Willerby
  1. Willerby
  2. WILL-3155

Thermostatic mixer tap red button has packed up - site think this might be covered by the three year parts warranty

        Details

        • Type: Plumbing (3 weeks) Plumbing (3 weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Customer Code:
          BERR01
        • Park:
          Berry Barton
        • Postcode:
          ..
        • Responsibility:
          Manufacturer Attending
        • Hire_or_Retail:
          Retail
        • Serial:
          WB4836/004
        • Model:
          Rio
        • Size:
          35x12x2
        • Status Colour:
          Complete Complete
        • Stock_Number:
          26245
        • Park_Company:
           Not defined

          Activity

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          Adrienne Barwell (Inactive) created issue -
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          Adrienne Barwell (Inactive) added a comment -
          Mark from Berry Barton thinks that this unit might have a 3 year parts warranty, I have advised that I will contact Willerby and find out.

          I have spoken to Katie and she thinks that the warranty has expired, I have asked her to speak to Claire Dibb to double check, because last time the system was wrong. Katie will call me back with an answer
          Show
          Adrienne Barwell (Inactive) added a comment - Mark from Berry Barton thinks that this unit might have a 3 year parts warranty, I have advised that I will contact Willerby and find out. I have spoken to Katie and she thinks that the warranty has expired, I have asked her to speak to Claire Dibb to double check, because last time the system was wrong. Katie will call me back with an answer
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          Adrienne Barwell (Inactive) added a comment -
          Mark 01297680208
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          Adrienne Barwell (Inactive) added a comment - Mark 01297680208
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          Adrienne Barwell (Inactive) added a comment -
          no response from Willerby will chase again
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          Adrienne Barwell (Inactive) added a comment - no response from Willerby will chase again
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          Adrienne Barwell (Inactive) added a comment -
          Willerby have said this unit does not have a three year warranty
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          Adrienne Barwell (Inactive) added a comment - Willerby have said this unit does not have a three year warranty
          Adrienne Barwell (Inactive) made changes -
          Field Original Value New Value
          Status Open [ 1 ] Submitted [ 10001 ]
          Adrienne Barwell (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Adrienne Barwell (Inactive) made changes -
          Status Acknowledged [ 10005 ] Rejected [ 10002 ]
          Adrienne Barwell (Inactive) made changes -
          Status Rejected [ 10002 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Adrienne Barwell (Inactive) made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Mark Lock (Inactive) made changes -
          Workflow Surfbay [ 83664 ] Manufacturers ver 2.0 [ 99019 ]
          Adrienne Barwell (Inactive) made changes -
          Workflow Manufacturers ver 2.0 [ 99019 ] Manufacturers ver 2.1 [ 135327 ]
          Adrienne Barwell (Inactive) made changes -
          Workflow Manufacturers ver 2.1 [ 135327 ] Manufacturers ver 2.2 [ 152545 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		42d 9m 1 Adrienne Barwell (Inactive) 19/Nov/13 1:51 PM
          Submitted Submitted Acknowledged Acknowledged
          		4s 1 Adrienne Barwell (Inactive) 19/Nov/13 1:51 PM
          Acknowledged Acknowledged Rejected Rejected
          		2s 1 Adrienne Barwell (Inactive) 19/Nov/13 1:51 PM
          Rejected Rejected Resolved Resolved
          		3s 1 Adrienne Barwell (Inactive) 19/Nov/13 1:51 PM
          Resolved Resolved Complete Complete
          		3s 1 Adrienne Barwell (Inactive) 19/Nov/13 1:51 PM

            People

            • Assignee:
              Adrienne Barwell (Inactive)
              Reporter:
              Adrienne Barwell (Inactive)
              Participants:
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              Dates

              • Due:
                Created:
                Updated:
                Resolved: