment - parts ordered with Rebecca
| Parts in | 01/Jun/11 4:48 PM | |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
parts in stock at willerby, awaiting dispatch
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Claire Folland
added a comment - parts in stock at willerby, awaiting dispatch
due to us wc 13-6-11
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Claire Folland
added a comment - due to us wc 13-6-11
not received replacement part, chased gemma at willerby
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Claire Folland
added a comment - not received replacement part, chased gemma at willerby
chased ellie
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Claire Folland
added a comment - chased ellie
| Priority | Normal [ 21 ] | High [ 23 ] |
| Priority | High [ 23 ] | Critical [ 24 ] |
| Status | Parts Recieved [ 10003 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Resolution | Completed [ 1 ] | |
| Status | Reopened [ 4 ] | Resolved [ 5 ] |
The customer has called to see when he will receive the part - I called Ellie at willerby and she advised that the part was despatched on 29-06-11, I called the customer back and advised that I needed to talk to Claire re this case and said that she would call him back in the morning the customer is getting very impatient (his words)
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Linda Trunkfield (Inactive)
added a comment - The customer has called to see when he will receive the part - I called Ellie at willerby and she advised that the part was despatched on 29-06-11, I called the customer back and advised that I needed to talk to Claire re this case and said that she would call him back in the morning the customer is getting very impatient (his words)
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 48016 ] | Copy of Surfbay [ 57317 ] |
| Workflow | Copy of Surfbay [ 57317 ] | Surfbay [ 64633 ] |
| Workflow | Surfbay [ 64633 ] | Copy of Surfbay [ 72936 ] |
| Workflow | Copy of Surfbay [ 72936 ] | Surfbay [ 75853 ] |
| Workflow | Surfbay [ 75853 ] | Manufacturers ver 2.0 [ 98164 ] |
| Workflow | Manufacturers ver 2.0 [ 98164 ] | Manufacturers ver 2.1 [ 134369 ] |
| Workflow | Manufacturers ver 2.1 [ 134369 ] | Manufacturers ver 2.2 [ 149520 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
3m 41s | 1 | Claire Folland | 25/May/11 10:44 AM | |||||
|
50m 37s | 1 | Claire Folland | 25/May/11 11:35 AM | |||||
|
2d 2h 23m | 1 | Claire Folland | 27/May/11 1:59 PM | |||||
|
5d 2h 48m | 1 | Claire Folland | 01/Jun/11 4:48 PM | |||||
|
50d 21h 23m | 1 | Claire Folland | 22/Jul/11 2:11 PM | |||||
|
3s | 1 | Claire Folland | 22/Jul/11 2:11 PM | |||||
|
3d 17m | 1 | Claire Folland | 25/Jul/11 2:28 PM | |||||
|
50d 25m | 1 | Claire Folland | 13/Sep/11 2:54 PM |
