Details
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Type:
Small Fittings (8 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:DOWN01
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Park:DOWNTON
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Postcode:SO410LH
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Responsibility:Manufacturer Attending
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Serial:BK 0612/001
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Model:SEVILLE
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Size:35 X 12
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Status Colour:
Complete
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Order No:will-2524
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Park_Company:Not defined
Description
Elaine from downton called and advised that the window in the lounge has dropped - she said that this was an ongoing issue first reported in Aug 08 but was never dealt with - I went onto the old log 4050B and this was dealt with in Oct 08 when Elbee went out and completed the repair and Alan at the site was happy.
Activity
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Doors windows & Shower Doors (4 Weeks) [ 4 ] | Furniture & Fittings (8 Weeks) [ 1 ] |
| Key |
|
|
| Project | Swift [ 10018 ] | Willerby [ 10015 ] |
Hide
Claire Folland
added a comment -
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tried to call elaine at the park for more information, line busy will keep trying
Show
Claire Folland
added a comment - tried to call elaine at the park for more information, line busy will keep trying
tried to call park again still no answer
Show
Claire Folland
added a comment - tried to call park again still no answer
elaine not in the office, spoke to martin, he does not understand why the customer has never chased this up, he thinks it is because she has had to pay the park money and decided to bring the window up as an excuse not to pay, he will go and have a look to see if there is anything he can do.
Explained she has not mentioned this in 3 yrs so willerby will probably reject, he understands and will let me know how he gets on.
Explained she has not mentioned this in 3 yrs so willerby will probably reject, he understands and will let me know how he gets on.
Show
Claire Folland
added a comment - elaine not in the office, spoke to martin, he does not understand why the customer has never chased this up, he thinks it is because she has had to pay the park money and decided to bring the window up as an excuse not to pay, he will go and have a look to see if there is anything he can do.
Explained she has not mentioned this in 3 yrs so willerby will probably reject, he understands and will let me know how he gets on.
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Workflow | Surfbay [ 48125 ] | Copy of Surfbay [ 57311 ] |
| Workflow | Copy of Surfbay [ 57311 ] | Surfbay [ 64626 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Order No | will-2524 |
| Workflow | Surfbay [ 64626 ] | Copy of Surfbay [ 73247 ] |
| Workflow | Copy of Surfbay [ 73247 ] | Surfbay [ 76329 ] |
| Workflow | Surfbay [ 76329 ] | Manufacturers ver 2.0 [ 96889 ] |
| Workflow | Manufacturers ver 2.0 [ 96889 ] | Manufacturers ver 2.1 [ 133124 ] |
| Workflow | Manufacturers ver 2.1 [ 133124 ] | Manufacturers ver 2.2 [ 149597 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
7d 2h 15m | 1 | Claire Folland | 10/Jun/11 10:45 AM | |||||
|
3s | 1 | Claire Folland | 10/Jun/11 10:45 AM | |||||
|
5s | 1 | Claire Folland | 10/Jun/11 10:45 AM | |||||
|
217d 3h 37m | 1 | Claire Folland | 13/Jan/12 1:22 PM |
