Details
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Type:
Chargeable (6 weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:SAND18
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Park:Sandhills
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Postcode:BH23 4AL
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Responsibility:Parts Only
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Serial:WT0134/004
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Model:New Jersey
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Size:40x20
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ID Number:289861
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Status Colour:
Complete
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Park_Company:Not defined
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SLA Status:
Activity
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Claire Folland
added a comment -
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due into willerby 26-9-11
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Claire Folland
added a comment - due into willerby 26-9-11
rang willerby, parts have been dispatched today
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Claire Folland
added a comment - rang willerby, parts have been dispatched today
spoke to Kelly at willerby to find out where the parts have been delivered, she advised the engineer has delivered the parts direct to the park, will let Terry know
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Claire Folland
added a comment - spoke to Kelly at willerby to find out where the parts have been delivered, she advised the engineer has delivered the parts direct to the park, will let Terry know
spoke to Willerby, they have advised parts have been returned back to the stores, shaun will arrange for the parts to be sent over night to bridport
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Claire Folland
added a comment - spoke to Willerby, they have advised parts have been returned back to the stores, shaun will arrange for the parts to be sent over night to bridport
rang Bridport to see if parts had arrived, sam advised parcel had arrived for Terry this morning
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Claire Folland
added a comment - rang Bridport to see if parts had arrived, sam advised parcel had arrived for Terry this morning
The door is wrong for the second time!
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Adrienne Barwell (Inactive)
added a comment - The door is wrong for the second time!
Rang Terry and asked him to re-send the photograph to me
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Adrienne Barwell (Inactive)
added a comment - Rang Terry and asked him to re-send the photograph to me
E-mailed Claire Bailey asking for her urgent assistance
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Adrienne Barwell (Inactive)
added a comment - E-mailed Claire Bailey asking for her urgent assistance
Spoke to Claire Bailey, she is ringing the suppliers now and will ring me back with an update.
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Adrienne Barwell (Inactive)
added a comment - Spoke to Claire Bailey, she is ringing the suppliers now and will ring me back with an update.
Updated Terry - he advised that he is sending photos through to the phone
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Adrienne Barwell (Inactive)
added a comment - Updated Terry - he advised that he is sending photos through to the phone
Claire Bailey confirmed a new door is order and she will come back to me with when we can expect it shortly.
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Adrienne Barwell (Inactive)
added a comment - Claire Bailey confirmed a new door is order and she will come back to me with when we can expect it shortly.
Claire sending photo to the suppliers
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Adrienne Barwell (Inactive)
added a comment - Claire sending photo to the suppliers
door due in tomorrow and will be dispatched on overnight courier
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Adrienne Barwell (Inactive)
added a comment - door due in tomorrow and will be dispatched on overnight courier
Willerby advise it was too late to get a courier on Thursday but the door has been sent by courier today
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Adrienne Barwell (Inactive)
added a comment - Willerby advise it was too late to get a courier on Thursday but the door has been sent by courier today
Updated Terry
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Adrienne Barwell (Inactive)
added a comment - Updated Terry
Terry advised that this did not turn up over the weekend, I have said that the last door that went on a Friday did not arrive until Monday. He will let me know when it turns up
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Adrienne Barwell (Inactive)
added a comment - Terry advised that this did not turn up over the weekend, I have said that the last door that went on a Friday did not arrive until Monday. He will let me know when it turns up
Rang Terry twice on 7/11/11 to find out if the door had arrived - he was waiting for a call from Steve Greenham
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Adrienne Barwell (Inactive)
added a comment - Rang Terry twice on 7/11/11 to find out if the door had arrived - he was waiting for a call from Steve Greenham
Rang Terry to find out if the door has been delivered, he advised that he is still trying to get hold of Steve
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Adrienne Barwell (Inactive)
added a comment - Rang Terry to find out if the door has been delivered, he advised that he is still trying to get hold of Steve
Terry still hasn't had a a reply from Steve
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Adrienne Barwell (Inactive)
added a comment - Terry still hasn't had a a reply from Steve
Left a message on Steve's phone asking him to confirm receipt of the door
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Adrienne Barwell (Inactive)
added a comment - Left a message on Steve's phone asking him to confirm receipt of the door
Message from Terry saying that the door has not arrived.
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Adrienne Barwell (Inactive)
added a comment - Message from Terry saying that the door has not arrived.
Rang Claire Bailey, she advised that it was delivered by City Link cons note JN612444 delivered on Monday at 2.30 and signed for by someone called Edwards - message passed to Terry
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Adrienne Barwell (Inactive)
added a comment - Rang Claire Bailey, she advised that it was delivered by City Link cons note JN612444 delivered on Monday at 2.30 and signed for by someone called Edwards - message passed to Terry
Terry advised that the door has not arrived and that there is no one their called Edwards, they would like a copy of the delivery ticket and confirmation that the door was sent to 35 Benjamin Road.
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Adrienne Barwell (Inactive)
added a comment - Terry advised that the door has not arrived and that there is no one their called Edwards, they would like a copy of the delivery ticket and confirmation that the door was sent to 35 Benjamin Road.
Left a message for Claire Bailey to call me back
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Adrienne Barwell (Inactive)
added a comment - Left a message for Claire Bailey to call me back
E-mailed Claire Bailey
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Adrienne Barwell (Inactive)
added a comment - E-mailed Claire Bailey
Advised Terry that I have checked and they have sent two doors one with with large hole, one with 3 small holes will send both with Steve to Bridport tomorrow morning.
Terry advised that he would rather they were delivered to Waterside so that they are nearer for SCS to pick up.
Worksheet issued
Terry advised that he would rather they were delivered to Waterside so that they are nearer for SCS to pick up.
Worksheet issued
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Adrienne Barwell (Inactive)
added a comment - Advised Terry that I have checked and they have sent two doors one with with large hole, one with 3 small holes will send both with Steve to Bridport tomorrow morning.
Terry advised that he would rather they were delivered to Waterside so that they are nearer for SCS to pick up.
Worksheet issued
delivered to Waterside for collection by SCS
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Adrienne Barwell (Inactive)
added a comment - delivered to Waterside for collection by SCS
Steve Greenham confirmed that the door was correct
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Adrienne Barwell (Inactive)
added a comment - Steve Greenham confirmed that the door was correct