Details
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Type:
Plumbing (3 weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Customer Code:ladr01
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Park:Ladram Bay Holiday Centre
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Postcode:EX9 7BX
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Responsibility:Manufacturer Attending
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Plot:Mr David Parker 077256 29067
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Hire_or_Retail:Retail
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Serial:wb5683/006
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Manufacturer:Willerby
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Model:Salisbury
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ID Number:349871 351933
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Status Colour:
Complete
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Park_Company:Not defined
Activity
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Adrienne Barwell (Inactive)
added a comment -
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Mr Parker advised that he thinks that Willerby had provided him with a three year warranty on his holiday home and therefore he wanted his mixer tap replaced by them, I advised that I would call Willerby and check.
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Adrienne Barwell (Inactive)
added a comment - Mr Parker advised that he thinks that Willerby had provided him with a three year warranty on his holiday home and therefore he wanted his mixer tap replaced by them, I advised that I would call Willerby and check.
I spoke to someone at Willerby and supplied the serial number, they advised that the van had a one year full warranty, followed by a two year parts warranty, which expired on 25/2/12 followed by a two year structural warranty will is valid until 24/4/14
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Adrienne Barwell (Inactive)
added a comment - I spoke to someone at Willerby and supplied the serial number, they advised that the van had a one year full warranty, followed by a two year parts warranty, which expired on 25/2/12 followed by a two year structural warranty will is valid until 24/4/14
I have updated Mr Parker he did not request any further assistance so I will close this issue
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Adrienne Barwell (Inactive)
added a comment - I have updated Mr Parker he did not request any further assistance so I will close this issue
| Field | Original Value | New Value |
|---|---|---|
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Mr David Parker says he has found a willerby brochure stating that there is a three year warranty scheme for 2011 units and that he therefore wants his thermostatic mixer covered under warranty. He has phoned Willerby who have advised that they will not speak to him and he needs to go back to the dealer.
I have again explained what Willerby had explained about his warranty but he is not going to let this drop and he says that it says about it in the brochure so he wants the mixer tap covered under warranty.
I have said that I will write to the customer care manager and ask her to double check, I will then get back to him with an update.
I have again explained what Willerby had explained about his warranty but he is not going to let this drop and he says that it says about it in the brochure so he wants the mixer tap covered under warranty.
I have said that I will write to the customer care manager and ask her to double check, I will then get back to him with an update.
Show
Adrienne Barwell (Inactive)
added a comment - Mr David Parker says he has found a willerby brochure stating that there is a three year warranty scheme for 2011 units and that he therefore wants his thermostatic mixer covered under warranty. He has phoned Willerby who have advised that they will not speak to him and he needs to go back to the dealer.
I have again explained what Willerby had explained about his warranty but he is not going to let this drop and he says that it says about it in the brochure so he wants the mixer tap covered under warranty.
I have said that I will write to the customer care manager and ask her to double check, I will then get back to him with an update.
Spoke to a senior advisor who advised that they had made an error and that he does have a parts warranty on his holiday home and that I can submit the claim in the normal way. Taps are covered
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Adrienne Barwell (Inactive)
added a comment - Spoke to a senior advisor who advised that they had made an error and that he does have a parts warranty on his holiday home and that I can submit the claim in the normal way. Taps are covered
Left a message for Mr Parker advising that they are now advising that he has got a three years part warranty and that taps are covered, I have now submit a claim which they will process
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Adrienne Barwell (Inactive)
added a comment - Left a message for Mr Parker advising that they are now advising that he has got a three years part warranty and that taps are covered, I have now submit a claim which they will process
| Attachment | screenshot-1.jpg [ 49132 ] |
I have submitted this to Willerby asking them to send the part direct to the site. Awaiting response
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Adrienne Barwell (Inactive)
added a comment - I have submitted this to Willerby asking them to send the part direct to the site. Awaiting response
| Manufacturer | Willerby | |
| ID Number | 349554 | |
| Hire_or_Retail | Retail [ 10251 ] |
| Attachment | screenshot-2.jpg [ 49206 ] |
| Attachment | screenshot-3.jpg [ 49261 ] |
Willerby status : in progress
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Adrienne Barwell (Inactive)
added a comment - Willerby status : in progress
Willerby have now advised that this is rejected - I have phoned Katie who says that the taps are not covered by the three year warranty. I have explained to Katie that I spoke to Claire Dibb who advised that it is covered, and I have explained this to my customer who will now been extremely unhappy if it is not covered.
Katie Lang has advised that I must be through another claim on the system with this information and she will then speak with Claire on Monday (Claire is away from the office at present)
Katie Lang has advised that I must be through another claim on the system with this information and she will then speak with Claire on Monday (Claire is away from the office at present)
Show
Adrienne Barwell (Inactive)
added a comment - Willerby have now advised that this is rejected - I have phoned Katie who says that the taps are not covered by the three year warranty. I have explained to Katie that I spoke to Claire Dibb who advised that it is covered, and I have explained this to my customer who will now been extremely unhappy if it is not covered.
Katie Lang has advised that I must be through another claim on the system with this information and she will then speak with Claire on Monday (Claire is away from the office at present)
| Attachment | screenshot-4.jpg [ 49418 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Attachment | screenshot-5.jpg [ 49419 ] |
| Park | Ladrram Bay Holiday Centre | Ladram Bay Holiday Centre |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| ID Number | 349554 | 349871 |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
Katie from Willerby called to say that she will get the Part on order today, and I have asked her to send this directly to the park.
Show
Lorraine Pryor (Inactive)
added a comment - Katie from Willerby called to say that she will get the Part on order today, and I have asked her to send this directly to the park.
Mr Parker has advised that the wrong bit has arrived with the site, they have received to backing plates however, they require the backing plate and the thermostatic mixer tap. I have advised that I will contact Willerby and find out what is going on.
Show
Adrienne Barwell (Inactive)
added a comment - Mr Parker has advised that the wrong bit has arrived with the site, they have received to backing plates however, they require the backing plate and the thermostatic mixer tap. I have advised that I will contact Willerby and find out what is going on.
I have rung Willerby they have advised that they will get Katie to give me a call back about this today
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Adrienne Barwell (Inactive)
added a comment - I have rung Willerby they have advised that they will get Katie to give me a call back about this today
No response from Katie, will contact them again
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Adrienne Barwell (Inactive)
added a comment - No response from Katie, will contact them again
| Attachment | screenshot-6.jpg [ 50336 ] |
Katie has left so I have submitted a new claim for this issue. I have asked for the parts to be sent here (the customer has closed his van for the winter) I will then forward the part to
No 20 Hodder Avenue
Shure, Littleborrow, OL15 8EU
No 20 Hodder Avenue
Shure, Littleborrow, OL15 8EU
Show
Adrienne Barwell (Inactive)
added a comment - Katie has left so I have submitted a new claim for this issue. I have asked for the parts to be sent here (the customer has closed his van for the winter) I will then forward the part to
No 20 Hodder Avenue
Shure, Littleborrow, OL15 8EU
| ID Number | 349871 | 349871 351933 |
| Attachment | screenshot-7.jpg [ 50363 ] |
Willerby have advised this is in the post, left Willerby on Friday so should be with us in a couple of days
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Adrienne Barwell (Inactive)
added a comment - Willerby have advised this is in the post, left Willerby on Friday so should be with us in a couple of days
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
Sent by FedEx 14th November 10.48
Show
Adrienne Barwell (Inactive)
added a comment - Sent by FedEx 14th November 10.48
| Status | Parts Recieved [ 10003 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 83254 ] | Manufacturers ver 2.0 [ 99022 ] |
| Workflow | Manufacturers ver 2.0 [ 99022 ] | Manufacturers ver 2.1 [ 135330 ] |
| Workflow | Manufacturers ver 2.1 [ 135330 ] | Manufacturers ver 2.2 [ 152548 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
15m 41s | 1 | Adrienne Barwell (Inactive) | 26/Sep/13 10:40 AM | |||||
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8d 2h 58m | 1 | Adrienne Barwell (Inactive) | 04/Oct/13 1:39 PM | |||||
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5s | 1 | Adrienne Barwell (Inactive) | 04/Oct/13 1:39 PM | |||||
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3s | 1 | Adrienne Barwell (Inactive) | 04/Oct/13 1:39 PM | |||||
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4s | 1 | Adrienne Barwell (Inactive) | 04/Oct/13 1:39 PM | |||||
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1h 38m | 2 | Adrienne Barwell (Inactive) | 04/Oct/13 3:17 PM | |||||
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3d 18h 12m | 1 | Lorraine Pryor (Inactive) | 08/Oct/13 9:29 AM | |||||
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37d 1h 1m | 1 | Adrienne Barwell (Inactive) | 14/Nov/13 9:30 AM | |||||
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1h 14m | 1 | Adrienne Barwell (Inactive) | 14/Nov/13 10:45 AM | |||||
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3s | 1 | Adrienne Barwell (Inactive) | 14/Nov/13 10:45 AM |
