Details
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Type:
Lounge Furniture (8 Weeks)
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Status: Complete
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Priority:
Manager escalations
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:Cream 5
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Hire_or_Retail:Retail
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Serial:WB7757/009
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Manufacturer:Willerby
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Model:Lyndhurst
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Year:2015
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Status Colour:
Complete
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Stock_Number:30866
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Times Scheduled:2
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Park_Company:River Valley Country Park
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Park_Postcode:TR20 9ER
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Park_Phone:01736 763398
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Park_Email:rivervalley@surfbay.co.uk
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Park_Code:RIVE02
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Additional Contact Details:
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Park_Key_Account:No
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Wallboards/Ceiling Boards (8 Weeks) [ 6 ] | Lounge Furniture (8 Weeks) [ 33 ] |
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Adrienne Barwell (Inactive)
added a comment -
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Southern counties have confirmed that this was picked up on pdi, they are waiting for parts and will then attend and rectify
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Adrienne Barwell (Inactive)
added a comment - Southern counties have confirmed that this was picked up on pdi, they are waiting for parts and will then attend and rectify
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
parts on order
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Adrienne Barwell (Inactive)
added a comment - parts on order
Chased Louise at Southern Counties to see when they will be attending
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Adrienne Barwell (Inactive)
added a comment - Chased Louise at Southern Counties to see when they will be attending
| Attachment | screenshot-3.jpg [ 93969 ] |
Kath at River Valley called chasing for update on outstanding issues on this van. Van purchased from Southern Counties (but on one of our sites) advised we will chase again on her behalf. Called Louise at Southern Counties she advised they are waiting on parts still but will chase and update Kath at River Valley with outcome.
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Karen Watson (Inactive)
added a comment - Kath at River Valley called chasing for update on outstanding issues on this van. Van purchased from Southern Counties (but on one of our sites) advised we will chase again on her behalf. Called Louise at Southern Counties she advised they are waiting on parts still but will chase and update Kath at River Valley with outcome.
Chased Southern Counties for an update
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Adrienne Barwell (Inactive)
added a comment - Chased Southern Counties for an update
| Attachment | screenshot-4.jpg [ 94795 ] |
Chased Southern Counties for an update and await their response
Show
Adrienne Barwell (Inactive)
added a comment - Chased Southern Counties for an update and await their response
| Attachment | screenshot-5.jpg [ 95955 ] |
Louise is out of the office until 10th
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Adrienne Barwell (Inactive)
added a comment - Louise is out of the office until 10th
I have spoken to Cath and she has confirmed that there has still not be any visit from Southern Counties
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Adrienne Barwell (Inactive)
added a comment - I have spoken to Cath and she has confirmed that there has still not be any visit from Southern Counties
| Attachment | screenshot-6.jpg [ 95981 ] |
Cath has asked that I keep the customer informed with the progress of the repairs on this unit,
Mrs Haywood
grannycate@yahoo.co.uk
Mrs Haywood
grannycate@yahoo.co.uk
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Adrienne Barwell (Inactive)
added a comment - Cath has asked that I keep the customer informed with the progress of the repairs on this unit,
Mrs Haywood
grannycate@yahoo.co.uk
| Additional Contact Details |
Mrs Haywood
grannycate@yahoo.co.uk |
| Attachment | screenshot-7.jpg [ 96166 ] |
I have still not received an update from Southern Counties, (I did send another chasing e-mail on Friday to Sarah)
I have therefore e-mailed Celia at Willerby to see if she can help me out. Waiting a response.
I have therefore e-mailed Celia at Willerby to see if she can help me out. Waiting a response.
Show
Adrienne Barwell (Inactive)
added a comment - I have still not received an update from Southern Counties, (I did send another chasing e-mail on Friday to Sarah)
I have therefore e-mailed Celia at Willerby to see if she can help me out. Waiting a response.
Louise at Southern counties has advised that they are waiting for parts from Willerby, as soon as these are received they will schedule in the repairs to this unit
Show
Adrienne Barwell (Inactive)
added a comment - Louise at Southern counties has advised that they are waiting for parts from Willerby, as soon as these are received they will schedule in the repairs to this unit
| Attachment | screenshot-8.jpg [ 96764 ] |
E-mailed update to the customer
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Adrienne Barwell (Inactive)
added a comment - E-mailed update to the customer
E-mail received from the owner thanking us for progressing this issue
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Adrienne Barwell (Inactive)
added a comment - E-mail received from the owner thanking us for progressing this issue
| Attachment | screenshot-9.jpg [ 96889 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Attachment | screenshot-10.jpg [ 96943 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
Southern Counties have advised that they will be attending w/c 20/7/15 I have updated Cath at River Valley and the customer.
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Adrienne Barwell (Inactive)
added a comment - Southern Counties have advised that they will be attending w/c 20/7/15 I have updated Cath at River Valley and the customer.
| Priority | Normal [ 21 ] | Agreed Date [ 26 ] |
| Work Scheduled | 20/Jul/15 |
| Attachment | screenshot-11.jpg [ 96951 ] |
Southern turned up this morning but were unable to do the repairs as the owners daughter and family are in there. The engineer is going to speak to her directly to find out when he can come back
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Adrienne Barwell (Inactive)
added a comment - Southern turned up this morning but were unable to do the repairs as the owners daughter and family are in there. The engineer is going to speak to her directly to find out when he can come back
| Attachment | screenshot-12.jpg [ 97713 ] |
I have phoned River Valley to see whether this is complete, I have been informed by Bernadette that this is still outstanding.
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Adrienne Barwell (Inactive)
added a comment - I have phoned River Valley to see whether this is complete, I have been informed by Bernadette that this is still outstanding.
| Status | Engineer Scheduled [ 10000 ] | Parts on reorder [ 10009 ] |
| Status | Parts on reorder [ 10009 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Priority | Agreed Date [ 26 ] | Manager escalations [ 10000 ] |
I have e-mailed Southern Counties for a new schedule date and await their response
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Adrienne Barwell (Inactive)
added a comment - I have e-mailed Southern Counties for a new schedule date and await their response
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
Mrs Haywood has confirmed that this issue is complete
Show
Adrienne Barwell (Inactive)
added a comment - Mrs Haywood has confirmed that this issue is complete
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
51s | 1 | Adrienne Barwell (Inactive) | 04/Jun/15 2:19 PM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 04/Jun/15 2:19 PM | |||||
|
2s | 1 | Adrienne Barwell (Inactive) | 04/Jun/15 2:19 PM | |||||
|
38d 22h 15m | 1 | Adrienne Barwell (Inactive) | 13/Jul/15 12:34 PM | |||||
|
43d 1h 57m | 1 | Adrienne Barwell (Inactive) | 25/Aug/15 2:39 PM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 25/Aug/15 2:39 PM | |||||
|
28s | 2 | Adrienne Barwell (Inactive) | 25/Aug/15 2:39 PM | |||||
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59m 4s | 2 | Adrienne Barwell (Inactive) | 25/Aug/15 3:32 PM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 25/Aug/15 3:32 PM | |||||
|
1m 3s | 1 | Adrienne Barwell (Inactive) | 25/Aug/15 3:33 PM |
