Willerby
  1. Willerby
  2. WILL-3085

Blinds in wrong position charge 26965

        Details

        • Type: Blinds (8 Weeks) Blinds (8 Weeks)
        • Status: Complete
        • Priority: Agreed Date Agreed Date
        • Resolution: Completed
        • Labels:
          None
        • Customer Code:
          manl05
        • Park:
           Private land Mrs Manley
        • Postcode:
          TQ13 9EU
        • Responsibility:
          SurfBay Attending
        • Plot:
          Demo
        • Serial:
          wb5369/009
        • Model:
          Aspen
        • Size:
          38x12
        • Status Colour:
          Complete Complete
        • Order No:
          AS7893/5035
        • Park_Company:
           Not defined
        • SLA Status:

          Description

          This is an ex demo 2011 - sending our engineer to change the blinds around ( Already going ) new blind required Darren authorised us to purchase new blind



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          2. CCF15012013_00000.jpg
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          3. CCF29102012_00001.jpg
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          4. screenshot-1.jpg
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          5. screenshot-2.jpg
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          6. screenshot-3.jpg
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          7. screenshot-4.jpg
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          8. screenshot-5.jpg
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          9. screenshot-6.jpg
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          10. screenshot-7.jpg
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          11. screenshot-8.jpg
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            Activity

            Ascending order - Click to sort in descending order
            Linda Trunkfield (Inactive) created issue -
            Linda Trunkfield (Inactive) made changes -
            Field Original Value New Value
            Issue Type Gutters/Downpipes/Corner Cappings (8 Weeks) [ 25 ] Blinds (8 Weeks) [ 28 ]
            Description This is an ex demo 2011 - We will send our engineer to re-seal

