Details
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Type:
Plumbing (3 weeks)
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Status: Complete
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Priority:
Over 8 Weeks
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Resolution: Completed
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Labels:None
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Customer Code:ladr01
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Park:Ladram Bay Holiday Centre
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Postcode:EX9 7BX
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Responsibility:Manufacturer Attending
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Plot:Mr David Parker 077256 29067
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Hire_or_Retail:Retail
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Serial:wb5683/006
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Manufacturer:Willerby
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Model:Salisbury
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ID Number:349729
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Status Colour:
Complete
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Park_Company:Not defined
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SLA Status:
Activity
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Adrienne Barwell (Inactive)
added a comment -
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Mr Parker would like this reported, we are not sure whether it is covered but we will put it through and see what happens. Mr Parker would also like to know what is covered under the three year warranty parts scheme
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Adrienne Barwell (Inactive)
added a comment - Mr Parker would like this reported, we are not sure whether it is covered but we will put it through and see what happens. Mr Parker would also like to know what is covered under the three year warranty parts scheme
| Field | Original Value | New Value |
|---|---|---|
| Due Date | 24/Oct/13 | 20/Nov/13 |
| Attachment | screenshot-1.jpg [ 49258 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | screenshot-2.jpg [ 49259 ] |
submitted to Willerby
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Adrienne Barwell (Inactive)
added a comment - submitted to Willerby
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| ID Number | 349554 | 349729 |
| Attachment | screenshot-3.jpg [ 49269 ] |
| Park | Ladrram Bay Holiday Centre | Ladram Bay Holiday Centre |
This is showing on the willerby outstanding list as in progress. I have chased Willerby for an update and have been told that they will get Katie to give me a call back
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Adrienne Barwell (Inactive)
added a comment - This is showing on the willerby outstanding list as in progress. I have chased Willerby for an update and have been told that they will get Katie to give me a call back
| Attachment | screenshot-4.jpg [ 50338 ] |
This is showing on the Willerby outstanding list as in progress with a date of 4/11/13 I will e-mail our new contact Rebekah Daddy to find out more information
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Adrienne Barwell (Inactive)
added a comment - - edited This is showing on the Willerby outstanding list as in progress with a date of 4/11/13 I will e-mail our new contact Rebekah Daddy to find out more information
| Attachment | screenshot-5.jpg [ 50339 ] |
E-mailed Rebekah for an update - awaiting a response
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Adrienne Barwell (Inactive)
added a comment - E-mailed Rebekah for an update - awaiting a response
emailed Julie at belfield
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Claire Folland
added a comment - emailed Julie at belfield
Julie has emailed back to advise the engineer attended on the 5-11-13, needs to return with additional parts week comm 25-11-13
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Claire Folland
added a comment - Julie has emailed back to advise the engineer attended on the 5-11-13, needs to return with additional parts week comm 25-11-13
| Attachment | screenshot-6.jpg [ 51038 ] |
tried to call customer no answer
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Claire Folland
added a comment - tried to call customer no answer
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Parts in | 14/Nov/13 2:15 PM |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 25/Nov/13 |
| Priority | Normal [ 21 ] | Over 6 Weeks [ 27 ] |
| Workflow | Surfbay [ 83376 ] | Manufacturers ver 2.0 [ 99017 ] |
Claire has phoned Mr Parker today and explained that they should be at his van this week to complete this work
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Adrienne Barwell (Inactive)
added a comment - Claire has phoned Mr Parker today and explained that they should be at his van this week to complete this work
| Priority | Over 6 Weeks [ 27 ] | Over 8 Weeks [ 25 ] |
emailed Belfield to see if the engineer managed to complete this last week as i need to update the customer
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Claire Folland
added a comment - emailed Belfield to see if the engineer managed to complete this last week as i need to update the customer
| Attachment | screenshot-7.jpg [ 51910 ] |
complete by Belfield 26-11-13, called Mr Parker to advise
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Claire Folland
added a comment - complete by Belfield 26-11-13, called Mr Parker to advise
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Manufacturers ver 2.0 [ 99017 ] | Manufacturers ver 2.1 [ 135328 ] |
| Workflow | Manufacturers ver 2.1 [ 135328 ] | Manufacturers ver 2.2 [ 152546 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
17m 50s | 1 | Adrienne Barwell (Inactive) | 02/Oct/13 3:03 PM | |||||
|
19m 42s | 1 | Adrienne Barwell (Inactive) | 02/Oct/13 3:23 PM | |||||
|
42d 23h 52m | 1 | Claire Folland | 14/Nov/13 2:15 PM | |||||
|
8s | 1 | Claire Folland | 14/Nov/13 2:15 PM | |||||
|
4s | 1 | Claire Folland | 14/Nov/13 2:15 PM | |||||
|
6s | 1 | Claire Folland | 14/Nov/13 2:15 PM | |||||
|
17d 23h 21m | 1 | Claire Folland | 02/Dec/13 1:36 PM | |||||
|
3s | 1 | Claire Folland | 02/Dec/13 1:36 PM |
