Details
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Type:
Toilet/Shower (8 Weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:SurfBay Attending
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Plot:Cream 5
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Serial:WB7757/009
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Manufacturer:Willerby
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Model:Lyndhurst
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ID Number:470487 465705
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Status Colour:
Complete
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Stock_Number:30866
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Times Scheduled:1
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Park_Company:River Valley Country Park
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Park_Postcode:TR20 9ER
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Park_Phone:01736 763398
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Park_Email:rivervalley@surfbay.co.uk
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Park_Code:RIVE02
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Additional Contact Details:Mr Heywood
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Park_Key_Account:No
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SLA Status:
-
SLA: Open Jobs Overdue Status:
Issue Links
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | TR20 9ER | |
| Park_Email | rivervalley@surfbay.co.uk | |
| Park_Phone | 01736 763398 | |
| Park_Code | RIVE02 | |
| Park_Key_Account | No | |
| Park_Address2 | Relubbus | |
| Park_City | Penzance | |
| Park_Address | River Valley Country Park |
| Attachment | Email from Karen.png [ 166799 ] |
Hide
Isabel Smith (Inactive)
added a comment -
Permalink
This was emailed across from Karen. We have been able to confirm that this is still under willerby's warranty/. Lorraine to submit through to Willerby for me because I don't have a log in.
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Isabel Smith (Inactive)
added a comment - This was emailed across from Karen. We have been able to confirm that this is still under willerby's warranty/. Lorraine to submit through to Willerby for me because I don't have a log in.
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | screenshot-1.png [ 166802 ] |
| Attachment | 06.06.17 submitted warranty request into Willerby.png [ 166803 ] |
| Attachment | screenshot-2.png [ 166804 ] |
| Attachment | screenshot-3.png [ 166805 ] |
I have today submitted this as a warranty into Willerby as Izzy doesn't have a password.
We are not sure what the problem is as we have only been advised shower trim is coming off.
We are not sure what the problem is as we have only been advised shower trim is coming off.
Show
Lorraine Pryor (Inactive)
added a comment - - edited I have today submitted this as a warranty into Willerby as Izzy doesn't have a password.
We are not sure what the problem is as we have only been advised shower trim is coming off.
Lorraine has checked her Willerby system (because I don't have a willerby ID number and log in) and has said that we require a photo of the issue. I have emailed the park requesting one see screen shot attached.
Show
Isabel Smith (Inactive)
added a comment - Lorraine has checked her Willerby system (because I don't have a willerby ID number and log in) and has said that we require a photo of the issue. I have emailed the park requesting one see screen shot attached.
| Responsibility | Undecided [ 10040 ] | Manufacturer Attending [ 10045 ] |
| Attachment | 14.06.17 Attached screenshot willerby asking for pic.png [ 168290 ] |
| Attachment | Email to Karen.png [ 168291 ] |
| Status | Submitted [ 10001 ] | Awaiting Customer Info [ 10012 ] |
| Attachment | screenshot-4.png [ 168364 ] |
Willerby have emailed me on the 07.06.17
Hello
Please can you send over a photo for the above claim?
"Bathroom - shower plastic trim is coming off, if you can send the part to the part they will fit this."
Terri Sullivan
Customer Service Coordinator
DDI : 01482 780108 (108)
I will forward this over to izzy as she has emailed the park asking for this information.
Hello
Please can you send over a photo for the above claim?
"Bathroom - shower plastic trim is coming off, if you can send the part to the part they will fit this."
Terri Sullivan
Customer Service Coordinator
DDI : 01482 780108 (108)
I will forward this over to izzy as she has emailed the park asking for this information.
Show
Lorraine Pryor (Inactive)
added a comment - Willerby have emailed me on the 07.06.17
Hello
Please can you send over a photo for the above claim?
"Bathroom - shower plastic trim is coming off, if you can send the part to the part they will fit this."
