Details
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Type:
Small Fittings (8 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:TREW05
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Park:Trewiston Farm Caravan Park
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Postcode:PL27 6PX
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Responsibility:Manufacturer Attending
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Serial:wb4301/010
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Model:Granada
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Size:38x12
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ID Number:296844
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Status Colour:
Complete
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Park_Company:Not defined
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | CLONE - Wooden fridge door has dropped on top hinge | cupboard door next to fridge hits the fridge door when opened |
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Claire Folland
added a comment -
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willerby system does not recognise the serial number, spoke to ellie at Willerby, she thinks its because the van was purchased from a show, she will try and sort it with IT
Show
Claire Folland
added a comment - willerby system does not recognise the serial number, spoke to ellie at Willerby, she thinks its because the van was purchased from a show, she will try and sort it with IT
sent email to Ellie
Show
Claire Folland
added a comment - sent email to Ellie
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Gemma from willerby called to advise she now wants this logged onto the online system
Show
Claire Folland
added a comment - Gemma from willerby called to advise she now wants this logged onto the online system
submitted again
Show
Claire Folland
added a comment - submitted again
| ID Number | 288561 |
| Attachment | screenshot-1.jpg [ 19191 ] |
willerby have rejected this as van out of warranty, advised i had trouble reporting this as the willerby system would not recognise the serial number, ellie has asked if the park could adjust the doors, emailed back to advise the park will not touch this as they feel it is a warranty issue
Show
Claire Folland
added a comment - willerby have rejected this as van out of warranty, advised i had trouble reporting this as the willerby system would not recognise the serial number, ellie has asked if the park could adjust the doors, emailed back to advise the park will not touch this as they feel it is a warranty issue
| Priority | Normal [ 21 ] | High [ 23 ] |
Ellie has advised she needs this re-logged again
Show
Claire Folland
added a comment - Ellie has advised she needs this re-logged again
| Status | Acknowledged [ 10005 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Resolution | Completed [ 1 ] |
| ID Number | 288561 | 296844 |
| Status | Reopened [ 4 ] | Acknowledged [ 10005 ] |
| Priority | High [ 23 ] | Critical [ 24 ] |
| Workflow | Surfbay [ 49514 ] | Copy of Surfbay [ 57571 ] |
| Workflow | Copy of Surfbay [ 57571 ] | Surfbay [ 64885 ] |
no schedule date
Show
Claire Folland
added a comment - no schedule date
| Attachment | screenshot-2.jpg [ 20774 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Parts in | 09/Jan/12 2:40 PM |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Work Scheduled | 9/Jan/12 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
willerby attending wc 9-1-12
Show
Claire Folland
added a comment - willerby attending wc 9-1-12
| Attachment | screenshot-3.jpg [ 20912 ] |
complete by willerby 10-1-12
Show
Claire Folland
added a comment - complete by willerby 10-1-12
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 64885 ] | Copy of Surfbay [ 73261 ] |
| Workflow | Copy of Surfbay [ 73261 ] | Surfbay [ 76338 ] |
| Workflow | Surfbay [ 76338 ] | Manufacturers ver 2.0 [ 98697 ] |
| Workflow | Manufacturers ver 2.0 [ 98697 ] | Manufacturers ver 2.1 [ 134933 ] |
| Workflow | Manufacturers ver 2.1 [ 134933 ] | Manufacturers ver 2.2 [ 152165 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
1d 2h 13m | 1 | Claire Folland | 16/Sep/11 1:49 PM | |||||
|
10d 21h 36m | 1 | Claire Folland | 27/Sep/11 11:25 AM | |||||
|
45d 4h 7m | 1 | Claire Folland | 11/Nov/11 2:32 PM | |||||
|
2s | 1 | Claire Folland | 11/Nov/11 2:32 PM | |||||
|
2d 21h 16m | 1 | Claire Folland | 14/Nov/11 11:49 AM | |||||
|
50d 2h 50m | 1 | Claire Folland | 03/Jan/12 2:39 PM | |||||
|
5s | 1 | Claire Folland | 03/Jan/12 2:40 PM | |||||
|
1s | 1 | Claire Folland | 03/Jan/12 2:40 PM | |||||
|
4s | 1 | Claire Folland | 03/Jan/12 2:40 PM | |||||
|
6d 21h 20m | 1 | Claire Folland | 10/Jan/12 12:00 PM | |||||
|
2s | 1 | Claire Folland | 10/Jan/12 12:00 PM |
