Details
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Type:
Lounge Furniture (8 Weeks)
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Status: Complete
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Priority:
Agreed Date
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Resolution: Completed
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Labels:None
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Park:Ladram Bay
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Postcode:EX9 7BX
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Responsibility:Undecided
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Plot:E14
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Serial:Wb5683/006
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Manufacturer:Willerby
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Model:Salisbury
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Size:38x12
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ID Number:AS9803/5035
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Status Colour:
Complete
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Stock_Number:27564
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Times Scheduled:1
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Park_Company:Ladram Bay Holiday Centre
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Park_Postcode:EX9 7BX
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Park_Phone:01395 568761
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Park_Email:info@ladrambay.co.uk
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Park_Code:LADR01
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Park_Key_Account:Yes
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SLA Status:
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SLA: Open Jobs Overdue Status:
Description
Mr And Mrs Parker 01706 376246
1. |
Update Customer |  |
Complete | Claire Folland |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Toilet/Shower (8 Weeks) [ 41 ] | Lounge Furniture (8 Weeks) [ 33 ] |
Hide
Karen Watson (Inactive)
added a comment - - edited
Permalink
Mr Parker reported fault and believes still under warranty!
Show
Karen Watson (Inactive)
added a comment - - edited Mr Parker reported fault and believes still under warranty!
| Summary | CLONE - Can feel the springs in the cushions on the settee | Can feel the springs in the cushions on the settee |
Called Willerby and they confirmed parts warranty for this van expired in 2014.
Show
Karen Watson (Inactive)
added a comment - Called Willerby and they confirmed parts warranty for this van expired in 2014.
Left message on Mr Parkers phone advising Willerby advise parts warranty expired. We can provide quote for shower but not cushions - so this issue closed.
Show
Karen Watson (Inactive)
added a comment - - edited Left message on Mr Parkers phone advising Willerby advise parts warranty expired. We can provide quote for shower but not cushions - so this issue closed.
| Status | Open [ 1 ] | Awaiting Customer Info [ 10012 ] |
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
| Awaiting Customer | {"timeline":{"events":[]},"ongoingSLAData":null,"completeSLAData":[],"metricId":3,"definitionChangeDate":1417184211105,"goalsChangeDate":null,"goalTimeUpdatedDate":null} |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Park_Email |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | NoYes | Yes |
made changes -
| Park_Key_Account | NoYes | Yes |
Reopened as Mr and Mrs Parker have both called in shouting that this is 100% not resolved. He also claims he never had a voicemail left on his phone.
Show
Nikki Milling (Inactive)
added a comment - - edited Reopened as Mr and Mrs Parker have both called in shouting that this is 100% not resolved. He also claims he never had a voicemail left on his phone.
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Assignee | Karen Watson [ karenw ] | Nikki Milling [ nikkim ] |
| Priority | Agreed Date [ 26 ] | High [ 23 ] |
Have sent a price enq on willerby portal to find the price of this and we will have to order them as good will. Customer aware.
Show
Nikki Milling (Inactive)
added a comment - Have sent a price enq on willerby portal to find the price of this and we will have to order them as good will. Customer aware.
Nothing come back yet.
Show
Nikki Milling (Inactive)
added a comment - Nothing come back yet.
Mr Parker called chasing up advised him Willerby declined warranty claim but as ONE-OFF gesture of goodwill we will purchase cushions for him but currently we are waiting on price from Willerby. Advised Mr Parker ANY FURTHER ISSUES REPORTED WILL BE CHARGEABLE.
Show
Karen Watson (Inactive)
added a comment - - edited Mr Parker called chasing up advised him Willerby declined warranty claim but as ONE-OFF gesture of goodwill we will purchase cushions for him but currently we are waiting on price from Willerby. Advised Mr Parker ANY FURTHER ISSUES REPORTED WILL BE CHARGEABLE.
| Assignee | Nikki Milling [ nikkim ] | Karen Watson [ karenw ] |
| Attachment | Response to cushion price request.jpg [ 104349 ] |
Mr Parker (not a pleasant chap) called demanding to know when he will get his cushions, claiming that this issue is under warranty and that he posted the original extended warranty to Claire, which he claims proves this issue is covered.
Show
Karen Watson (Inactive)
added a comment - Mr Parker (not a pleasant chap) called demanding to know when he will get his cushions, claiming that this issue is under warranty and that he posted the original extended warranty to Claire, which he claims proves this issue is covered.
Mr Parker phoned and spoke to Karen, he has advised he has not heard anything and would like to know what is going on, he thinks he has a 5 yr warranty on his van and he posted all the information over to me, Karen asked if i could speak to the customer, i have advised Mr Parker i do not know anything about this, he is not sure who has been dealing with it, checked the willerby system, Nikki has asked for a price for the material but it is no longer available.
