Details
-
Type:
Ext Doors & Windows (4 weeks)
-
Status: Complete
-
Priority:
Normal
-
Resolution: Completed
-
Labels:None
-
Customer Code:seag01
-
Park:Seagull Tourist Park St Merryn Padstow Cornwall
-
Postcode:PL28 8PT
-
Part Number:n/a
-
Part Number 2:n/a
-
Responsibility:Manufacturer Attending
-
Hire_or_Retail:Retail
-
Serial:wb5651/002
-
Manufacturer:Willerby
-
Model:Rio Gold
-
ID Number:348486
-
Status Colour:
Complete
-
Stock_Number:27264
-
Park_Company:Not defined
-
SLA Status:
Description
This was reported via phone by Wendy Pollard
Activity
| Field | Original Value | New Value |
|---|---|---|
| Project | Swift [ 10018 ] | Willerby [ 10015 ] |
| Key |
|
|
| Issue Type | Oven (2 Weeks) [ 5 ] | Ext Doors & Windows (4 weeks) [ 4 ] |
| Description | I have attached a long list of faults that Mrs Smith has report with ref to the oven/grill | This was reported via phone by Wendy Pollard |
| Manufacturer | Willerby | |
| Due Date | 03/Sep/13 | 14/Oct/13 |
| ID Number | SBH003472 | |
| Plot | Mr and Mrs Smith | |
| Serial | 13754h | wb5651/002 |
| Size | 35x12 |
Submit this into Willerby today , screen shot attached.
Show
Lorraine Pryor (Inactive)
added a comment - Submit this into Willerby today , screen shot attached.
| Attachment | screenshot-1.jpg [ 48592 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | screenshot-2.jpg [ 48594 ] |
| Attachment | screenshot-3.jpg [ 48595 ] |
| Stock_Number | 29123 | 27264 |
| Model | moselle | Rio Gold |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| ID Number | 348486 |
Willerby Status: In progress (due 30/9)
Show
Adrienne Barwell (Inactive)
added a comment - Willerby Status: In progress (due 30/9)
| Attachment | screenshot-4.jpg [ 49264 ] |
| Attachment | screenshot-5.jpg [ 49531 ] |
| Attachment | screenshot-6.jpg [ 49532 ] |
| Attachment | screenshot-7.jpg [ 49535 ] |
Wendy as seagull has send me an e-mail chasing these up along with vans purchased from southern countries.. I have check the two van purchased from us and they are still sitting on open.
So we are still waiting for Willerby to responded to us, I have forward from Wendy to Willerby today.
So we are still waiting for Willerby to responded to us, I have forward from Wendy to Willerby today.
Show
Lorraine Pryor (Inactive)
added a comment - Wendy as seagull has send me an e-mail chasing these up along with vans purchased from southern countries.. I have check the two van purchased from us and they are still sitting on open.
So we are still waiting for Willerby to responded to us, I have forward from Wendy to Willerby today.
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Attachment | screenshot-8.jpg [ 50116 ] |
This is showing as due 4/11/13 on the Willerby system
Show
Adrienne Barwell (Inactive)
added a comment - This is showing as due 4/11/13 on the Willerby system
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
Willerby advise this is complete
Show
Adrienne Barwell (Inactive)
added a comment - Willerby advise this is complete
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 06/Nov/13 |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Attachment | screenshot-9.jpg [ 50874 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 82659 ] | Manufacturers ver 2.0 [ 99021 ] |
| Workflow | Manufacturers ver 2.0 [ 99021 ] | Manufacturers ver 2.1 [ 135329 ] |
| Workflow | Manufacturers ver 2.1 [ 135329 ] | Manufacturers ver 2.2 [ 152547 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
21m 9s | 1 | Lorraine Pryor (Inactive) | 16/Sep/13 2:14 PM | |||||
|
16d 55m | 1 | Adrienne Barwell (Inactive) | 02/Oct/13 3:10 PM | |||||
|
22d 22h 16m | 1 | Adrienne Barwell (Inactive) | 25/Oct/13 1:27 PM | |||||
|
17d 2h 4m | 1 | Adrienne Barwell (Inactive) | 11/Nov/13 2:31 PM | |||||
|
1s | 1 | Adrienne Barwell (Inactive) | 11/Nov/13 2:31 PM | |||||
|
10s | 1 | Adrienne Barwell (Inactive) | 11/Nov/13 2:32 PM | |||||
|
2s | 1 | Adrienne Barwell (Inactive) | 11/Nov/13 2:32 PM | |||||
|
17s | 1 | Adrienne Barwell (Inactive) | 11/Nov/13 2:32 PM |
She has 6 vans from Willerby and it happened to all of them, she has report the other 4 to southern countries, and wants surf bay to report the other two vans.
Both vans are out of warranty now.