Details

    • Type: Lounge Furniture (8 Weeks) Lounge Furniture (8 Weeks)
    • Status: Complete
    • Priority: Manager escalations Manager escalations
    • Resolution: Completed
    • Labels:
      None
    • Responsibility:
      Manufacturer Attending
    • Plot:
      Cream 5
    • Hire_or_Retail:
      Retail
    • Serial:
      WB7757/009
    • Manufacturer:
      Willerby
    • Model:
      Lyndhurst
    • Year:
      2015
    • Status Colour:
      Complete Complete
    • Stock_Number:
      30866
    • Times Scheduled:
      2
    • Park_Company:
       River Valley Country Park
    • Park_Postcode:
      TR20 9ER
    • Park_Phone:
      01736 763398
    • Park_Email:
      rivervalley@surfbay.co.uk
    • Park_Code:
      RIVE02
    • Additional Contact Details:
      Show
      Mrs Haywood grannycate@yahoo.co.uk
    • Park_Key_Account:
      No
    • SLA Status:
    1. screenshot-1.jpg
      171 kB
    2. screenshot-10.jpg
      190 kB
    3. screenshot-11.jpg
      177 kB
    4. screenshot-12.jpg
      169 kB
    5. screenshot-2.jpg
      186 kB
    6. screenshot-3.jpg
      182 kB
    7. screenshot-4.jpg
      172 kB
    8. screenshot-5.jpg
      147 kB
    9. screenshot-6.jpg
      210 kB
    10. screenshot-7.jpg
      228 kB
    11. screenshot-8.jpg
      171 kB
    12. screenshot-9.jpg
      192 kB

      Activity

      Hide
      Adrienne Barwell (Inactive) added a comment -
      Southern counties have confirmed that this was picked up on pdi, they are waiting for parts and will then attend and rectify
      Show
      Adrienne Barwell (Inactive) added a comment - Southern counties have confirmed that this was picked up on pdi, they are waiting for parts and will then attend and rectify
      Hide
      Adrienne Barwell (Inactive) added a comment -
      parts on order
      Show
      Adrienne Barwell (Inactive) added a comment - parts on order
      Hide
      Adrienne Barwell (Inactive) added a comment -
      Chased Louise at Southern Counties to see when they will be attending
      Show
      Adrienne Barwell (Inactive) added a comment - Chased Louise at Southern Counties to see when they will be attending
      Hide
      Karen Watson (Inactive) added a comment -
      Kath at River Valley called chasing for update on outstanding issues on this van. Van purchased from Southern Counties (but on one of our sites) advised we will chase again on her behalf. Called Louise at Southern Counties she advised they are waiting on parts still but will chase and update Kath at River Valley with outcome.
      Show
      Karen Watson (Inactive) added a comment - Kath at River Valley called chasing for update on outstanding issues on this van. Van purchased from Southern Counties (but on one of our sites) advised we will chase again on her behalf. Called Louise at Southern Counties she advised they are waiting on parts still but will chase and update Kath at River Valley with outcome.
      Hide
      Adrienne Barwell (Inactive) added a comment -
      Chased Southern Counties for an update
      Show
      Adrienne Barwell (Inactive) added a comment - Chased Southern Counties for an update
      Hide
      Adrienne Barwell (Inactive) added a comment -
      Chased Southern Counties for an update and await their response
      Show
      Adrienne Barwell (Inactive) added a comment - Chased Southern Counties for an update and await their response
      Hide
      Adrienne Barwell (Inactive) added a comment -
      Louise is out of the office until 10th
      Show
      Adrienne Barwell (Inactive) added a comment - Louise is out of the office until 10th
      Hide
      Adrienne Barwell (Inactive) added a comment -
      I have spoken to Cath and she has confirmed that there has still not be any visit from Southern Counties
      Show
      Adrienne Barwell (Inactive) added a comment - I have spoken to Cath and she has confirmed that there has still not be any visit from Southern Counties
      Hide
      Adrienne Barwell (Inactive) added a comment -
      Cath has asked that I keep the customer informed with the progress of the repairs on this unit,
      Mrs Haywood
      grannycate@yahoo.co.uk
      Show
      Adrienne Barwell (Inactive) added a comment - Cath has asked that I keep the customer informed with the progress of the repairs on this unit, Mrs Haywood grannycate@yahoo.co.uk
      Hide
      Adrienne Barwell (Inactive) added a comment -
      I have still not received an update from Southern Counties, (I did send another chasing e-mail on Friday to Sarah)
      I have therefore e-mailed Celia at Willerby to see if she can help me out. Waiting a response.
      Show
      Adrienne Barwell (Inactive) added a comment - I have still not received an update from Southern Counties, (I did send another chasing e-mail on Friday to Sarah) I have therefore e-mailed Celia at Willerby to see if she can help me out. Waiting a response.
      Hide
      Adrienne Barwell (Inactive) added a comment -
      Louise at Southern counties has advised that they are waiting for parts from Willerby, as soon as these are received they will schedule in the repairs to this unit
      Show
      Adrienne Barwell (Inactive) added a comment - Louise at Southern counties has advised that they are waiting for parts from Willerby, as soon as these are received they will schedule in the repairs to this unit
      Hide
      Adrienne Barwell (Inactive) added a comment -
      E-mailed update to the customer
      Show
      Adrienne Barwell (Inactive) added a comment - E-mailed update to the customer
      Hide
      Adrienne Barwell (Inactive) added a comment -
      E-mail received from the owner thanking us for progressing this issue
      Show
      Adrienne Barwell (Inactive) added a comment - E-mail received from the owner thanking us for progressing this issue
      Hide
      Adrienne Barwell (Inactive) added a comment -
      Southern Counties have advised that they will be attending w/c 20/7/15 I have updated Cath at River Valley and the customer.
      Show
      Adrienne Barwell (Inactive) added a comment - Southern Counties have advised that they will be attending w/c 20/7/15 I have updated Cath at River Valley and the customer.
      Hide
      Adrienne Barwell (Inactive) added a comment -
      Southern turned up this morning but were unable to do the repairs as the owners daughter and family are in there. The engineer is going to speak to her directly to find out when he can come back
      Show
      Adrienne Barwell (Inactive) added a comment - Southern turned up this morning but were unable to do the repairs as the owners daughter and family are in there. The engineer is going to speak to her directly to find out when he can come back
      Hide
      Adrienne Barwell (Inactive) added a comment -
      I have phoned River Valley to see whether this is complete, I have been informed by Bernadette that this is still outstanding.
      Show
      Adrienne Barwell (Inactive) added a comment - I have phoned River Valley to see whether this is complete, I have been informed by Bernadette that this is still outstanding.
      Hide
      Adrienne Barwell (Inactive) added a comment -
      I have e-mailed Southern Counties for a new schedule date and await their response
      Show
      Adrienne Barwell (Inactive) added a comment - I have e-mailed Southern Counties for a new schedule date and await their response
      Hide
      Adrienne Barwell (Inactive) added a comment -
      Mrs Haywood has confirmed that this issue is complete
      Show
      Adrienne Barwell (Inactive) added a comment - Mrs Haywood has confirmed that this issue is complete

        People

        • Watchers:
          0 Start watching this issue

          Dates

          • Due:
            Created:
            Updated:
            Resolved:
            Work Scheduled: