Details
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Type:
Oven (2 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:DIAM01
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Park:Diamond Meadow Farm
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Postcode:TA8 2RL
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Responsibility:Manufacturer Attending
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Plot:32
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Serial:WT0298/001
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Model:Boston
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Size:40x20
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Status Colour:
Complete
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Park_Company:Not defined
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SLA Status:
Description
Belling GG720LP
Model 44448433
serial 01224113
Model 44448433
serial 01224113
Activity
Hide
Claire Folland
added a comment -
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submitted into stoves
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Claire Folland
added a comment - submitted into stoves
| Field | Original Value | New Value |
|---|---|---|
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Query from Manufacturer [ 10011 ] |
| Attachment | screenshot-1.jpg [ 17280 ] |
| Priority | High [ 23 ] | Critical [ 24 ] |
spoke to carol, she has advised her oven does not have a venting plate fitted, emailed eddie at stoves
Show
Claire Folland
added a comment - spoke to carol, she has advised her oven does not have a venting plate fitted, emailed eddie at stoves
chased stoves for an update
Show
Claire Folland
added a comment - chased stoves for an update
| Status | Query from Manufacturer [ 10011 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Parts in | 02/Aug/11 9:38 AM |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Work Scheduled | 2/Aug/11 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
stoves have agreed to attend 2-8-11 job number J0906175
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Claire Folland
added a comment - stoves have agreed to attend 2-8-11 job number J0906175
| Attachment | screenshot-2.jpg [ 17650 ] |
| Attachment | screenshot-2.jpg [ 17650 ] |
Rang carol with the update
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Claire Folland
added a comment - Rang carol with the update
carol called to advise an engineer attended to the oven, he noticed the pressure on the oven was very low which meant the oven could not get to the right temp,has managed to sort this and carol is happy
Show
Claire Folland
added a comment - carol called to advise an engineer attended to the oven, he noticed the pressure on the oven was very low which meant the oven could not get to the right temp,has managed to sort this and carol is happy
| Resolution | Completed [ 1 ] | |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 48459 ] | Copy of Surfbay [ 57393 ] |
| Workflow | Copy of Surfbay [ 57393 ] | Surfbay [ 64708 ] |
| Workflow | Surfbay [ 64708 ] | Copy of Surfbay [ 73011 ] |
| Workflow | Copy of Surfbay [ 73011 ] | Surfbay [ 75913 ] |
| Workflow | Surfbay [ 75913 ] | Manufacturers ver 2.0 [ 98318 ] |
| Workflow | Manufacturers ver 2.0 [ 98318 ] | Manufacturers ver 2.1 [ 134554 ] |
| Workflow | Manufacturers ver 2.1 [ 134554 ] | Manufacturers ver 2.2 [ 151822 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
4m 29s | 1 | Claire Folland | 07/Jul/11 11:39 AM | |||||
|
1d 2h 54m | 1 | Claire Folland | 08/Jul/11 2:33 PM | |||||
|
19d 18h 48m | 1 | Claire Folland | 28/Jul/11 9:22 AM | |||||
|
16m 26s | 1 | Claire Folland | 28/Jul/11 9:38 AM | |||||
|
7s | 1 | Claire Folland | 28/Jul/11 9:38 AM | |||||
|
1s | 1 | Claire Folland | 28/Jul/11 9:38 AM | |||||
|
6s | 1 | Claire Folland | 28/Jul/11 9:39 AM | |||||
|
6d 45m | 1 | Claire Folland | 03/Aug/11 10:24 AM | |||||
|
3s | 1 | Claire Folland | 03/Aug/11 10:24 AM |
