Details
-
Type:
Wallboards/Ceiling Boards (8 Weeks)
-
Status: Complete
-
Priority:
Critical
-
Resolution: Completed
-
Labels:None
-
Customer Code:SWAN01
-
Park:Swanage Bay View Hp
-
Postcode:BH19 2QS
-
Responsibility:Manufacturer Attending
-
Plot:39B
-
Serial:wb4467/004
-
Model:Aspen
-
Size:38x12
-
ID Number:289037
-
Status Colour:
Complete
-
Park_Company:Not defined
-
SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Plot | 39B |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | 287990 |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
Hide
Claire Folland
added a comment -
Permalink
willerby have rejected as van out of warranty, tried to call Danielle but no answer
Show
Claire Folland
added a comment - willerby have rejected as van out of warranty, tried to call Danielle but no answer
Danni at the park has spoken to claire Bailey and she has agreed to carry out the work as a gesture of goodwill
Show
Claire Folland
added a comment - Danni at the park has spoken to claire Bailey and she has agreed to carry out the work as a gesture of goodwill
| Resolution | Completed [ 1 ] | |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Resolution | Completed [ 1 ] |
| ID Number | 287990 | 289037 |
| Status | Reopened [ 4 ] | Acknowledged [ 10005 ] |
| Attachment | screenshot-1.jpg [ 19392 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Parts in | 07/Nov/11 11:47 AM | |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Work Scheduled | 7/Nov/11 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
willerby attending wc 7-11-11
Show
Claire Folland
added a comment - willerby attending wc 7-11-11
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Acknowledged [ 10005 ] |
| Work Scheduled | 7/Nov/11 |
willerby have removed schedule date, no new date planned yet
Show
Claire Folland
added a comment - willerby have removed schedule date, no new date planned yet
| Attachment | screenshot-2.jpg [ 19882 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Parts in | 07/Nov/11 11:47 AM | 15/Nov/11 11:47 AM |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 28/Nov/11 |
willerby attending wc 28-11-11
Show
Claire Folland
added a comment - willerby attending wc 28-11-11
| Workflow | Surfbay [ 49762 ] | Copy of Surfbay [ 57573 ] |
| Workflow | Copy of Surfbay [ 57573 ] | Surfbay [ 64887 ] |
| Priority | Normal [ 21 ] | High [ 23 ] |
danielle called to advise she has not seen a willerby engineer yet, called willerby and spoke to Gemma, she advised they are not allowed to call the engineers as it stops them from working, they are struggling to get all the work completed as they have a big backlog of outstanding issues, this is still planned in for this week, called Danielle back, she is not happy with willerby but appreciates our help
Show
Claire Folland
added a comment - danielle called to advise she has not seen a willerby engineer yet, called willerby and spoke to Gemma, she advised they are not allowed to call the engineers as it stops them from working, they are struggling to get all the work completed as they have a big backlog of outstanding issues, this is still planned in for this week, called Danielle back, she is not happy with willerby but appreciates our help
looked on the willerby system, schedule date has been changed to wc 5-12-11, rang willerby spoke to Ellie she advised the date has been changed due to them not having enough engineers to carry out the backlog of work they have, advised if the work is not completed this week the customers are going legal, she will speak to claire bailey and will ring me back.
Rang Danielle to advise date has been changed,
Rang Danielle to advise date has been changed,
Show
Claire Folland
added a comment - looked on the willerby system, schedule date has been changed to wc 5-12-11, rang willerby spoke to Ellie she advised the date has been changed due to them not having enough engineers to carry out the backlog of work they have, advised if the work is not completed this week the customers are going legal, she will speak to claire bailey and will ring me back.
Rang Danielle to advise date has been changed,
rang Ellie to see if she had an update as i have not heard anything, she has advised the work has been scheduled in for next week, she has spoken to Claire Bailey and they will make sure the engineers are aware this needs to be completed.
Tried to call Danielle but she is not in yet, left a message for her to give me a call back
Tried to call Danielle but she is not in yet, left a message for her to give me a call back
Show
Claire Folland
added a comment - rang Ellie to see if she had an update as i have not heard anything, she has advised the work has been scheduled in for next week, she has spoken to Claire Bailey and they will make sure the engineers are aware this needs to be completed.
Tried to call Danielle but she is not in yet, left a message for her to give me a call back
| Work Scheduled | 28/Nov/11 | 5/Dec/11 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
| Attachment | screenshot-3.jpg [ 20387 ] |
| Priority | High [ 23 ] | Critical [ 24 ] |
| Attachment | screenshot-4.jpg [ 20543 ] |
| Attachment | screenshot-5.jpg [ 20544 ] |
| Status | Engineer Visit Rescheduled [ 10010 ] | Engineer Visit Rescheduled [ 10010 ] |
| Work Scheduled | 5/Dec/11 | 12/Dec/11 |
willerby tried to complete job but had the wrong colour boards, re-attending next week
Show
Claire Folland
added a comment - willerby tried to complete job but had the wrong colour boards, re-attending next week
becky from willerby has called to advise the engineers completed this last night, there was no one on site to sign the worksheet, rang Danielle, she will go and check to make sure work is up to standard
Show
Claire Folland
added a comment - becky from willerby has called to advise the engineers completed this last night, there was no one on site to sign the worksheet, rang Danielle, she will go and check to make sure work is up to standard
Danielle has advised this is complete
Show
Claire Folland
added a comment - Danielle has advised this is complete
| Resolution | Completed [ 1 ] | |
| Status | Engineer Visit Rescheduled [ 10010 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 64887 ] | Copy of Surfbay [ 73253 ] |
| Workflow | Copy of Surfbay [ 73253 ] | Surfbay [ 76094 ] |
| Workflow | Surfbay [ 76094 ] | Manufacturers ver 2.0 [ 98483 ] |
| Workflow | Manufacturers ver 2.0 [ 98483 ] | Manufacturers ver 2.1 [ 134756 ] |
| Workflow | Manufacturers ver 2.1 [ 134756 ] | Manufacturers ver 2.2 [ 152005 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
7m 24s | 1 | Claire Folland | 06/Oct/11 2:40 PM | |||||
|
19h 33m | 1 | Claire Folland | 07/Oct/11 10:13 AM | |||||
|
6d 1h 15m | 1 | Claire Folland | 13/Oct/11 11:29 AM | |||||
|
7d 3h 6m | 1 | Claire Folland | 20/Oct/11 2:35 PM | |||||
|
10d 2h 34m | 1 | Claire Folland | 10/Nov/11 2:22 PM | |||||
|
6s | 2 | Claire Folland | 10/Nov/11 2:22 PM | |||||
|
16m 13s | 2 | Claire Folland | 10/Nov/11 2:22 PM | |||||
|
15d 17h 20m | 2 | Claire Folland | 15/Nov/11 9:47 AM | |||||
|
11s | 2 | Claire Folland | 15/Nov/11 9:47 AM | |||||
|
3s | 2 | Claire Folland | 15/Nov/11 9:47 AM | |||||
|
9s | 2 | Claire Folland | 15/Nov/11 9:47 AM | |||||
|
17d 16m | 1 | Claire Folland | 02/Dec/11 10:03 AM | |||||
|
7d 3m | 1 | Claire Folland | 09/Dec/11 10:07 AM | |||||
|
4d 1h | 1 | Claire Folland | 13/Dec/11 11:07 AM | |||||
|
2s | 1 | Claire Folland | 13/Dec/11 11:07 AM |
