Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Undecided
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Serial:Wb4508/006
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Model:Herald Gold
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Size:35x10
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ID Number:382368
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Status Colour:
Complete
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Stock_Number:26077
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Times Scheduled:0
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Park_Company:DO NOT USE - SILV02
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Park_Postcode:TR12 7LZ
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Park_Contact:clive pullinger
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Park_Phone:1326290631
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Park_Email:stay@silversandsholidaypark.co.uk
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Park_Code:SILV02
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Park_Key_Account:no
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SLA Status:
-
SLA: Open Jobs Overdue Status:
Activity
Hide
Claire Folland
added a comment -
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Matt needs an urgent quote for silver sands, the park need the handles replacing but they have realised you need to de-glaze the window, spoke to Nick at the park, advised this would be a 2 man job, he has bought different handles from Arleigh which he thinks he will fit, advised i would get a quote to him as soon as i can
Show
Claire Folland
added a comment - Matt needs an urgent quote for silver sands, the park need the handles replacing but they have realised you need to de-glaze the window, spoke to Nick at the park, advised this would be a 2 man job, he has bought different handles from Arleigh which he thinks he will fit, advised i would get a quote to him as soon as i can
| Field | Original Value | New Value |
|---|---|---|
| Park_Address2 | Ruan Minor | |
| Park_Contact | clive pullinger | |
| Park_Postcode | TR12 7LZ | |
| Park_Phone | 1326290631 | |
| Park_Code | SILV02 | |
| Park_City | Helston | |
| Park_Address | Gwendreath, Kennack Sands |
spoke to Nick advised for us to attend it would cost £849.14, this is due to it being a 2 man job plus travel time, he thinks Willerby should replace these as it is not a very good design, advised i would speak to Willerby and see what they say, also suggested a local glazier should be able to help with this
Show
Claire Folland
added a comment - spoke to Nick advised for us to attend it would cost £849.14, this is due to it being a 2 man job plus travel time, he thinks Willerby should replace these as it is not a very good design, advised i would speak to Willerby and see what they say, also suggested a local glazier should be able to help with this
Have emailed Celia at Willerby as the park is not recognised on the online system.
Show
Claire Folland
added a comment - Have emailed Celia at Willerby as the park is not recognised on the online system.
Celia has emailed me asking for the park address, as soon as she has added this she will let me know so i can submit the claim
Show
Claire Folland
added a comment - Celia has emailed me asking for the park address, as soon as she has added this she will let me know so i can submit the claim
submitted this on the willerby online system
Show
Claire Folland
added a comment - submitted this on the willerby online system
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | 5.2.15.jpg [ 83212 ] |
| ID Number | 382368 |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
checked the willerby system, they have rejected the claim as the van is out of warranty, put in an appeal as the park will not be happy with this
Show
Claire Folland
added a comment - checked the willerby system, they have rejected the claim as the van is out of warranty, put in an appeal as the park will not be happy with this
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Attachment | 10.2.15.jpg [ 83481 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
Willerby have rejected the claim as there are no previous reports regarding the design of the window and the van is too far out of warranty
Show
Claire Folland
added a comment - Willerby have rejected the claim as there are no previous reports regarding the design of the window and the van is too far out of warranty
tried to call Nick, no answer
Show
Claire Folland
added a comment - tried to call Nick, no answer
can not get hold of Nick at the park
Show
Claire Folland
added a comment - can not get hold of Nick at the park
can not get hold of the park to let him know willerbys response, he has not tried to contact us, will move it to resolved
Show
Claire Folland
added a comment - can not get hold of the park to let him know willerbys response, he has not tried to contact us, will move it to resolved
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
made changes -
| Park_Email |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Contact | Nick & Kell Whittle | clive pullinger |
made changes -
| Park_Key_Account | no | No |
made changes -
| Park_Contact |
made changes -
| Park_Contact | clive pullinger | |
| Park_Key_Account | no | No |
made changes -
| Park_Key_Account | No | no |
made changes -
| Park_Key_Account | no | No |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
7d 23h 34m | 1 | Claire Folland | 05/Feb/15 9:33 AM | |||||
|
2s | 1 | Claire Folland | 06/Feb/15 2:56 PM | |||||
|
3d 22h 34m | 1 | Claire Folland | 10/Feb/15 1:30 PM | |||||
|
1h 44m | 2 | Claire Folland | 10/Feb/15 1:30 PM | |||||
|
1d 3h 38m | 2 | Claire Folland | 10/Feb/15 1:30 PM | |||||
|
63d 20h 55m | 2 | Claire Folland | 15/Apr/15 11:26 AM | |||||
|
229d 22h 22m | 1 | Adrienne Barwell (Inactive) | 01/Dec/15 8:48 AM |
