Details
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Type:
Dishwasher / Washing machine
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Status: Complete
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Priority:
Manager escalations
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:Cream 5
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Hire_or_Retail:Retail
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Serial:WB7757/009
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Manufacturer:Willerby
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Model:Lyndhurst
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Year:2015
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Status Colour:
Complete
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Stock_Number:30866
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Times Scheduled:2
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Park_Company:River Valley Country Park
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Park_Postcode:TR20 9ER
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Park_Phone:01736 763398
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Park_Email:rivervalley@surfbay.co.uk
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Park_Code:RIVE02
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Additional Contact Details:
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Park_Key_Account:No
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Lounge Furniture (8 Weeks) [ 33 ] | Dishwasher [ 101 ] |
| Due Date | 20/May/15 | 30/Jul/15 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
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Adrienne Barwell (Inactive)
added a comment -
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Reported to Southern Counties awaiting response.
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Adrienne Barwell (Inactive)
added a comment - Reported to Southern Counties awaiting response.
Southern Counties have requested further information regarding what they mean by the washing machine not fitted properly.
Show
Adrienne Barwell (Inactive)
added a comment - Southern Counties have requested further information regarding what they mean by the washing machine not fitted properly.
I phoned Cath and asked her if she could get some more information about they mean about it not fitting and she has advised that she is cannot get anymore info and she is not prepared to go back and ask the customer. Cath has advised that they can look for themselves when they send someone down and that they should stop stalling and get their engineer down to the unit
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Adrienne Barwell (Inactive)
added a comment - I phoned Cath and asked her if she could get some more information about they mean about it not fitting and she has advised that she is cannot get anymore info and she is not prepared to go back and ask the customer. Cath has advised that they can look for themselves when they send someone down and that they should stop stalling and get their engineer down to the unit
I have updated Southern Counties and await their response
Show
Adrienne Barwell (Inactive)
added a comment - I have updated Southern Counties and await their response
Kath at River Valley called chasing for update on outstanding issues on this van. Van purchased from Southern Counties (but on one of our sites) advised we will chase again on her behalf. Called Louise at Southern Counties she advised they are waiting on parts still but will chase and update Kath at River Valley with outcome.
Show
Karen Watson (Inactive)
added a comment - Kath at River Valley called chasing for update on outstanding issues on this van. Van purchased from Southern Counties (but on one of our sites) advised we will chase again on her behalf. Called Louise at Southern Counties she advised they are waiting on parts still but will chase and update Kath at River Valley with outcome.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Attachment | screenshot-4.jpg [ 94794 ] |
Chased Southern Counties for an update
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Adrienne Barwell (Inactive)
added a comment - Chased Southern Counties for an update
Chased Southern Counties for an update and await their response
Show
Adrienne Barwell (Inactive)
added a comment - Chased Southern Counties for an update and await their response
| Attachment | screenshot-5.jpg [ 95956 ] |
| Attachment | screenshot-6.jpg [ 95957 ] |
| Attachment | screenshot-7.jpg [ 95958 ] |
Louise is out of the office until 10th
Show
Adrienne Barwell (Inactive)
added a comment - Louise is out of the office until 10th
Louise is out of the office until 10th
Show
Adrienne Barwell (Inactive)
added a comment - Louise is out of the office until 10th
I have spoken to Cath and she has confirmed that there has still not be any visit from Southern Counties
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to Cath and she has confirmed that there has still not be any visit from Southern Counties
| Attachment | screenshot-8.jpg [ 95982 ] |
I have chased Sarah at Southern Counties and await her response
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Adrienne Barwell (Inactive)
added a comment - I have chased Sarah at Southern Counties and await her response
Cath has asked that I keep the customer informed with the progress of the repairs on this unit,
Mrs Haywood
grannycate@yahoo.co.uk
Mrs Haywood
grannycate@yahoo.co.uk
Show
Adrienne Barwell (Inactive)
added a comment - Cath has asked that I keep the customer informed with the progress of the repairs on this unit,
Mrs Haywood
grannycate@yahoo.co.uk
| Additional Contact Details |
Mrs Haywood
grannycate@yahoo.co.uk |
| Attachment | screenshot-9.jpg [ 96167 ] |
I have still not received an update from Southern Counties, (I did send another chasing e-mail on Friday to Sarah)
I have therefore e-mailed Celia at Willerby to see if she can help me out. Waiting a response.
