Details
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Type:
Blinds (8 Weeks)
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Status: Complete
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Priority:
Agreed Date
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Resolution: Completed
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Labels:None
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Customer Code:manl05
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Park:Private land Mrs Manley
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Postcode:TQ13 9EU
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Responsibility:SurfBay Attending
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Plot:Demo
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Serial:wb5369/009
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Model:Aspen
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Size:38x12
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Status Colour:
Complete
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Order No:AS7893/5035
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Park_Company:Not defined
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SLA Status:
Description
This is an ex demo 2011 - sending our engineer to change the blinds around ( Already going ) new blind required Darren authorised us to purchase new blind
Activity
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Adrienne Barwell (Inactive)
added a comment -
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Adjusted by Steve, however, he advised that a new blind is required on right hand side 1800x670
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Adrienne Barwell (Inactive)
added a comment - Adjusted by Steve, however, he advised that a new blind is required on right hand side 1800x670
Paperwork passed to Linda 29.10.12
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Adrienne Barwell (Inactive)
added a comment - Paperwork passed to Linda 29.10.12
Mrs Manley has called to find out when this is going to be sorted out.
I can see that the paperwork has been passed to linda, so I will ask her to call the lady on monday to update her.
I can see that the paperwork has been passed to linda, so I will ask her to call the lady on monday to update her.
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Lorraine Pryor (Inactive)
added a comment - Mrs Manley has called to find out when this is going to be sorted out.
I can see that the paperwork has been passed to linda, so I will ask her to call the lady on monday to update her.
I have asked Willerby to register this van to the new owner and have had no response so far.
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Linda Trunkfield (Inactive)
added a comment - I have asked Willerby to register this van to the new owner and have had no response so far.
I have asked Willerby to register this van to the new owner and have had no response so far.
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Linda Trunkfield (Inactive)
added a comment - I have asked Willerby to register this van to the new owner and have had no response so far.
I have e-mailed Ben several times re this issue and today I spoke to Gemma who asked me to e-mail him again - Gemma said that I should be able request the parts now but when I tried it is now telling me that is can't verify the serial number.
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Linda Trunkfield (Inactive)
added a comment - I have e-mailed Ben several times re this issue and today I spoke to Gemma who asked me to e-mail him again - Gemma said that I should be able request the parts now but when I tried it is now telling me that is can't verify the serial number.
I sent a customer service form to Ben as requested but he said that it was blank when he opened it, Claire then spoke to Laura who said just to e-mail her the customer information and what we want to order and she will order it today - I have sent the e-mail today see attached.
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Linda Trunkfield (Inactive)
added a comment - I sent a customer service form to Ben as requested but he said that it was blank when he opened it, Claire then spoke to Laura who said just to e-mail her the customer information and what we want to order and she will order it today - I have sent the e-mail today see attached.
Quotation excepted
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Linda Trunkfield (Inactive)
added a comment - Quotation excepted
Looking at notes the quote has been accepted on the 04th Jan, doesn't say that its on order?
I will chae Willerby up for this to see when its due in.
I will chae Willerby up for this to see when its due in.
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Lorraine Pryor (Inactive)
added a comment - Looking at notes the quote has been accepted on the 04th Jan, doesn't say that its on order?
I will chae Willerby up for this to see when its due in.
Received replacement blind, issued worksheet
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Claire Folland
added a comment - Received replacement blind, issued worksheet
Customer was not at the holiday home even though an appointment was made.
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Adrienne Barwell (Inactive)
added a comment - Customer was not at the holiday home even though an appointment was made.
Keith has advised wrong blind has been supplied, will speak to natalie at willerby
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Claire Folland
added a comment - Keith has advised wrong blind has been supplied, will speak to natalie at willerby
sent email to natalie as the willerby system does not recognise the serial number
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Claire Folland
added a comment - sent email to natalie as the willerby system does not recognise the serial number
Natalie has advised she has sent the information over to Belfield, she needs me to re-log this onto the system, emailed back to advise the willerby system does not recognise the serial number
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Claire Folland
added a comment - Natalie has advised she has sent the information over to Belfield, she needs me to re-log this onto the system, emailed back to advise the willerby system does not recognise the serial number
emailed Natalie to see when we will receive the blind
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Claire Folland
added a comment - emailed Natalie to see when we will receive the blind
emailed willerby for an update
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Claire Folland
added a comment - emailed willerby for an update
Natalie has advised the blind has been sent out today
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Claire Folland
added a comment - Natalie has advised the blind has been sent out today
emailed Natalie to advise the blind is wrong again
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Claire Folland
added a comment - emailed Natalie to advise the blind is wrong again
had a message to call Mrs Manley, explained we have received 2 blinds both are plastic instead of wooden, she would like me to chase willerby this week to see if they still supply the wooden blind or will she have to put up with a plastic one
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Claire Folland
added a comment - had a message to call Mrs Manley, explained we have received 2 blinds both are plastic instead of wooden, she would like me to chase willerby this week to see if they still supply the wooden blind or will she have to put up with a plastic one
emailed picture over to Natalie at willerby
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Claire Folland
added a comment - emailed picture over to Natalie at willerby
Willerby have advised they are unable to get the correct blind, will contact Mrs Manley
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Claire Folland
added a comment - Willerby have advised they are unable to get the correct blind, will contact Mrs Manley
Keith advises that neither blind is suitable, Claire to start up a new issue for a complete set of blinds
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Adrienne Barwell (Inactive)
added a comment - Keith advises that neither blind is suitable, Claire to start up a new issue for a complete set of blinds