            x 1 Over Kitchen

            x 1 over main door

            		 This is an ex demo 2011 - sending our engineer to change the blinds around ( Already going )
            Linda Trunkfield (Inactive) made changes -
            Status Open [ 1 ] Submitted [ 10001 ]
            Linda Trunkfield (Inactive) made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Linda Trunkfield (Inactive) made changes -
            Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
            Linda Trunkfield (Inactive) made changes -
            Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
            Linda Trunkfield (Inactive) made changes -
            Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
            Hide
            Permalink
            Adrienne Barwell (Inactive) added a comment -
            Adjusted by Steve, however, he advised that a new blind is required on right hand side 1800x670
            Show
            Adrienne Barwell (Inactive) added a comment - Adjusted by Steve, however, he advised that a new blind is required on right hand side 1800x670
            Adrienne Barwell (Inactive) made changes -
            Work Scheduled 24/Oct/12
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Adrienne Barwell (Inactive) made changes -
            Attachment CCF29102012_00001.jpg [ 34258 ]
            Adrienne Barwell (Inactive) made changes -
            Resolution Completed [ 1 ]
            Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
            Adrienne Barwell (Inactive) made changes -
            Status Resolved [ 5 ] Reopened [ 4 ]
            Resolution Completed [ 1 ]
            Hide
            Permalink
            Adrienne Barwell (Inactive) added a comment -
            Paperwork passed to Linda 29.10.12
            Show
            Adrienne Barwell (Inactive) added a comment - Paperwork passed to Linda 29.10.12
            Hide
            Permalink
            Lorraine Pryor (Inactive) added a comment -
            Mrs Manley has called to find out when this is going to be sorted out.
            I can see that the paperwork has been passed to linda, so I will ask her to call the lady on monday to update her.
            Show
            Lorraine Pryor (Inactive) added a comment - Mrs Manley has called to find out when this is going to be sorted out. I can see that the paperwork has been passed to linda, so I will ask her to call the lady on monday to update her.
            Linda Trunkfield (Inactive) made changes -
            Attachment screenshot-1.jpg [ 35213 ]
            Linda Trunkfield (Inactive) made changes -
            Attachment screenshot-2.jpg [ 35217 ]
            Linda Trunkfield (Inactive) made changes -
            Attachment screenshot-3.jpg [ 35388 ]
            Hide
            Permalink
            Linda Trunkfield (Inactive) added a comment -
            I have asked Willerby to register this van to the new owner and have had no response so far.
            Show
            Linda Trunkfield (Inactive) added a comment - I have asked Willerby to register this van to the new owner and have had no response so far.
            Hide
            Permalink
            Linda Trunkfield (Inactive) added a comment -
            I have asked Willerby to register this van to the new owner and have had no response so far.
            Show
            Linda Trunkfield (Inactive) added a comment - I have asked Willerby to register this van to the new owner and have had no response so far.
            Linda Trunkfield (Inactive) made changes -
            Attachment screenshot-3.jpg [ 35388 ]
            Linda Trunkfield (Inactive) made changes -
            Attachment screenshot-3.jpg [ 35389 ]
            Hide
            Permalink
            Linda Trunkfield (Inactive) added a comment -
            I have e-mailed Ben several times re this issue and today I spoke to Gemma who asked me to e-mail him again - Gemma said that I should be able request the parts now but when I tried it is now telling me that is can't verify the serial number.
            Show
            Linda Trunkfield (Inactive) added a comment - I have e-mailed Ben several times re this issue and today I spoke to Gemma who asked me to e-mail him again - Gemma said that I should be able request the parts now but when I tried it is now telling me that is can't verify the serial number.
            Linda Trunkfield (Inactive) made changes -
            Attachment screenshot-4.jpg [ 35701 ]
            Linda Trunkfield (Inactive) made changes -
            Attachment screenshot-5.jpg [ 35702 ]
            Linda Trunkfield (Inactive) made changes -
            Status Reopened [ 4 ] Submitted [ 10001 ]
            Order No AS7865/5035
            Summary Blinds in wrong position Blinds in wrong position charge 26965
            Mark Lock (Inactive) made changes -
            Workflow Surfbay [ 69810 ] Copy of Surfbay [ 73472 ]
            Mark Lock (Inactive) made changes -
            Workflow Copy of Surfbay [ 73472 ] Surfbay [ 76414 ]
            Adrienne Barwell (Inactive) made changes -
            Priority Normal [ 21 ] Over 6 Weeks [ 27 ]
            Hide
            Permalink
            Linda Trunkfield (Inactive) added a comment -
            I sent a customer service form to Ben as requested but he said that it was blank when he opened it, Claire then spoke to Laura who said just to e-mail her the customer information and what we want to order and she will order it today - I have sent the e-mail today see attached.
            Show
            Linda Trunkfield (Inactive) added a comment - I sent a customer service form to Ben as requested but he said that it was blank when he opened it, Claire then spoke to Laura who said just to e-mail her the customer information and what we want to order and she will order it today - I have sent the e-mail today see attached.
            Linda Trunkfield (Inactive) made changes -
            Attachment screenshot-6.jpg [ 36557 ]
            Adrienne Barwell (Inactive) made changes -
            Priority Over 6 Weeks [ 27 ] Over 8 Weeks [ 25 ]
            Linda Trunkfield (Inactive) made changes -
            Priority Over 8 Weeks [ 25 ] Normal [ 21 ]
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Order No AS7865/5035 AS7893/5035
            Linda Trunkfield (Inactive) made changes -
            Description This is an ex demo 2011 - sending our engineer to change the blinds around ( Already going )



            		 This is an ex demo 2011 - sending our engineer to change the blinds around ( Already going ) new blind required Darren authorised us to purchase new blind



            Due Date 13/Dec/12 01/Mar/13
            Hide
            Permalink
            Linda Trunkfield (Inactive) added a comment -
            Quotation excepted
            Show
            Linda Trunkfield (Inactive) added a comment - Quotation excepted
            Linda Trunkfield (Inactive) made changes -
            Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
            Adrienne Barwell (Inactive) made changes -
            Priority Normal [ 21 ] Over 6 Weeks [ 27 ]
            Lorraine Pryor (Inactive) made changes -
            Attachment CCF15012013_00000.jpg [ 37117 ]
            Hide
            Permalink
            Lorraine Pryor (Inactive) added a comment -
            Looking at notes the quote has been accepted on the 04th Jan, doesn't say that its on order?
            I will chae Willerby up for this to see when its due in.
            Show
            Lorraine Pryor (Inactive) added a comment - Looking at notes the quote has been accepted on the 04th Jan, doesn't say that its on order? I will chae Willerby up for this to see when its due in.
            Adrienne Barwell (Inactive) made changes -
            Priority Over 6 Weeks [ 27 ] Over 8 Weeks [ 25 ]
            Claire Folland made changes -
            Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
            Parts in 08/Dec/10 12:43 PM 22/Jan/13 12:43 PM
            Claire Folland made changes -
            Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
            Hide
            Permalink
            Claire Folland added a comment -
            Received replacement blind, issued worksheet
            Show
            Claire Folland added a comment - Received replacement blind, issued worksheet
            Adrienne Barwell (Inactive) made changes -
            Work Scheduled 24/Oct/12 29/Jan/13
            Adrienne Barwell (Inactive) made changes -
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Adrienne Barwell (Inactive) made changes -
            Work Scheduled 29/Jan/13 04/Feb/13
            Status Engineer Scheduled [ 10000 ] Engineer Visit Rescheduled [ 10010 ]
            Hide
            Permalink
            Adrienne Barwell (Inactive) added a comment -
            Customer was not at the holiday home even though an appointment was made.
            Show
            Adrienne Barwell (Inactive) added a comment - Customer was not at the holiday home even though an appointment was made.
            Claire Folland made changes -
            Resolution Completed [ 1 ]
            Status Engineer Visit Rescheduled [ 10010 ] Resolved [ 5 ]
            Claire Folland made changes -
            Status Resolved [ 5 ] Reopened [ 4 ]
            Resolution Completed [ 1 ]
            Claire Folland made changes -
            Status Reopened [ 4 ] Submitted [ 10001 ]
            Claire Folland made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Claire Folland made changes -
            Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
            Claire Folland made changes -
            Parts in 22/Jan/13 12:43 PM 04/Feb/13 12:43 PM
            Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
            Claire Folland made changes -
            Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
            Claire Folland made changes -
            Work Scheduled 04/Feb/13
            Claire Folland made changes -
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Work Scheduled 15/Feb/13
            Claire Folland made changes -
            Resolution Completed [ 1 ]
            Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
            Claire Folland made changes -
            Resolution Completed [ 1 ]
            Status Resolved [ 5 ] Reopened [ 4 ]
            Hide
            Permalink
            Claire Folland added a comment -
            Keith has advised wrong blind has been supplied, will speak to natalie at willerby
            Show
            Claire Folland added a comment - Keith has advised wrong blind has been supplied, will speak to natalie at willerby
            Claire Folland made changes -
            Status Reopened [ 4 ] Submitted [ 10001 ]
            Hide
            Permalink
            Claire Folland added a comment -
            sent email to natalie as the willerby system does not recognise the serial number
            Show
            Claire Folland added a comment - sent email to natalie as the willerby system does not recognise the serial number
            Claire Folland made changes -
            Attachment screenshot-7.jpg [ 39452 ]
            Hide
            Permalink
            Claire Folland added a comment -
            Natalie has advised she has sent the information over to Belfield, she needs me to re-log this onto the system, emailed back to advise the willerby system does not recognise the serial number
            Show
            Claire Folland added a comment - Natalie has advised she has sent the information over to Belfield, she needs me to re-log this onto the system, emailed back to advise the willerby system does not recognise the serial number
            Claire Folland made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Claire Folland made changes -
            Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
            Hide
            Permalink
            Claire Folland added a comment -
            emailed Natalie to see when we will receive the blind
            Show
            Claire Folland added a comment - emailed Natalie to see when we will receive the blind
            Hide
            Permalink
            Claire Folland added a comment -
            emailed willerby for an update
            Show
            Claire Folland added a comment - emailed willerby for an update
            Hide
            Permalink
            Claire Folland added a comment -
            Natalie has advised the blind has been sent out today
            Show
            Claire Folland added a comment - Natalie has advised the blind has been sent out today
            Claire Folland made changes -
            Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
            Parts in 04/Feb/13 12:43 PM 09/May/13 12:43 PM
            Claire Folland made changes -
            Status Parts Recieved [ 10003 ] Parts on reorder [ 10009 ]
            Hide
            Permalink
            Claire Folland added a comment -
            emailed Natalie to advise the blind is wrong again
            Show
            Claire Folland added a comment - emailed Natalie to advise the blind is wrong again
            Claire Folland made changes -
            Status Parts on reorder [ 10009 ] Parts Recieved [ 10003 ]
            Parts in 09/May/13 12:43 PM 13/May/13 12:43 PM
            Claire Folland made changes -
            Status Parts Recieved [ 10003 ] Parts on reorder [ 10009 ]
            Claire Folland made changes -
            Attachment screenshot-8.jpg [ 43028 ]
            Hide
            Permalink
            Claire Folland added a comment -
            had a message to call Mrs Manley, explained we have received 2 blinds both are plastic instead of wooden, she would like me to chase willerby this week to see if they still supply the wooden blind or will she have to put up with a plastic one
            Show
            Claire Folland added a comment - had a message to call Mrs Manley, explained we have received 2 blinds both are plastic instead of wooden, she would like me to chase willerby this week to see if they still supply the wooden blind or will she have to put up with a plastic one
            Hide
            Permalink
            Claire Folland added a comment -
            emailed picture over to Natalie at willerby
            Show
            Claire Folland added a comment - emailed picture over to Natalie at willerby
            Hide
            Permalink
            Claire Folland added a comment -
            Willerby have advised they are unable to get the correct blind, will contact Mrs Manley
            Show
            Claire Folland added a comment - Willerby have advised they are unable to get the correct blind, will contact Mrs Manley
            Claire Folland made changes -
            Status Parts on reorder [ 10009 ] Parts Recieved [ 10003 ]
            Parts in 13/May/13 12:43 PM 07/Jun/13 12:43 PM
            Claire Folland made changes -
            Priority Over 8 Weeks [ 25 ] Agreed Date [ 26 ]
            Due Date 01/Mar/13 28/Jun/13
            Claire Folland made changes -
            Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
            Claire Folland made changes -
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Work Scheduled 15/Feb/13 28/Jun/13
            Hide
            Permalink
            Adrienne Barwell (Inactive) added a comment -
            Keith advises that neither blind is suitable, Claire to start up a new issue for a complete set of blinds
            Show
            Adrienne Barwell (Inactive) added a comment - Keith advises that neither blind is suitable, Claire to start up a new issue for a complete set of blinds
            Adrienne Barwell (Inactive) made changes -
            Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
            Resolution Completed [ 1 ]
            Adrienne Barwell (Inactive) made changes -
            Attachment CCF01072013_00001.jpg [ 45061 ]
            Adrienne Barwell (Inactive) made changes -
            Status Resolved [ 5 ] Complete [ 6 ]
            Mark Lock (Inactive) made changes -
            Workflow Surfbay [ 76414 ] Manufacturers ver 2.0 [ 99003 ]
            Adrienne Barwell (Inactive) made changes -
            Workflow Manufacturers ver 2.0 [ 99003 ] Manufacturers ver 2.1 [ 132827 ]
            Adrienne Barwell (Inactive) made changes -
            Workflow Manufacturers ver 2.1 [ 132827 ] Manufacturers ver 2.2 [ 150212 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open Submitted Submitted
            		23h 43m 1 Linda Trunkfield (Inactive) 19/Oct/12 11:08 AM
            Engineer Scheduled Engineer Scheduled Engineer Visit Rescheduled Engineer Visit Rescheduled
            		22m 58s 1 Adrienne Barwell (Inactive) 01/Feb/13 10:35 AM
            Engineer Visit Rescheduled Engineer Visit Rescheduled Resolved Resolved
            		3d 4h 4m 1 Claire Folland 04/Feb/13 2:40 PM
            Resolved Resolved Reopened Reopened
            		12s 3 Claire Folland 15/Feb/13 2:16 PM
            Reopened Reopened Submitted Submitted
            		43d 3h 43m 3 Claire Folland 28/Feb/13 11:41 AM
            Submitted Submitted Acknowledged Acknowledged
            		41d 21h 37m 4 Claire Folland 05/Mar/13 2:14 PM
            Acknowledged Acknowledged Parts ordered Parts ordered
            		22d 28m 4 Claire Folland 27/Mar/13 2:41 PM
            Parts ordered Parts ordered Parts Recieved Parts Recieved
            		60d 20h 58m 4 Claire Folland 09/May/13 9:33 AM
            Parts Recieved Parts Recieved Parts on reorder Parts on reorder
            		1d 4h 15m 2 Claire Folland 13/May/13 11:23 AM
            Parts on reorder Parts on reorder Parts Recieved Parts Recieved
            		27d 22h 34m 2 Claire Folland 07/Jun/13 12:23 PM
            Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
            		10d 22h 31m 4 Claire Folland 18/Jun/13 10:50 AM
            Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
            		32d 22h 6m 4 Claire Folland 20/Jun/13 1:52 PM
            Engineer Scheduled Engineer Scheduled Resolved Resolved
            		10d 20h 30m 3 Adrienne Barwell (Inactive) 01/Jul/13 10:23 AM
            Resolved Resolved Complete Complete
            		16s 1 Adrienne Barwell (Inactive) 01/Jul/13 10:23 AM

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                Dates

                • Due:
                  Created:
                  Updated:
                  Resolved:
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