Details
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Type:
Floor (8 Weeks)
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Status: Complete
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Priority:
Over 8 Weeks
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Resolution: Completed
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Labels:None
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Customer Code:BIGB01
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Park:Bigbury Bay
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Postcode:TQ7 4HT
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Responsibility:Manufacturer Attending
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Hire_or_Retail:Retail
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Serial:wb4466/003
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Model:Granada
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Size:28x12
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Status Colour:
Complete
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Stock_Number:26807
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Park_Company:Not defined
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SLA Status:
Description
Mr Bent called to advise that a year ago he e-mailed Rebekah Britton with a complaint about squeeky floors, Rebekah advised Mr Bent that someone from Willerby customer care would contact him and they never have.
Mr Bent would like someone from Willerby to attend and look at his floors he said that it is creaking in the lounge but the kitchen area is more of a crackling sound - Mr Bent said that the floor had a hump in it where the flooring overlapped this was sorted out but the creaking was not.
Mr Bent 07858312266
Mr Bent would like someone from Willerby to attend and look at his floors he said that it is creaking in the lounge but the kitchen area is more of a crackling sound - Mr Bent said that the floor had a hump in it where the flooring overlapped this was sorted out but the creaking was not.
Mr Bent 07858312266
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | CLONE - Rubber seal on on oven door broken | Creaking Floor ( please see description ) |
| Issue Type | Oven (2 Weeks) [ 5 ] | Floor (8 Weeks) [ 24 ] |
| Priority | Critical [ 24 ] | Normal [ 21 ] |
| Description |
Mr Bent called to advise that a year ago he e-mailed Rebekah Britton with a complaint about squeeky floors, Rebekah advised Mr Bent that someone from Willerby customer care would contact him and they never have. Mr Bent would like someone from Willerby to attend and look at his floors he said that it is creaking in the lounge but the kitchen area is more of a crackling sound - Mr Bent said that the floor had a hump in it where the flooring overlapped this was sorted out but the creaking was not. Mr Bent 07858312266 |
|
| Due Date | 09/Jun/11 | 30/Aug/13 |
| Hire_or_Retail | Retail [ 10251 ] | |
| Work Scheduled | 13/Jul/11 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | screenshot-1.jpg [ 45384 ] |
| Attachment | screenshot-2.jpg [ 45946 ] |
| Attachment | screenshot-3.jpg [ 45947 ] |
| Attachment | screenshot-4.jpg [ 46634 ] |
| Attachment | screenshot-5.jpg [ 46635 ] |
| Attachment | screenshot-6.jpg [ 46636 ] |
| Attachment | screenshot-7.jpg [ 47533 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Attachment | screenshot-8.jpg [ 47636 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Attachment | screenshot-7.jpg [ 47533 ] |
| Priority | Normal [ 21 ] | Over 6 Weeks [ 27 ] |
| Priority | Over 6 Weeks [ 27 ] | Over 8 Weeks [ 25 ] |
| Stock_Number | 26807 |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 16/Sep/13 |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Attachment | CCF23092013_00004.jpg [ 48946 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 80247 ] | Manufacturers ver 2.0 [ 99015 ] |
| Workflow | Manufacturers ver 2.0 [ 99015 ] | Manufacturers ver 2.1 [ 132941 ] |
| Workflow | Manufacturers ver 2.1 [ 132941 ] | Manufacturers ver 2.2 [ 149604 ] |