Details
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Type:
Dining Furniture (8 Weeks)
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Status: Complete
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Priority:
Over 8 Weeks
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Resolution: Completed
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Labels:None
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Customer Code:MANL05
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Park:Mrs Manley
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Postcode:TQ13 9EU
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Responsibility:Manufacturer Attending
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Hire_or_Retail:Retail
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Serial:wb5369/009
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Model:Aspen
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Size:38x12
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Status Colour:
Complete
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Stock_Number:26965
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Park_Company:Not defined
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | CLONE - Front blind faulty | extended parts of table not staying flat |
| Issue Type | Blinds (8 Weeks) [ 28 ] | Dining Furniture (8 Weeks) [ 30 ] |
| Description | willerby have supplied the wrong blind again, this should be woodem |
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Claire Folland
added a comment -
Permalink
emailed Katie at Willerby as the online system is unable to verify the serial number
Show
Claire Folland
added a comment - emailed Katie at Willerby as the online system is unable to verify the serial number
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Mrs Manley came in she is most unhappy that she has not been updated about this situation - she wanted all the details of when this issue was logged and followed up so she could contact Willerby.
I have told Mrs Manley that I will e-mail willerby today and follow it up with a call on Tuesday - I have told Mrs Manely that I will call her when I have some information for her but she asked that even if I have nothing to tell her can she please have a call by 06-09-13.
I have told Mrs Manley that I will e-mail willerby today and follow it up with a call on Tuesday - I have told Mrs Manely that I will call her when I have some information for her but she asked that even if I have nothing to tell her can she please have a call by 06-09-13.
Show
Linda Trunkfield (Inactive)
added a comment - - edited Mrs Manley came in she is most unhappy that she has not been updated about this situation - she wanted all the details of when this issue was logged and followed up so she could contact Willerby.
I have told Mrs Manley that I will e-mail willerby today and follow it up with a call on Tuesday - I have told Mrs Manely that I will call her when I have some information for her but she asked that even if I have nothing to tell her can she please have a call by 06-09-13.
emailed Katie at willerby for an update
Show
Claire Folland
added a comment - emailed Katie at willerby for an update
| Priority | Normal [ 21 ] | Over 6 Weeks [ 27 ] |
willerby have advised table is being made this week, they will let us know delivery date as the engineer is unable to attend vans on private land
Show
Claire Folland
added a comment - willerby have advised table is being made this week, they will let us know delivery date as the engineer is unable to attend vans on private land
| Attachment | screenshot-1.jpg [ 47678 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
I have tried to call Mrs Manley 01626 832281 but got no answer and no answer phone clicked in, I will call her again later.
Show
Linda Trunkfield (Inactive)
added a comment - I have tried to call Mrs Manley 01626 832281 but got no answer and no answer phone clicked in, I will call her again later.
| Priority | Over 6 Weeks [ 27 ] | Over 8 Weeks [ 25 ] |
I spoke to Lorna at Willerby she advised that the table was dispatched on Friday 6th September by courier so we should receive it in the next couple of days. I have spoken to Mrs Manley and advised that we will be out when it arrives.
Show
Linda Trunkfield (Inactive)
added a comment - I spoke to Lorna at Willerby she advised that the table was dispatched on Friday 6th September by courier so we should receive it in the next couple of days. I have spoken to Mrs Manley and advised that we will be out when it arrives.
Mrs Manley called to say that the table was sent to her home address and that her son wont fit this he doesn't want to damage it. She has put it in the bedroom.
I can see that Linda has been dealing with Mrs Manley, she want to know if Surf bay are fitting it or not.
Jira states manufacture attending so not sure who is doing this one or if we are etc.
I have e-mail Linda to ask her but it properly should be Claire.
screen shot attached
I can see that Linda has been dealing with Mrs Manley, she want to know if Surf bay are fitting it or not.
Jira states manufacture attending so not sure who is doing this one or if we are etc.
I have e-mail Linda to ask her but it properly should be Claire.
screen shot attached
Show
Lorraine Pryor (Inactive)
added a comment - Mrs Manley called to say that the table was sent to her home address and that her son wont fit this he doesn't want to damage it. She has put it in the bedroom.
I can see that Linda has been dealing with Mrs Manley, she want to know if Surf bay are fitting it or not.
Jira states manufacture attending so not sure who is doing this one or if we are etc.
I have e-mail Linda to ask her but it properly should be Claire.
screen shot attached
| Attachment | screenshot-2.jpg [ 48233 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Parts in | 09/Sep/13 4:32 PM |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 16/Sep/13 |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Attachment | CCF23092013_00006.jpg [ 48948 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
comp by Keith
Show
Adrienne Barwell (Inactive)
added a comment - comp by Keith
| Workflow | Surfbay [ 80208 ] | Manufacturers ver 2.0 [ 99007 ] |
| Workflow | Manufacturers ver 2.0 [ 99007 ] | Manufacturers ver 2.1 [ 135230 ] |
| Workflow | Manufacturers ver 2.1 [ 135230 ] | Manufacturers ver 2.2 [ 152451 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
12d 21h 55m | 1 | Claire Folland | 16/Jul/13 9:51 AM | |||||
|
43d 2h 21m | 1 | Claire Folland | 28/Aug/13 12:12 PM | |||||
|
3s | 1 | Claire Folland | 28/Aug/13 12:12 PM | |||||
|
12d 3h 20m | 1 | Lorraine Pryor (Inactive) | 09/Sep/13 3:33 PM | |||||
|
3d 21h 8m | 1 | Linda Trunkfield (Inactive) | 13/Sep/13 12:41 PM | |||||
|
3h 10m | 1 | Adrienne Barwell (Inactive) | 13/Sep/13 3:52 PM | |||||
|
5d 23h 26m | 1 | Adrienne Barwell (Inactive) | 19/Sep/13 3:18 PM | |||||
|
3d 22h 56m | 1 | Adrienne Barwell (Inactive) | 23/Sep/13 2:15 PM |
