Details
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Type:
Worktops (8 Weeks)
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Status: Complete
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Priority:
Manager escalations
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Serial:WB7757/009
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Manufacturer:Willerby
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Model:Lyndhurst
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Year:2015
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Size:35x12
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Status Colour:
Complete
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Stock_Number:30866
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Times Scheduled:1
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Park_Company:River Valley Country Park
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Park_Postcode:TR20 9ER
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Park_Phone:01736 763398
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Park_Email:rivervalley@surfbay.co.uk
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Park_Code:RIVE02
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Park_Key_Account:No
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SLA Status:
1. |
Update Customer |  |
Complete | Ella Simmonds (Inactive) |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | TR20 9ER | |
| Park_Email | rivervalley@surfbay.co.uk | |
| Park_Phone | 01736 763398 | |
| Park_Code | RIVE02 | |
| Park_Key_Account | No | |
| Park_Address2 | Relubbus | |
| Park_City | Penzance | |
| Park_Address | River Valley Country Park |
| Assignee | Nikki Curtis [ nikkic ] | Ella Simmonds [ ellas ] |
| Attachment | Submission email to Louise .png [ 106675 ] |
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Ella Simmonds (Inactive)
added a comment -
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I have emailed Louise at Southern Counties Leisure and submitted the issue - pls see email attached.
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Ella Simmonds (Inactive)
added a comment - I have emailed Louise at Southern Counties Leisure and submitted the issue - pls see email attached.
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Louise has now replied confirming that she has ordered replacement worktops from Willerby and that she will book the engineer once they have come in.
I will update the customer and await further info from Louise
I will update the customer and await further info from Louise
Show
Ella Simmonds (Inactive)
added a comment - - edited Louise has now replied confirming that she has ordered replacement worktops from Willerby and that she will book the engineer once they have come in.
I will update the customer and await further info from Louise
| Attachment | reply from Louise 20 nov 2015.png [ 106683 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Attachment | email to Willerbys to get an update for the park.png [ 108020 ] |
I have emailed Louise today (as attached) and asked for an update for the Park as they have asked whats going on with this.
Show
Ella Simmonds (Inactive)
added a comment - I have emailed Louise today (as attached) and asked for an update for the Park as they have asked whats going on with this.
Louise's email reply to me (same day)
"Good Morning
Thanks for your email.
The parts are on order and when we receive a date for the engineer will be booked in.
Thanks
Kind Regards,
Louise Bell
Aftersales Manager"
"Good Morning
Thanks for your email.
The parts are on order and when we receive a date for the engineer will be booked in.
Thanks
Kind Regards,
Louise Bell
Aftersales Manager"
Show
Ella Simmonds (Inactive)
added a comment - Louise's email reply to me (same day)
"Good Morning
Thanks for your email.
The parts are on order and when we receive a date for the engineer will be booked in.
Thanks
Kind Regards,
Louise Bell
Aftersales Manager"
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Assignee | Ella Simmonds [ ellas ] | Adrienne Barwell [ adrienne ] |
I will chase Louise at Southern Counties for an update
Show
Adrienne Barwell (Inactive)
added a comment - I will chase Louise at Southern Counties for an update
| Attachment | update requested.png [ 110267 ] |
E-mail sent to Louise at Southern Counties awaiting response
Show
Adrienne Barwell (Inactive)
added a comment - E-mail sent to Louise at Southern Counties awaiting response
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 08/Feb/16 | |
| Plot |
Louise at Southern Counties has advised that this is planned for a fortnights time, she will confirm the date on Monday.
Show
Adrienne Barwell (Inactive)
added a comment - Louise at Southern Counties has advised that this is planned for a fortnights time, she will confirm the date on Monday.
| Attachment | update to the site.png [ 110284 ] |
I have updated the site
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Adrienne Barwell (Inactive)
added a comment - I have updated the site
| Attachment | screenshot-1.png [ 110285 ] |
| Priority | Normal [ 21 ] | Manager escalations [ 10000 ] |
| Attachment | screenshot-2.png [ 111587 ] |
I have e-mailed Southern Counties to find out whether this work has been completed yet. Awaiting response
Show
Adrienne Barwell (Inactive)
added a comment - I have e-mailed Southern Counties to find out whether this work has been completed yet. Awaiting response
| Attachment | work complete.png [ 111709 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
Southern counties confirmed this work was completed 8.2.16
Show
Adrienne Barwell (Inactive)
added a comment - Southern counties confirmed this work was completed 8.2.16
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
2h 13m | 1 | Ella Simmonds (Inactive) | 20/Nov/15 3:53 PM | |||||
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33m 38s | 1 | Ella Simmonds (Inactive) | 20/Nov/15 4:27 PM | |||||
|
19d 21h 24m | 1 | Ella Simmonds (Inactive) | 10/Dec/15 1:51 PM | |||||
|
49d 20h 45m | 1 | Adrienne Barwell (Inactive) | 29/Jan/16 10:37 AM | |||||
|
2s | 1 | Adrienne Barwell (Inactive) | 29/Jan/16 10:37 AM | |||||
|
9s | 1 | Adrienne Barwell (Inactive) | 29/Jan/16 10:37 AM | |||||
|
23d 23h 47m | 1 | Adrienne Barwell (Inactive) | 22/Feb/16 10:25 AM | |||||
|
5s | 1 | Adrienne Barwell (Inactive) | 22/Feb/16 10:25 AM |
