Details
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Type:
Floor (8 Weeks)
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Status: Complete
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Priority:
Over 8 Weeks
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Resolution: Completed
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Labels:None
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Customer Code:BIGB01
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Park:Bigbury Bay
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Postcode:TQ7 4HT
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Responsibility:Manufacturer Attending
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Hire_or_Retail:Retail
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Serial:wb4466/003
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Model:Granada
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Size:28x12
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Status Colour:
Complete
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Stock_Number:26807
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Park_Company:Not defined
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SLA Status:
Description
Mr Bent called to advise that a year ago he e-mailed Rebekah Britton with a complaint about squeeky floors, Rebekah advised Mr Bent that someone from Willerby customer care would contact him and they never have.
Mr Bent would like someone from Willerby to attend and look at his floors he said that it is creaking in the lounge but the kitchen area is more of a crackling sound - Mr Bent said that the floor had a hump in it where the flooring overlapped this was sorted out but the creaking was not.
Mr Bent 07858312266
Mr Bent would like someone from Willerby to attend and look at his floors he said that it is creaking in the lounge but the kitchen area is more of a crackling sound - Mr Bent said that the floor had a hump in it where the flooring overlapped this was sorted out but the creaking was not.
Mr Bent 07858312266
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | CLONE - Rubber seal on on oven door broken | Creaking Floor ( please see description ) |
| Issue Type | Oven (2 Weeks) [ 5 ] | Floor (8 Weeks) [ 24 ] |
| Priority | Critical [ 24 ] | Normal [ 21 ] |
| Description |
Mr Bent called to advise that a year ago he e-mailed Rebekah Britton with a complaint about squeeky floors, Rebekah advised Mr Bent that someone from Willerby customer care would contact him and they never have. Mr Bent would like someone from Willerby to attend and look at his floors he said that it is creaking in the lounge but the kitchen area is more of a crackling sound - Mr Bent said that the floor had a hump in it where the flooring overlapped this was sorted out but the creaking was not. Mr Bent 07858312266 |
|
| Due Date | 09/Jun/11 | 30/Aug/13 |
| Hire_or_Retail | Retail [ 10251 ] | |
| Work Scheduled | 13/Jul/11 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | screenshot-1.jpg [ 45384 ] |
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Linda Trunkfield (Inactive)
added a comment -
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I have had an e-mail from Ellie asking for a copy of the correspondence Mr Bent had with Rebekah Britton, I have called Mr Bent and left a message asking him to forward it to me.
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Linda Trunkfield (Inactive)
added a comment - I have had an e-mail from Ellie asking for a copy of the correspondence Mr Bent had with Rebekah Britton, I have called Mr Bent and left a message asking him to forward it to me.
| Attachment | screenshot-2.jpg [ 45946 ] |
| Attachment | screenshot-3.jpg [ 45947 ] |
Called Mr Bent again today still went to answer phone so left another message.
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Linda Trunkfield (Inactive)
added a comment - Called Mr Bent again today still went to answer phone so left another message.
| Attachment | screenshot-4.jpg [ 46634 ] |
Mr Bent has sent the a copy of the e-mail Rebecca Brittain sent to him and I have passed this on to Ellie as she requested. - All screenshots attached.
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Linda Trunkfield (Inactive)
added a comment - - edited Mr Bent has sent the a copy of the e-mail Rebecca Brittain sent to him and I have passed this on to Ellie as she requested. - All screenshots attached.
| Attachment | screenshot-5.jpg [ 46635 ] |
| Attachment | screenshot-6.jpg [ 46636 ] |
I have had an e-mail from Ellie (attached) saying that as the warranty has expired they would not cover it - the van was out of warranty when he reported it direct to Willerby.
Show
Linda Trunkfield (Inactive)
added a comment - - edited I have had an e-mail from Ellie (attached) saying that as the warranty has expired they would not cover it - the van was out of warranty when he reported it direct to Willerby.
| Attachment | screenshot-7.jpg [ 47533 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
I have called Mr Bent to advise him on the rejection and left a message on his answer phone to call me back.
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Linda Trunkfield (Inactive)
added a comment - I have called Mr Bent to advise him on the rejection and left a message on his answer phone to call me back.
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
Mr Bent called back and has asked me to appeal against the rejection I have e-mailed Ellie asking her to take this up with Claire Bailey and let me know what she says.
Show
Linda Trunkfield (Inactive)
added a comment - Mr Bent called back and has asked me to appeal against the rejection I have e-mailed Ellie asking her to take this up with Claire Bailey and let me know what she says.
| Attachment | screenshot-8.jpg [ 47636 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Attachment | screenshot-7.jpg [ 47533 ] |
| Priority | Normal [ 21 ] | Over 6 Weeks [ 27 ] |
| Priority | Over 6 Weeks [ 27 ] | Over 8 Weeks [ 25 ] |
Adrienne said that we will go out and complete this repair as goodwill and bypass Willerby
Show
Linda Trunkfield (Inactive)
added a comment - Adrienne said that we will go out and complete this repair as goodwill and bypass Willerby
| Stock_Number | 26807 |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 16/Sep/13 |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Attachment | CCF23092013_00004.jpg [ 48946 ] |
comp by Keith
Show
Adrienne Barwell (Inactive)
added a comment - comp by Keith
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 80247 ] | Manufacturers ver 2.0 [ 99015 ] |
| Workflow | Manufacturers ver 2.0 [ 99015 ] | Manufacturers ver 2.1 [ 132941 ] |
| Workflow | Manufacturers ver 2.1 [ 132941 ] | Manufacturers ver 2.2 [ 149604 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
1h 53m | 1 | Linda Trunkfield (Inactive) | 05/Jul/13 12:13 PM | |||||
|
55s | 1 | Linda Trunkfield (Inactive) | 21/Aug/13 4:16 PM | |||||
|
5d 20h 4m | 1 | Linda Trunkfield (Inactive) | 27/Aug/13 12:21 PM | |||||
|
7s | 1 | Linda Trunkfield (Inactive) | 27/Aug/13 12:21 PM | |||||
|
17d 19m | 1 | Linda Trunkfield (Inactive) | 13/Sep/13 12:40 PM | |||||
|
47d 4h 2m | 2 | Linda Trunkfield (Inactive) | 13/Sep/13 12:40 PM | |||||
|
5s | 1 | Linda Trunkfield (Inactive) | 13/Sep/13 12:40 PM | |||||
|
6s | 1 | Linda Trunkfield (Inactive) | 13/Sep/13 12:40 PM | |||||
|
2s | 1 | Linda Trunkfield (Inactive) | 13/Sep/13 12:40 PM | |||||
|
3h 10m | 1 | Adrienne Barwell (Inactive) | 13/Sep/13 3:51 PM | |||||
|
5d 23h 27m | 1 | Adrienne Barwell (Inactive) | 19/Sep/13 3:19 PM | |||||
|
3d 22h 54m | 1 | Adrienne Barwell (Inactive) | 23/Sep/13 2:13 PM |