Terri Sullivan
Customer Service Coordinator
DDI : 01482 780108 (108)
I will forward this over to izzy as she has emailed the park asking for this information.
| Attachment | DSC01052 shower strip.JPG [ 168975 ] | |
| Attachment | DSC01053 shower strip.JPG [ 168976 ] |
Karen has sent across some photos because I don't have a Willerby login I have attached the photos to the claim on Lorraine's account. I am awaiting now how they plan to proceed this claim.
Show
Isabel Smith (Inactive)
added a comment - Karen has sent across some photos because I don't have a Willerby login I have attached the photos to the claim on Lorraine's account. I am awaiting now how they plan to proceed this claim.
| Attachment | 04.07.17 responses to Willerby.png [ 172351 ] |
| Serial | WB 7757/009 | WB7757/009 |
| Attachment | screenshot-5.png [ 174068 ] |
Willerby have requested better photographs of this
Show
Adrienne Barwell (Inactive)
added a comment - Willerby have requested better photographs of this
| Plot | Cream 5 | |
| Model | Lyndhurst |
| Attachment | CCF22072017_00000.jpg [ 176008 ] |
Steve has taken photos (they haven't been downloaded yet) he has said that the door seal on the closing side has cracked near to the top.
Show
Isabel Smith (Inactive)
added a comment - Steve has taken photos (they haven't been downloaded yet) he has said that the door seal on the closing side has cracked near to the top.
| Attachment | screenshot-6.png [ 176236 ] |
Hi Lorraine,
We are needing better photos from the ones you have uploaded.
Only reason being is that the suppliers cannot determine which parts are required.
Oli Harrison
I will forward this email to Izzy
Show
Lorraine Pryor (Inactive)
added a comment -
Hi Lorraine,
We are needing better photos from the ones you have uploaded.
Only reason being is that the suppliers cannot determine which parts are required.
Oli Harrison
I will forward this email to Izzy
| Assignee | Isabel Smith [ monica ] | Lorraine Pryor [ lorraine ] |
| Attachment | re submitted with photo today.png [ 182654 ] |
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
| Attachment | 31.08.17 re submitted .png [ 182656 ] |
I have re submitted a warranty claim as willerby have cancelled this off as they have not had photos, re done today and submitted to willerby
Show
Lorraine Pryor (Inactive)
added a comment - - edited I have re submitted a warranty claim as willerby have cancelled this off as they have not had photos, re done today and submitted to willerby
| ID Number | 465705 |
| Attachment | 31.08.17 acknowledged by willerby.png [ 182665 ] |
| Attachment | worksheet issued.png [ 186138 ] |
Steve has been to look and he cannot resolve this and I can see Lorraine has re-submitted this.
Show
Charleen Sibley
added a comment - Steve has been to look and he cannot resolve this and I can see Lorraine has re-submitted this.
| Attachment | SKM_C224e17092509323.pdf [ 186463 ] |
I have emailed willerby back with what Steve has stated it the plastic trim that sits on the outside , I will have to call them to get an email as I cant attached clear picture to the claim.
Show
Lorraine Pryor (Inactive)
added a comment - I have emailed willerby back with what Steve has stated it the plastic trim that sits on the outside , I will have to call them to get an email as I cant attached clear picture to the claim.
called Willerby given and email to send the photo to but it has bounced back to me so I have now sent the picture over to
the main email 'csenquiries@whh.co.uk'
the main email 'csenquiries@whh.co.uk'
Show
Lorraine Pryor (Inactive)
added a comment - called Willerby given and email to send the photo to but it has bounced back to me so I have now sent the picture over to
the main email ' csenquiries@whh.co.uk '
| Attachment | 19.10.17 email to main address as it bounce back .png [ 189979 ] |
| Attachment | 19.10.17 will-3237 photo of trim emailed.pdf [ 189980 ] |
| Attachment | 19.10.17 emailed photo to willerby.pdf [ 190027 ] |
Our Steve called me back as I left a message earlier asking him to call me back re this issue/ worksheet.
I explained that Im trying to get this issue resolved and the park just need the part etc, Steve said he was think of this one and he thinks that Swift now might be using the same plastic trim on some of the vans, but his not 100% sure,
I said if I issue a memo to him can he have a look at the swift vans and if he can find a serial number for a swift van then we can submit a PER into swift to see if we can get a part number and get the part from them maybe as this is now dragging on and needs to be resolved .
I explained that Im trying to get this issue resolved and the park just need the part etc, Steve said he was think of this one and he thinks that Swift now might be using the same plastic trim on some of the vans, but his not 100% sure,
I said if I issue a memo to him can he have a look at the swift vans and if he can find a serial number for a swift van then we can submit a PER into swift to see if we can get a part number and get the part from them maybe as this is now dragging on and needs to be resolved .
Show
Lorraine Pryor (Inactive)
added a comment - Our Steve called me back as I left a message earlier asking him to call me back re this issue/ worksheet.
I explained that Im trying to get this issue resolved and the park just need the part etc, Steve said he was think of this one and he thinks that Swift now might be using the same plastic trim on some of the vans, but his not 100% sure,
I said if I issue a memo to him can he have a look at the swift vans and if he can find a serial number for a swift van then we can submit a PER into swift to see if we can get a part number and get the part from them maybe as this is now dragging on and needs to be resolved .
| Attachment | 19.10.17 memo to steve re part .png [ 190034 ] |
memo done for Steve and I have today put this in his Tray.
Show
Lorraine Pryor (Inactive)
added a comment - memo done for Steve and I have today put this in his Tray.
Willerby have emailed me back to say :
Hi Lorraine,
Looking at our system, It looks like we have sent out the correct seal on 11/09/2017 for your engineer to fit.
Please could you log a new request on the system if this is not the case and also put my name on it. I will then have another on sent for you.
I have spoken to Claire and she said she doesn't recall seeing anything coming in, I have emailed them back to ask if
the parts was signed for ? If so them can then email me a copy of who has signed for it.
But I have a feeling that i will need to re- submit this claim
Hi Lorraine,
Looking at our system, It looks like we have sent out the correct seal on 11/09/2017 for your engineer to fit.
Please could you log a new request on the system if this is not the case and also put my name on it. I will then have another on sent for you.
I have spoken to Claire and she said she doesn't recall seeing anything coming in, I have emailed them back to ask if
the parts was signed for ? If so them can then email me a copy of who has signed for it.
But I have a feeling that i will need to re- submit this claim
Show
Lorraine Pryor (Inactive)
added a comment - Willerby have emailed me back to say :
Hi Lorraine,
Looking at our system, It looks like we have sent out the correct seal on 11/09/2017 for your engineer to fit.
Please could you log a new request on the system if this is not the case and also put my name on it. I will then have another on sent for you.
I have spoken to Claire and she said she doesn't recall seeing anything coming in, I have emailed them back to ask if
the parts was signed for ? If so them can then email me a copy of who has signed for it.
But I have a feeling that i will need to re- submit this claim
| Attachment | 19.10.17 email from willerby re part .png [ 190263 ] |
| Attachment | screenshot-7.png [ 190267 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Responsibility | Manufacturer Attending [ 10045 ] | Parts Only [ 10044 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Attachment | screenshot-8.png [ 190271 ] |
Teejay at Willerby send me POD but it looks like they sent this to Little Treviscoe ?
So I have had to submit another claim asking for the part, In have asked for this to come to us so when it does come in we can send it to the site ASAP.
So I have had to submit another claim asking for the part, In have asked for this to come to us so when it does come in we can send it to the site ASAP.
Show
Lorraine Pryor (Inactive)
added a comment - Teejay at Willerby send me POD but it looks like they sent this to Little Treviscoe ?
So I have had to submit another claim asking for the part, In have asked for this to come to us so when it does come in we can send it to the site ASAP.
| ID Number | 465705 | 470487 465705 |
new claim no : 470487
Show
Lorraine Pryor (Inactive)
added a comment - new claim no : 470487
| Attachment | screenshot-9.png [ 190276 ] |
| Attachment | screenshot-10.png [ 190341 ] |
Spoken to our Steve he said that they seem to be using the same part in swift 34476 should we not be able to get this parts from Willerby.
I have now had a email from Teejay saying "Yes, I can confirm that we have received the request " I have emailed him back asking him how quickly he can get this part, once we get this we can send our engineers to fit this.
I have now had a email from Teejay saying "Yes, I can confirm that we have received the request " I have emailed him back asking him how quickly he can get this part, once we get this we can send our engineers to fit this.
Show
Lorraine Pryor (Inactive)
added a comment - Spoken to our Steve he said that they seem to be using the same part in swift 34476 should we not be able to get this parts from Willerby.
I have now had a email from Teejay saying "Yes, I can confirm that we have received the request " I have emailed him back asking him how quickly he can get this part, once we get this we can send our engineers to fit this.
| Responsibility | Parts Only [ 10044 ] | SurfBay Attending [ 10042 ] |
| Summary | Bathroom - shower plastic trim is coming off. | Bathroom - shower plastic trim is coming off. -- need a Surfbay engineer ASAP to fit this part as we have been waiting way too long |
| Attachment | worksheet issued.png [ 190352 ] |
Teejay emailed me back to say " This will be dealt with ASAP for you.
Show
Lorraine Pryor (Inactive)
added a comment - Teejay emailed me back to say " This will be dealt with ASAP for you.
| Attachment | SKM_C224e17102809577.pdf [ 191702 ] |
Steve completed on 20/10/17, see PDF attached.
I have never dealt with a Willerby issue before so I have made note to speak to Char next week.
I have never dealt with a Willerby issue before so I have made note to speak to Char next week.
Show
Summer Stangroom (Inactive)
added a comment - - edited Steve completed on 20/10/17, see PDF attached.
I have never dealt with a Willerby issue before so I have made note to speak to Char next week.
Updated the park by email today.
Show
Charleen Sibley
added a comment - Updated the park by email today.
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Lorraine Pryor [ lorraine ] | Adrienne Barwell [ adrienne ] |
received replacement from willerby, this needs to go back into the Biarritz in the showroom, issued worksheet
Show
Claire Folland
added a comment - received replacement from willerby, this needs to go back into the Biarritz in the showroom, issued worksheet
Returned from leave an Steve has put memo in my tray which states he has taken from a swift Bariritz in the show room and fitted at River valley will scan this to jira
Show
Lorraine Pryor (Inactive)
added a comment - Returned from leave an Steve has put memo in my tray which states he has taken from a swift Bariritz in the show room and fitted at River valley will scan this to jira
| Attachment | 09.11.17 memo back from Steve.pdf [ 193346 ] |
| Attachment | SKM_C224e17112314160.pdf [ 195268 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Charleen Sibley [ charleen sibley ] |
| Attachment | SKM_C224e17112414420.pdf [ 195532 ] |
complete by Tom 23-11-17 worksheet attached
Show
Claire Folland
added a comment - complete by Tom 23-11-17 worksheet attached
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 23/Nov/17 | |
| Assignee | Charleen Sibley [ charleen sibley ] | Claire Folland [ claire ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
2m 27s | 1 | monica | 06/Jun/17 4:02 PM | |||||
|
7d 19h 50m | 1 | monica | 14/Jun/17 11:53 AM | |||||
|
78d 1h 1m | 1 | Lorraine Pryor (Inactive) | 31/Aug/17 12:55 PM | |||||
|
49d 2h 16m | 1 | Lorraine Pryor (Inactive) | 19/Oct/17 3:11 PM | |||||
|
5s | 1 | Lorraine Pryor (Inactive) | 19/Oct/17 3:11 PM | |||||
|
17d 23h 20m | 1 | Claire Folland | 06/Nov/17 1:32 PM | |||||
|
2m 16s | 1 | Claire Folland | 06/Nov/17 1:34 PM | |||||
|
20d 20h 51m | 1 | Claire Folland | 27/Nov/17 10:25 AM | |||||
|
4s | 1 | Claire Folland | 27/Nov/17 10:25 AM | |||||
|
3s | 1 | Claire Folland | 27/Nov/17 10:25 AM |
