Details
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Type:
Floor (8 Weeks)
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Status: Complete
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Priority:
Over 8 Weeks
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Resolution: Completed
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Labels:None
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Customer Code:WEST03
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Park:Westhill Farm
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Postcode:TA9 3PX
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Responsibility:Manufacturer Attending
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Plot:7
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Hire_or_Retail:Retail
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Serial:wb4472/003
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Model:Aspen
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Size:38x12
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ID Number:322822
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Status Colour:
Complete
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Park_Company:Not defined
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SLA Status:
Description
mr symonds thinks this is a design error as there is nothing to support the end of the fibre board and subsequently sagged
07910477107
07910477107
Activity
| Field | Original Value | New Value |
|---|---|---|
| Attachment | screenshot-1.jpg [ 31312 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Hide
Claire Folland
added a comment -
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submitted into willerby
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Claire Folland
added a comment - submitted into willerby
| ID Number | 322822 |
| Attachment | screenshot-2.jpg [ 31313 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Received acknowledgement
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Claire Folland
added a comment - Received acknowledgement
Mr Symonds called to ask if we have a schedule date yet, he has arranged for skirting to be fitted on his van, this will make it very difficult for willerby to sort, he thinks he will have to get the insulation done and invoice willerby, spoke to Ellie, she will talk to Neil and will ring me back
Show
Claire Folland
added a comment - Mr Symonds called to ask if we have a schedule date yet, he has arranged for skirting to be fitted on his van, this will make it very difficult for willerby to sort, he thinks he will have to get the insulation done and invoice willerby, spoke to Ellie, she will talk to Neil and will ring me back
| Description | mr symonds thinks this is a design error as there is nothing to support the end of the fibre board and subsequently sagged |
mr symonds thinks this is a design error as there is nothing to support the end of the fibre board and subsequently sagged 07910477107 |
not heard back from Willerby, called them again and spoke to Gemma, she will speak to Neil who schedules the engineers and will ring me back
Show
Claire Folland
added a comment - not heard back from Willerby, called them again and spoke to Gemma, she will speak to Neil who schedules the engineers and will ring me back
willerby have confirmed they are now attending wc 22-10-12
Show
Claire Folland
added a comment - willerby have confirmed they are now attending wc 22-10-12
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Parts in | 17/Oct/12 10:17 AM |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 22/Oct/12 |
| Priority | Normal [ 21 ] | Over 6 Weeks [ 27 ] |
Mr Symonds has called and said that Willerby attended but had the wrong parts, I have just spoken to Natalie at Willerby she said that all the parts have been ordered she will print it off and put it in the planned date file and if I call again in a couple of days they should have a date for us.
Alarm set for Thursday
Alarm set for Thursday
Show
Linda Trunkfield (Inactive)
added a comment - Mr Symonds has called and said that Willerby attended but had the wrong parts, I have just spoken to Natalie at Willerby she said that all the parts have been ordered she will print it off and put it in the planned date file and if I call again in a couple of days they should have a date for us.
Alarm set for Thursday
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Attachment | screenshot-3.jpg [ 34538 ] |
Mr Richard Simon called to speak to ade re this issue, Linda said she is still waiting to hear from Willerby.
Claire has called Willerby and will then update him as ti when Willerby are going etc.
Claire has called Willerby and will then update him as ti when Willerby are going etc.
Show
Lorraine Pryor (Inactive)
added a comment - Mr Richard Simon called to speak to ade re this issue, Linda said she is still waiting to hear from Willerby.
Claire has called Willerby and will then update him as ti when Willerby are going etc.
called willerby to see if they have a schedule date yet, at the moment it is scheduled for wc 3-12-12 but if i give them a call at the end of the week they will have a better idea if the parts will be in stock,
called Mr Symonds back, he is very unhappy with the way he is being treated by willerby, he would like to bill them for all his phone calls, advised i would give him another call at the end of the week when i have spoken to Willerby
called Mr Symonds back, he is very unhappy with the way he is being treated by willerby, he would like to bill them for all his phone calls, advised i would give him another call at the end of the week when i have spoken to Willerby
Show
Claire Folland
added a comment - called willerby to see if they have a schedule date yet, at the moment it is scheduled for wc 3-12-12 but if i give them a call at the end of the week they will have a better idea if the parts will be in stock,
called Mr Symonds back, he is very unhappy with the way he is being treated by willerby, he would like to bill them for all his phone calls, advised i would give him another call at the end of the week when i have spoken to Willerby
| Priority | Over 6 Weeks [ 27 ] | Over 8 Weeks [ 25 ] |
| Attachment | screenshot-4.jpg [ 35020 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Parts in | 17/Oct/12 10:17 AM | 14/Nov/12 10:17 AM |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 22/Oct/12 | 03/Dec/12 |
| Workflow | Surfbay [ 68920 ] | Copy of Surfbay [ 73435 ] |
| Workflow | Copy of Surfbay [ 73435 ] | Surfbay [ 76410 ] |
| Attachment | screenshot-5.jpg [ 36142 ] |
| Attachment | screenshot-6.jpg [ 36143 ] |
| Work Scheduled | 03/Dec/12 | 07/Jan/13 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
willerby have changed schedule date again, now attending wc 7-1-13, called Mr Symonds to advise, he is very unhappy and will be sending an invoice to willerby
Show
Claire Folland
added a comment - willerby have changed schedule date again, now attending wc 7-1-13, called Mr Symonds to advise, he is very unhappy and will be sending an invoice to willerby
| Attachment | screenshot-7.jpg [ 36364 ] |
Mr Symonds has now put in an official complaint through our on line system - I have responded to this. Claire will be sending through a copy of this complaint to Willerby Holiday Homes and voicing our concerns. Claire and I will be working on a list of dates regarding the issues which will be forwarded on to Mr Symonds in the next couple of days
Show
Adrienne Barwell (Inactive)
added a comment - Mr Symonds has now put in an official complaint through our on line system - I have responded to this. Claire will be sending through a copy of this complaint to Willerby Holiday Homes and voicing our concerns. Claire and I will be working on a list of dates regarding the issues which will be forwarded on to Mr Symonds in the next couple of days
| Attachment | screenshot-8.jpg [ 36366 ] |
copy of complaint sent to claire Bailey
Show
Claire Folland
added a comment - copy of complaint sent to claire Bailey
| Summary | Fireboard insulation under the floor at far end has come away | Fibre board insulation under the floor at far end has come away |
claire Bailey emailed asking which complaint the owner was referring too so she can investigate, emailed her back
Show
Claire Folland
added a comment - claire Bailey emailed asking which complaint the owner was referring too so she can investigate, emailed her back
| Attachment | screenshot-9.jpg [ 36396 ] |
| Attachment | screenshot-10.jpg [ 36529 ] |
| Attachment | screenshot-11.jpg [ 37023 ] |
Willerby web page advises that an engineer was due 7/1/13 - will ring tomorrow to see if this is complete
Show
Adrienne Barwell (Inactive)
added a comment - Willerby web page advises that an engineer was due 7/1/13 - will ring tomorrow to see if this is complete
called willerby to find out if the work had been completed, they have advised an engineer attended last week but found he needed parts, when parts are in stock they will schedule an engineer to visit, emailed claire Bailey
Show
Claire Folland
added a comment - called willerby to find out if the work had been completed, they have advised an engineer attended last week but found he needed parts, when parts are in stock they will schedule an engineer to visit, emailed claire Bailey
called willerby and spoke to Natalie, she advised an engineer attended back in oct and ordered parts, the engineer went out last week but the wrong insulation had been ordered, they have now ordered the correct parts and should be in stock next week, as soon as they are in stock she will arrange for this to be attended to asap
Show
Claire Folland
added a comment - called willerby and spoke to Natalie, she advised an engineer attended back in oct and ordered parts, the engineer went out last week but the wrong insulation had been ordered, they have now ordered the correct parts and should be in stock next week, as soon as they are in stock she will arrange for this to be attended to asap
| Attachment | screenshot-12.jpg [ 37431 ] |
| Attachment | screenshot-13.jpg [ 37432 ] |
Natalie from willerby has advised this has now been scheduled in for wc 4-2-13
Show
Claire Folland
added a comment - Natalie from willerby has advised this has now been scheduled in for wc 4-2-13
| Work Scheduled | 07/Jan/13 | 04/Feb/13 |
| Status | Engineer Visit Rescheduled [ 10010 ] | Engineer Visit Rescheduled [ 10010 ] |
| Attachment | screenshot-14.jpg [ 38158 ] |
complete by willerby 5-2-13
Show
Claire Folland
added a comment - complete by willerby 5-2-13
| Status | Engineer Visit Rescheduled [ 10010 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 76410 ] | Manufacturers ver 2.0 [ 98977 ] |
| Workflow | Manufacturers ver 2.0 [ 98977 ] | Manufacturers ver 2.1 [ 135211 ] |
| Workflow | Manufacturers ver 2.1 [ 135211 ] | Manufacturers ver 2.2 [ 152432 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
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8m 39s | 1 | Claire Folland | 10/Sep/12 10:37 AM | |||||
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20d 5h 31m | 1 | Claire Folland | 06/Nov/12 1:49 PM | |||||
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4s | 1 | Claire Folland | 06/Nov/12 1:49 PM | |||||
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6s | 1 | Claire Folland | 06/Nov/12 1:49 PM | |||||
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11m 18s | 2 | Claire Folland | 06/Nov/12 1:50 PM | |||||
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36d 22h 28m | 2 | Claire Folland | 06/Nov/12 1:50 PM | |||||
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7d 22h 20m | 2 | Claire Folland | 14/Nov/12 12:10 PM | |||||
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8s | 2 | Claire Folland | 14/Nov/12 12:10 PM | |||||
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18s | 2 | Claire Folland | 14/Nov/12 12:10 PM | |||||
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23d 56m | 1 | Claire Folland | 07/Dec/12 1:07 PM | |||||
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48d 20h 16m | 1 | Claire Folland | 25/Jan/13 9:23 AM | |||||
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11d 23h 49m | 1 | Claire Folland | 06/Feb/13 9:12 AM | |||||
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8s | 1 | Claire Folland | 06/Feb/13 9:13 AM |
