Details
-
Type:
Chargeable (6 weeks)
-
Status: Complete
-
Priority:
Critical
-
Resolution: Completed
-
Labels:None
-
Customer Code:SAND18
-
Park:Sandhills
-
Postcode:BH23 4AL
-
Responsibility:Parts Only
-
Serial:WT0134/004
-
Model:New Jersey
-
Size:40x20
-
ID Number:289861
-
Status Colour:
Complete
-
Park_Company:Not defined
-
SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | CLONE - replacement door frame | replacement 2nd bedroom door |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | 285587 |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
Hide
Claire Folland
added a comment -
Permalink
due into willerby 26-9-11
Show
Claire Folland
added a comment - due into willerby 26-9-11
rang willerby, parts have been dispatched today
Show
Claire Folland
added a comment - rang willerby, parts have been dispatched today
spoke to Kelly at willerby to find out where the parts have been delivered, she advised the engineer has delivered the parts direct to the park, will let Terry know
Show
Claire Folland
added a comment - spoke to Kelly at willerby to find out where the parts have been delivered, she advised the engineer has delivered the parts direct to the park, will let Terry know
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Parts in | 03/Oct/11 10:10 AM |
spoke to Willerby, they have advised parts have been returned back to the stores, shaun will arrange for the parts to be sent over night to bridport
Show
Claire Folland
added a comment - spoke to Willerby, they have advised parts have been returned back to the stores, shaun will arrange for the parts to be sent over night to bridport
rang Bridport to see if parts had arrived, sam advised parcel had arrived for Terry this morning
Show
Claire Folland
added a comment - rang Bridport to see if parts had arrived, sam advised parcel had arrived for Terry this morning
| Status | Parts Recieved [ 10003 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
The door is wrong for the second time!
Show
Adrienne Barwell (Inactive)
added a comment - The door is wrong for the second time!
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
Rang Terry and asked him to re-send the photograph to me
Show
Adrienne Barwell (Inactive)
added a comment - Rang Terry and asked him to re-send the photograph to me
| Priority | Normal [ 21 ] | Critical [ 24 ] |
| Attachment | screenshot-1.jpg [ 19495 ] |
E-mailed Claire Bailey asking for her urgent assistance
Show
Adrienne Barwell (Inactive)
added a comment - E-mailed Claire Bailey asking for her urgent assistance
Spoke to Claire Bailey, she is ringing the suppliers now and will ring me back with an update.
Show
Adrienne Barwell (Inactive)
added a comment - Spoke to Claire Bailey, she is ringing the suppliers now and will ring me back with an update.
Updated Terry - he advised that he is sending photos through to the phone
Show
Adrienne Barwell (Inactive)
added a comment - Updated Terry - he advised that he is sending photos through to the phone
| Status | Reopened [ 4 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Attachment | screenshot-2.jpg [ 19496 ] |
| Attachment | ade 001.jpg [ 19497 ] |
Claire Bailey confirmed a new door is order and she will come back to me with when we can expect it shortly.
Show
Adrienne Barwell (Inactive)
added a comment - Claire Bailey confirmed a new door is order and she will come back to me with when we can expect it shortly.
| ID Number | 285587 | 289861 |
| Attachment | screenshot-3.jpg [ 19503 ] |
Claire sending photo to the suppliers
Show
Adrienne Barwell (Inactive)
added a comment - Claire sending photo to the suppliers
| Attachment | screenshot-4.jpg [ 19564 ] |
door due in tomorrow and will be dispatched on overnight courier
Show
Adrienne Barwell (Inactive)
added a comment - door due in tomorrow and will be dispatched on overnight courier
| Attachment | screenshot-5.jpg [ 19565 ] |
Willerby advise it was too late to get a courier on Thursday but the door has been sent by courier today
Show
Adrienne Barwell (Inactive)
added a comment - Willerby advise it was too late to get a courier on Thursday but the door has been sent by courier today
| Attachment | screenshot-6.jpg [ 19639 ] |
Updated Terry
Show
Adrienne Barwell (Inactive)
added a comment - Updated Terry
Terry advised that this did not turn up over the weekend, I have said that the last door that went on a Friday did not arrive until Monday. He will let me know when it turns up
Show
Adrienne Barwell (Inactive)
added a comment - Terry advised that this did not turn up over the weekend, I have said that the last door that went on a Friday did not arrive until Monday. He will let me know when it turns up
Rang Terry twice on 7/11/11 to find out if the door had arrived - he was waiting for a call from Steve Greenham
Show
Adrienne Barwell (Inactive)
added a comment - Rang Terry twice on 7/11/11 to find out if the door had arrived - he was waiting for a call from Steve Greenham
Rang Terry to find out if the door has been delivered, he advised that he is still trying to get hold of Steve
Show
Adrienne Barwell (Inactive)
added a comment - Rang Terry to find out if the door has been delivered, he advised that he is still trying to get hold of Steve
Terry still hasn't had a a reply from Steve
Show
Adrienne Barwell (Inactive)
added a comment - Terry still hasn't had a a reply from Steve
Left a message on Steve's phone asking him to confirm receipt of the door
Show
Adrienne Barwell (Inactive)
added a comment - Left a message on Steve's phone asking him to confirm receipt of the door
Message from Terry saying that the door has not arrived.
Show
Adrienne Barwell (Inactive)
added a comment - Message from Terry saying that the door has not arrived.
Rang Claire Bailey, she advised that it was delivered by City Link cons note JN612444 delivered on Monday at 2.30 and signed for by someone called Edwards - message passed to Terry
Show
Adrienne Barwell (Inactive)
added a comment - Rang Claire Bailey, she advised that it was delivered by City Link cons note JN612444 delivered on Monday at 2.30 and signed for by someone called Edwards - message passed to Terry
Terry advised that the door has not arrived and that there is no one their called Edwards, they would like a copy of the delivery ticket and confirmation that the door was sent to 35 Benjamin Road.
Show
Adrienne Barwell (Inactive)
added a comment - Terry advised that the door has not arrived and that there is no one their called Edwards, they would like a copy of the delivery ticket and confirmation that the door was sent to 35 Benjamin Road.
Left a message for Claire Bailey to call me back
Show
Adrienne Barwell (Inactive)
added a comment - Left a message for Claire Bailey to call me back
E-mailed Claire Bailey
Show
Adrienne Barwell (Inactive)
added a comment - E-mailed Claire Bailey
| Attachment | screenshot-7.jpg [ 19686 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Work Scheduled | 10/Nov/11 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
Advised Terry that I have checked and they have sent two doors one with with large hole, one with 3 small holes will send both with Steve to Bridport tomorrow morning.
Terry advised that he would rather they were delivered to Waterside so that they are nearer for SCS to pick up.
Worksheet issued
Terry advised that he would rather they were delivered to Waterside so that they are nearer for SCS to pick up.
Worksheet issued
Show
Adrienne Barwell (Inactive)
added a comment - Advised Terry that I have checked and they have sent two doors one with with large hole, one with 3 small holes will send both with Steve to Bridport tomorrow morning.
Terry advised that he would rather they were delivered to Waterside so that they are nearer for SCS to pick up.
Worksheet issued
delivered to Waterside for collection by SCS
Show
Adrienne Barwell (Inactive)
added a comment - delivered to Waterside for collection by SCS
| Resolution | Completed [ 1 ] | |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
Steve Greenham confirmed that the door was correct
Show
Adrienne Barwell (Inactive)
added a comment - Steve Greenham confirmed that the door was correct
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 49352 ] | Copy of Surfbay [ 57512 ] |
| Workflow | Copy of Surfbay [ 57512 ] | Surfbay [ 64827 ] |
| Workflow | Surfbay [ 64827 ] | Copy of Surfbay [ 73379 ] |
| Workflow | Copy of Surfbay [ 73379 ] | Surfbay [ 76244 ] |
| Workflow | Surfbay [ 76244 ] | Manufacturers ver 2.0 [ 98605 ] |
| Workflow | Manufacturers ver 2.0 [ 98605 ] | Manufacturers ver 2.1 [ 134832 ] |
| Workflow | Manufacturers ver 2.1 [ 134832 ] | Manufacturers ver 2.2 [ 152067 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
5m 49s | 1 | Claire Folland | 05/Sep/11 2:37 PM | |||||
|
24m 1s | 1 | Claire Folland | 05/Sep/11 3:01 PM | |||||
|
4d 1h 42m | 1 | Claire Folland | 07/Oct/11 11:53 AM | |||||
|
25d 1h 3m | 1 | Adrienne Barwell (Inactive) | 01/Nov/11 11:57 AM | |||||
|
50m 39s | 1 | Adrienne Barwell (Inactive) | 01/Nov/11 12:47 PM | |||||
|
2d 22h 24m | 2 | Adrienne Barwell (Inactive) | 01/Nov/11 12:47 PM | |||||
|
32d 18h 14m | 2 | Adrienne Barwell (Inactive) | 09/Nov/11 10:17 AM | |||||
|
1s | 1 | Adrienne Barwell (Inactive) | 09/Nov/11 10:17 AM | |||||
|
7s | 1 | Adrienne Barwell (Inactive) | 09/Nov/11 10:17 AM | |||||
|
1d 4h 6m | 1 | Adrienne Barwell (Inactive) | 10/Nov/11 2:24 PM | |||||
|
3d 20h 6m | 1 | Adrienne Barwell (Inactive) | 14/Nov/11 10:31 AM |
