Willerby
  1. Willerby
  2. WILL-3116

Customer advises that the Worchester Bosch Boiler does not work (gas man has looked at it)

    Details

    • Type: Boiler (2 Weeks) Boiler (2 Weeks)
    • Status: Complete
    • Priority: Normal Normal
    • Resolution: Completed
    • Labels:
      None
    • Customer Code:
      dolp01
    • Park:
      Dolphin River
    • Postcode:
      DT6 6RD
    • Responsibility:
      RTM
    • Hire_or_Retail:
      Retail
    • Serial:
      wb5233/010
    • Model:
      Salisbury
    • Status Colour:
      Complete Complete
    • Park_Company:
       Not defined

      Description

       stock number 26957

        Activity

        Adrienne Barwell (Inactive) created issue -
        Adrienne Barwell (Inactive) made changes -
        Field Original Value New Value
        Description This van is at Dolphin River stock number
        Adrienne Barwell (Inactive) made changes -
        Description This van is at Dolphin River stock number This van is at Dolphin River stock number 26957 (Boiler should still be under warranty)
        Adrienne Barwell (Inactive) made changes -
        Customer Code dolp01
        Workflow Pre-Owned [ 77028 ] Surfbay [ 77029 ]
        Hire_or_Retail Retail [ 10251 ]
        Category RTM [ 10043 ]
        Project Pre-Owned [ 10050 ] Willerby [ 10015 ]
        Status Awaiting Quote [ 10006 ] Open [ 1 ]
        Key PREOW-20 WILL-3116
        Adrienne Barwell (Inactive) made changes -
        Postcode DT6 6RD
        Account Dolphin River Park [ 52f23ce0-3108-9649-4258-4e7dbbb8fdc3 ]
        Description This van is at Dolphin River stock number 26957 (Boiler should still be under warranty)  stock number 26957
        Due Date 28/Feb/13 25/Jan/13
        Park Dolphin River
        Hide
        Adrienne Barwell (Inactive) added a comment -
        This van is a 2011 but not sold until 25/7/12 so should still be covered under warranty - paperwork passed to Customer Care warranty team to report to Worchester Bosch
        Show
        Adrienne Barwell (Inactive) added a comment - This van is a 2011 but not sold until 25/7/12 so should still be covered under warranty - paperwork passed to Customer Care warranty team to report to Worchester Bosch
        Adrienne Barwell (Inactive) made changes -
        Attachment screenshot-1.jpg [ 36950 ]
        Hide
        Linda Trunkfield (Inactive) added a comment -
        I spoke to Terry at Dolphin as Claire had advised me that Worchester Bosch prefer the park to report faults direct to them Terry agreed to call them and said he would let me know the outcome.
        Show
        Linda Trunkfield (Inactive) added a comment - I spoke to Terry at Dolphin as Claire had advised me that Worchester Bosch prefer the park to report faults direct to them Terry agreed to call them and said he would let me know the outcome.
        Hide
        Linda Trunkfield (Inactive) added a comment -
        Terry has just called and advised that Worchester Bosch have been out to the unit and replaced the circuit board.
        Show
        Linda Trunkfield (Inactive) added a comment - Terry has just called and advised that Worchester Bosch have been out to the unit and replaced the circuit board.
        Linda Trunkfield (Inactive) made changes -
        Status Open [ 1 ] Submitted [ 10001 ]
        Linda Trunkfield (Inactive) made changes -
        Status Submitted [ 10001 ] Acknowledged [ 10005 ]
        Linda Trunkfield (Inactive) made changes -
        Resolution Completed [ 1 ]
        Status Acknowledged [ 10005 ] Resolved [ 5 ]
        Linda Trunkfield (Inactive) made changes -
        Status Resolved [ 5 ] Complete [ 6 ]
        Mark Lock (Inactive) made changes -
        Workflow Surfbay [ 77029 ] Manufacturers ver 2.0 [ 98981 ]
        Adrienne Barwell (Inactive) made changes -
        Workflow Manufacturers ver 2.0 [ 98981 ] Manufacturers ver 2.1 [ 135190 ]
        Adrienne Barwell (Inactive) made changes -
        Workflow Manufacturers ver 2.1 [ 135190 ] Manufacturers ver 2.2 [ 152412 ]
        Transition Time In Source Status Execution Times Last Executer Last Execution Date
        Awaiting Quote Awaiting Quote Open Open
        2m 38s 1 Adrienne Barwell (Inactive) 11/Jan/13 2:44 PM
        Open Open Submitted Submitted
        5d 23h 47m 1 Linda Trunkfield (Inactive) 17/Jan/13 2:32 PM
        Submitted Submitted Acknowledged Acknowledged
        8s 1 Linda Trunkfield (Inactive) 17/Jan/13 2:32 PM
        Acknowledged Acknowledged Resolved Resolved
        5s 1 Linda Trunkfield (Inactive) 17/Jan/13 2:32 PM
        Resolved Resolved Complete Complete
        11s 1 Linda Trunkfield (Inactive) 17/Jan/13 2:32 PM

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            Dates

            • Due:
              Created:
              Updated:
              Resolved: