Willerby
  1. Willerby
  2. WILL-3153

large sofa, the arm nearest the front has collapsed (this van has a three year parts warranty with Willerby)

    Details

    • Type: Plumbing (3 weeks)  Plumbing (3 weeks)
    • Status: Complete
    • Priority: Over 8 Weeks Over 8 Weeks
    • Resolution: Completed
    • Labels:
      None
    • Customer Code:
      ladr01
    • Park:
      Ladram Bay Holiday Centre
    • Postcode:
      EX9 7BX
    • Responsibility:
      Manufacturer Attending
    • Plot:
      Mr David Parker 077256 29067
    • Hire_or_Retail:
      Retail
    • Serial:
      wb5683/006
    • Manufacturer:
      Willerby
    • Model:
      Salisbury
    • ID Number:
      349729
    • Status Colour:
      Complete Complete
    • Park_Company:
       Not defined
    • SLA Status:
    1. screenshot-1.jpg
      221 kB
    2. screenshot-2.jpg
      183 kB
    3. screenshot-3.jpg
      217 kB
    4. screenshot-4.jpg
      223 kB
    5. screenshot-5.jpg
      289 kB
    6. screenshot-6.jpg
      215 kB
    7. screenshot-7.jpg
      258 kB

      Activity

      Adrienne Barwell (Inactive) created issue -
      Hide
      Adrienne Barwell (Inactive) added a comment -
      Mr Parker would like this reported, we are not sure whether it is covered but we will put it through and see what happens. Mr Parker would also like to know what is covered under the three year warranty parts scheme
      Show
      Adrienne Barwell (Inactive) added a comment - Mr Parker would like this reported, we are not sure whether it is covered but we will put it through and see what happens. Mr Parker would also like to know what is covered under the three year warranty parts scheme
      Adrienne Barwell (Inactive) made changes -
      Field Original Value New Value
      Due Date 24/Oct/13 20/Nov/13
      Adrienne Barwell (Inactive) made changes -
      Attachment screenshot-1.jpg [ 49258 ]
      Adrienne Barwell (Inactive) made changes -
      Status Open [ 1 ] Submitted [ 10001 ]
      Adrienne Barwell (Inactive) made changes -
      Attachment screenshot-2.jpg [ 49259 ]
      Hide
      Adrienne Barwell (Inactive) added a comment -
      submitted to Willerby
      Show
      Adrienne Barwell (Inactive) added a comment - submitted to Willerby
      Adrienne Barwell (Inactive) made changes -
      Status Submitted [ 10001 ] Acknowledged [ 10005 ]
      ID Number 349554 349729
      Adrienne Barwell (Inactive) made changes -
      Attachment screenshot-3.jpg [ 49269 ]
      Adrienne Barwell (Inactive) made changes -
      Park Ladrram Bay Holiday Centre Ladram Bay Holiday Centre
      Hide
      Adrienne Barwell (Inactive) added a comment -
      This is showing on the willerby outstanding list as in progress. I have chased Willerby for an update and have been told that they will get Katie to give me a call back
      Show
      Adrienne Barwell (Inactive) added a comment - This is showing on the willerby outstanding list as in progress. I have chased Willerby for an update and have been told that they will get Katie to give me a call back
      Adrienne Barwell (Inactive) made changes -
      Attachment screenshot-4.jpg [ 50338 ]
      Hide
      Adrienne Barwell (Inactive) added a comment - - edited
      This is showing on the Willerby outstanding list as in progress with a date of 4/11/13 I will e-mail our new contact Rebekah Daddy to find out more information
      Show
      Adrienne Barwell (Inactive) added a comment - - edited This is showing on the Willerby outstanding list as in progress with a date of 4/11/13 I will e-mail our new contact Rebekah Daddy to find out more information
      Adrienne Barwell (Inactive) made changes -
      Attachment screenshot-5.jpg [ 50339 ]
      Hide
      Adrienne Barwell (Inactive) added a comment -
      E-mailed Rebekah for an update - awaiting a response
      Show
      Adrienne Barwell (Inactive) added a comment - E-mailed Rebekah for an update - awaiting a response
      Hide
      Claire Folland added a comment -
      emailed Julie at belfield
      Show
      Claire Folland added a comment - emailed Julie at belfield
      Hide
      Claire Folland added a comment -
      Julie has emailed back to advise the engineer attended on the 5-11-13, needs to return with additional parts week comm 25-11-13
      Show
      Claire Folland added a comment - Julie has emailed back to advise the engineer attended on the 5-11-13, needs to return with additional parts week comm 25-11-13
      Claire Folland made changes -
      Attachment screenshot-6.jpg [ 51038 ]
      Hide
      Claire Folland added a comment -
      tried to call customer no answer
      Show
      Claire Folland added a comment - tried to call customer no answer
      Claire Folland made changes -
      Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
      Claire Folland made changes -
      Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
      Parts in 14/Nov/13 2:15 PM
      Claire Folland made changes -
      Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
      Claire Folland made changes -
      Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
      Work Scheduled 25/Nov/13
      Adrienne Barwell (Inactive) made changes -
      Priority Normal [ 21 ] Over 6 Weeks [ 27 ]
      Mark Lock (Inactive) made changes -
      Workflow Surfbay [ 83376 ] Manufacturers ver 2.0 [ 99017 ]
      Hide
      Adrienne Barwell (Inactive) added a comment -
      Claire has phoned Mr Parker today and explained that they should be at his van this week to complete this work
      Show
      Adrienne Barwell (Inactive) added a comment - Claire has phoned Mr Parker today and explained that they should be at his van this week to complete this work
      Adrienne Barwell (Inactive) made changes -
      Priority Over 6 Weeks [ 27 ] Over 8 Weeks [ 25 ]
      Hide
      Claire Folland added a comment -
      emailed Belfield to see if the engineer managed to complete this last week as i need to update the customer
      Show
      Claire Folland added a comment - emailed Belfield to see if the engineer managed to complete this last week as i need to update the customer
      Claire Folland made changes -
      Attachment screenshot-7.jpg [ 51910 ]
      Hide
      Claire Folland added a comment -
      complete by Belfield 26-11-13, called Mr Parker to advise
      Show
      Claire Folland added a comment - complete by Belfield 26-11-13, called Mr Parker to advise
      Claire Folland made changes -
      Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
      Resolution Completed [ 1 ]
      Claire Folland made changes -
      Status Resolved [ 5 ] Complete [ 6 ]
      Adrienne Barwell (Inactive) made changes -
      Workflow Manufacturers ver 2.0 [ 99017 ] Manufacturers ver 2.1 [ 135328 ]
      Adrienne Barwell (Inactive) made changes -
      Workflow Manufacturers ver 2.1 [ 135328 ] Manufacturers ver 2.2 [ 152546 ]
      Transition Time In Source Status Execution Times Last Executer Last Execution Date
      Open Open Submitted Submitted
      17m 50s 1 Adrienne Barwell (Inactive) 02/Oct/13 3:03 PM
      Submitted Submitted Acknowledged Acknowledged
      19m 42s 1 Adrienne Barwell (Inactive) 02/Oct/13 3:23 PM
      Acknowledged Acknowledged Parts ordered Parts ordered
      42d 23h 52m 1 Claire Folland 14/Nov/13 2:15 PM
      Parts ordered Parts ordered Parts Recieved Parts Recieved
      8s 1 Claire Folland 14/Nov/13 2:15 PM
      Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
      4s 1 Claire Folland 14/Nov/13 2:15 PM
      Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
      6s 1 Claire Folland 14/Nov/13 2:15 PM
      Engineer Scheduled Engineer Scheduled Resolved Resolved
      17d 23h 21m 1 Claire Folland 02/Dec/13 1:36 PM
      Resolved Resolved Complete Complete
      3s 1 Claire Folland 02/Dec/13 1:36 PM

        People

        • Watchers:
          1 Start watching this issue

          Dates

          • Due:
            Created:
            Updated:
            Resolved:
            Work Scheduled: