Details
-
Type:
Chargeable (6 weeks)
-
Status: Complete
-
Priority:
Critical
-
Resolution: Completed
-
Labels:None
-
Customer Code:HUNT03
-
Park:Hawkchurch country park
-
Postcode:EX13 5UL
-
Responsibility:Goodwill
-
Plot:HC203
-
Serial:wb4942/004
-
Model:Westmorland
-
Size:35x12
-
ID Number:290086
-
Status Colour:
Complete
-
Order No:AS7740/5035
-
Park_Company:Not defined
-
SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | 289739 |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Hide
Adrienne Barwell (Inactive)
added a comment -
Permalink
Willerby advise that this unit was out of warranty in March
Show
Adrienne Barwell (Inactive)
added a comment - Willerby advise that this unit was out of warranty in March
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
This unit is only just being sold to the end user, I have asked Park to provide contact details to pass on to Willerby. I have explained that they will not honour this warranty because the site have used the unit as a demo, however, we will supply a replacment table as a gesture of goodwill.
Show
Adrienne Barwell (Inactive)
added a comment - This unit is only just being sold to the end user, I have asked Park to provide contact details to pass on to Willerby. I have explained that they will not honour this warranty because the site have used the unit as a demo, however, we will supply a replacment table as a gesture of goodwill.
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Resolution | Completed [ 1 ] |
| Issue Type | Furniture & Fittings (8 Weeks) [ 1 ] | Chargeable (4 weeks) [ 14 ] |
| Category | Manufacturer Attending | Goodwill |
| ID Number | 289739 |
| Attachment | screenshot-1.jpg [ 19637 ] |
Submitted to Willerby
Show
Adrienne Barwell (Inactive)
added a comment - Submitted to Willerby
| Status | Reopened [ 4 ] | Acknowledged [ 10005 ] |
| Order No | AS7740/5035 | |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| ID Number | 290086 |
| Attachment | screenshot-2.jpg [ 19638 ] |
| Attachment | 290005.pdf [ 19640 ] |
due into willerby wc 14-11-11
Show
Claire Folland
added a comment - due into willerby wc 14-11-11
| Workflow | Surfbay [ 50090 ] | Copy of Surfbay [ 57583 ] |
| Workflow | Copy of Surfbay [ 57583 ] | Surfbay [ 64897 ] |
| Priority | Normal [ 21 ] | High [ 23 ] |
| Priority | High [ 23 ] | Critical [ 24 ] |
Gemma called and advised that this dining table was despatched on 21-11-11 with Phil the driver - Claire is not in today but I have e-mailed her and asked her to look into this.
Show
Linda Trunkfield (Inactive)
added a comment - Gemma called and advised that this dining table was despatched on 21-11-11 with Phil the driver - Claire is not in today but I have e-mailed her and asked her to look into this.
emailed Gemma back to advise we have not had the replacement
Show
Claire Folland
added a comment - emailed Gemma back to advise we have not had the replacement
Gemma has agreed to re-order table as they can not find the replacement at factory
Show
Claire Folland
added a comment - - edited Gemma has agreed to re-order table as they can not find the replacement at factory
| Parts in | 17/Jan/12 9:29 AM | |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
received replacement table top
Show
Claire Folland
added a comment - received replacement table top
<p>Keith did not realise that there were two tables, so he thought he had to repair the unit</p>
Show
Adrienne Barwell (Inactive)
added a comment - <p>Keith did not realise that there were two tables, so he thought he had to repair the unit</p>
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 2/Feb/12 |
| Attachment | CCF02022012_00000.jpg [ 21679 ] |
comp by Keith
Show
Adrienne Barwell (Inactive)
added a comment - comp by Keith
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 64897 ] | Copy of Surfbay [ 73215 ] |
| Workflow | Copy of Surfbay [ 73215 ] | Surfbay [ 76063 ] |
| Workflow | Surfbay [ 76063 ] | Manufacturers ver 2.0 [ 98451 ] |
| Workflow | Manufacturers ver 2.0 [ 98451 ] | Manufacturers ver 2.1 [ 134700 ] |
| Workflow | Manufacturers ver 2.1 [ 134700 ] | Manufacturers ver 2.2 [ 151951 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
3m 52s | 1 | Claire Folland | 31/Oct/11 11:30 AM | |||||
|
29m 29s | 1 | Claire Folland | 31/Oct/11 12:00 PM | |||||
|
1d 3h 49m | 1 | Adrienne Barwell (Inactive) | 01/Nov/11 3:49 PM | |||||
|
2d 19h 10m | 1 | Adrienne Barwell (Inactive) | 04/Nov/11 10:59 AM | |||||
|
4s | 1 | Adrienne Barwell (Inactive) | 04/Nov/11 10:59 AM | |||||
|
28m 11s | 1 | Adrienne Barwell (Inactive) | 04/Nov/11 11:27 AM | |||||
|
25s | 1 | Adrienne Barwell (Inactive) | 04/Nov/11 11:28 AM | |||||
|
73d 22h 1m | 1 | Claire Folland | 17/Jan/12 9:30 AM | |||||
|
2s | 1 | Claire Folland | 17/Jan/12 9:30 AM | |||||
|
10d 1h 42m | 1 | Adrienne Barwell (Inactive) | 27/Jan/12 11:12 AM | |||||
|
6d 1h 38m | 1 | Adrienne Barwell (Inactive) | 02/Feb/12 12:51 PM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 02/Feb/12 12:51 PM |