I have therefore e-mailed Celia at Willerby to see if she can help me out. Waiting a response.
Show
Adrienne Barwell (Inactive)
added a comment - I have still not received an update from Southern Counties, (I did send another chasing e-mail on Friday to Sarah)
I have therefore e-mailed Celia at Willerby to see if she can help me out. Waiting a response.
Louise at Southern counties has advised that they are waiting for parts from Willerby, as soon as these are received they will schedule in the repairs to this unit
Show
Adrienne Barwell (Inactive)
added a comment - Louise at Southern counties has advised that they are waiting for parts from Willerby, as soon as these are received they will schedule in the repairs to this unit
| Attachment | screenshot-10.jpg [ 96767 ] |
E-mailed update to the customer
Show
Adrienne Barwell (Inactive)
added a comment - E-mailed update to the customer
Received an e-mail thanking us for progressing the claim
Show
Adrienne Barwell (Inactive)
added a comment - Received an e-mail thanking us for progressing the claim
| Attachment | screenshot-11.jpg [ 96888 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Attachment | screenshot-12.jpg [ 96944 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
Southern Counties have advised that they will be attending w/c 20/7/15 I have updated Cath at River Valley and the customer.
Show
Adrienne Barwell (Inactive)
added a comment - Southern Counties have advised that they will be attending w/c 20/7/15 I have updated Cath at River Valley and the customer.
| Priority | Normal [ 21 ] | Agreed Date [ 26 ] |
| Work Scheduled | 20/Jul/15 |
| Attachment | screenshot-13.jpg [ 96947 ] |
Southern turned up this morning but were unable to do the repairs as the owners daughter and family are in there. The engineer is going to speak to her directly to find out when he can come back
Show
Adrienne Barwell (Inactive)
added a comment - Southern turned up this morning but were unable to do the repairs as the owners daughter and family are in there. The engineer is going to speak to her directly to find out when he can come back
| Attachment | screenshot-14.jpg [ 97714 ] |
I have phoned River Valley to see whether this is complete, I have been informed by Bernadette that this is still outstanding.
Show
Adrienne Barwell (Inactive)
added a comment - I have phoned River Valley to see whether this is complete, I have been informed by Bernadette that this is still outstanding.
| Status | Engineer Scheduled [ 10000 ] | Parts on reorder [ 10009 ] |
| Status | Parts on reorder [ 10009 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Parts on reorder [ 10009 ] |
| Status | Parts on reorder [ 10009 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Priority | Agreed Date [ 26 ] | Manager escalations [ 10000 ] |
I have e-mailed Southern Counties for a new schedule date and await their response
Show
Adrienne Barwell (Inactive)
added a comment - I have e-mailed Southern Counties for a new schedule date and await their response
| Attachment | screenshot-15.jpg [ 99964 ] |
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
Mrs Haywood has confirmed that this issue is complete
Show
Adrienne Barwell (Inactive)
added a comment - Mrs Haywood has confirmed that this issue is complete
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
28s | 1 | Adrienne Barwell (Inactive) | 11/Jun/15 4:45 PM | |||||
|
10d 18h 28m | 1 | Adrienne Barwell (Inactive) | 22/Jun/15 11:13 AM | |||||
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21d 1h 21m | 1 | Adrienne Barwell (Inactive) | 13/Jul/15 12:35 PM | |||||
|
4s | 1 | Adrienne Barwell (Inactive) | 13/Jul/15 12:35 PM | |||||
|
43d 1h 58m | 1 | Adrienne Barwell (Inactive) | 25/Aug/15 2:39 PM | |||||
|
15s | 1 | Adrienne Barwell (Inactive) | 25/Aug/15 2:40 PM | |||||
|
8s | 2 | Adrienne Barwell (Inactive) | 25/Aug/15 2:40 PM | |||||
|
10s | 2 | Adrienne Barwell (Inactive) | 25/Aug/15 2:40 PM | |||||
|
56m 24s | 2 | Adrienne Barwell (Inactive) | 25/Aug/15 3:30 PM | |||||
|
57s | 1 | Adrienne Barwell (Inactive) | 25/Aug/15 3:31 PM | |||||
|
20s | 1 | Adrienne Barwell (Inactive) | 25/Aug/15 3:32 PM |