Spoke to Ade, as he can feel the springs it sounds like its an issue with the foam rather then the material, Ade thinks we need to pick the cushions up and see if they can be re-stuffed,
Phoned Mr Parker back to ask if we are able to pick the cushions up, he closes his van the end of next week
Spoke to Ade, as he can feel the springs it sounds like its an issue with the foam rather then the material, Ade thinks we need to pick the cushions up and see if they can be re-stuffed,
Phoned Mr Parker back to ask if we are able to pick the cushions up, he closes his van the end of next week
Show
Claire Folland
added a comment - Mr Parker phoned and spoke to Karen, he has advised he has not heard anything and would like to know what is going on, he thinks he has a 5 yr warranty on his van and he posted all the information over to me, Karen asked if i could speak to the customer, i have advised Mr Parker i do not know anything about this, he is not sure who has been dealing with it, checked the willerby system, Nikki has asked for a price for the material but it is no longer available.
Spoke to Ade, as he can feel the springs it sounds like its an issue with the foam rather then the material, Ade thinks we need to pick the cushions up and see if they can be re-stuffed,
Phoned Mr Parker back to ask if we are able to pick the cushions up, he closes his van the end of next week
| Assignee | Karen Watson [ karenw ] | Claire Folland [ claire ] |
will arrange for cushions to be collected
Show
Claire Folland
added a comment - will arrange for cushions to be collected
tried to phone Mr Parker but no answer
Show
Claire Folland
added a comment - tried to phone Mr Parker but no answer
spoke to Mr Parker, he has advised we can now pick up his cushions, it is most of the base cushions
Show
Claire Folland
added a comment - spoke to Mr Parker, he has advised we can now pick up his cushions, it is most of the base cushions
Spoke to apollo, they think the only thing they can do it replace the springs with foam, if the customer agree's all the base cushions will have to be done as you can notice a difference, will speak to Mr Parker to make sure he agree's with this
Show
Claire Folland
added a comment - Spoke to apollo, they think the only thing they can do it replace the springs with foam, if the customer agree's all the base cushions will have to be done as you can notice a difference, will speak to Mr Parker to make sure he agree's with this
spoke to Mr Parker, advised we would be picking up the base cushions on thursday
Show
Claire Folland
added a comment - spoke to Mr Parker, advised we would be picking up the base cushions on thursday
Phoned Apollo, sharon who i was speaking to is on her way here to see Steve, i have phoned Steve to ask if he could send her down to the office when she arrives to have a look at the cushions
Show
Claire Folland
added a comment - Phoned Apollo, sharon who i was speaking to is on her way here to see Steve, i have phoned Steve to ask if he could send her down to the office when she arrives to have a look at the cushions
Sharon from Apollo has had a look at the cushions, she thinks it will be between £30-£40 a cushion, Ade has agreed this but we will not be doing anything else for Mr Parker, Sharon has taken the cushions back with her
Show
Claire Folland
added a comment - Sharon from Apollo has had a look at the cushions, she thinks it will be between £30-£40 a cushion, Ade has agreed this but we will not be doing anything else for Mr Parker, Sharon has taken the cushions back with her
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| ID Number | AS9803/5035 |
Sharon has advised she will be bringing the cushions back tomorrow
Show
Claire Folland
added a comment - Sharon has advised she will be bringing the cushions back tomorrow
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
Sharon from Apollo has delivered cushions back to us, wally will deliver back to site tomorrow
Show
Claire Folland
added a comment - Sharon from Apollo has delivered cushions back to us, wally will deliver back to site tomorrow
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
phoned Mr Parker to advise the cushions will be returned tomorrow, have asked him to make the park aware we will need his key,
Show
Claire Folland
added a comment - phoned Mr Parker to advise the cushions will be returned tomorrow, have asked him to make the park aware we will need his key,
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 16/Feb/16 | |
| Plot |
| Priority | High [ 23 ] | Agreed Date [ 26 ] |
| Attachment | SKM_C224e16021809102.pdf [ 111569 ] |
dropped by Wally
Show
Adrienne Barwell (Inactive)
added a comment - dropped by Wally
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
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2h 20m | 1 | Karen Watson (Inactive) | 23/Jun/15 3:47 PM | |||||
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15m 36s | 1 | Karen Watson (Inactive) | 23/Jun/15 4:03 PM | |||||
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9s | 1 | Karen Watson (Inactive) | 23/Jun/15 4:03 PM | |||||
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2s | 1 | Karen Watson (Inactive) | 23/Jun/15 4:03 PM | |||||
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51d 19h 40m | 1 | Nikki Milling (Inactive) | 14/Aug/15 11:44 AM | |||||
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175d 3h 19m | 1 | Claire Folland | 05/Feb/16 2:03 PM | |||||
|
10s | 2 | Claire Folland | 05/Feb/16 2:03 PM | |||||
|
20s | 1 | Claire Folland | 05/Feb/16 2:03 PM | |||||
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9d 22h 4m | 1 | Claire Folland | 15/Feb/16 12:08 PM | |||||
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31s | 1 | Claire Folland | 15/Feb/16 12:08 PM | |||||
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35m 36s | 1 | Claire Folland | 15/Feb/16 12:44 PM | |||||
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2d 22h 53m | 1 | Adrienne Barwell (Inactive) | 18/Feb/16 11:37 AM | |||||
|
13s | 2 | Adrienne Barwell (Inactive) | 18/Feb/16 11:37 AM |
