Details
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Type:
Roof (8 Weeks)
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Status: Complete
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Priority:
Manager escalations
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Resolution: Completed
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Labels:None
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ID Number:372872 Price enquiry
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Order No:AS9056/5401
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Plot:yard
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Model:Wilerby Winchester
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Serial:WB3703/006
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Status Colour:
Complete
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Stock_Number:30094
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Park_Company:Surf Bay Leisure (Winkleigh)
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Park_Key_Account:No
Activity
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Adrienne Barwell (Inactive)
added a comment -
Permalink
Assess for repair
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Adrienne Barwell (Inactive)
added a comment - Assess for repair
| Field | Original Value | New Value |
|---|---|---|
| Attachment | screenshot-1.jpg [ 60543 ] |
| Attachment | screenshot-2.jpg [ 60544 ] |
worksheet issued
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Adrienne Barwell (Inactive)
added a comment - worksheet issued
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
| Attachment | 18.8.14.jpg [ 70032 ] |
We are not recognised as being the owners of this unit, so I have emailed Philippa to see if they want to re-register the van to us or if they would prefer us to order parts required by email.
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Maureen Hooper (Inactive)
added a comment - We are not recognised as being the owners of this unit, so I have emailed Philippa to see if they want to re-register the van to us or if they would prefer us to order parts required by email.
Email bounced back as Phillipa has left the company. Phoned to get the name of new contact, I will get a call-back shortly
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Maureen Hooper (Inactive)
added a comment - Email bounced back as Phillipa has left the company. Phoned to get the name of new contact, I will get a call-back shortly
Phoned Willerby and kept on until they gave me the name of someone to contact for our queries. Our new contact is Celia Parkinson.
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Maureen Hooper (Inactive)
added a comment - Phoned Willerby and kept on until they gave me the name of someone to contact for our queries. Our new contact is Celia Parkinson.
| Attachment | 28.8.14.jpg [ 70917 ] |
Email sent to Celia requesting her to change the ownership of this van into Surf Bay so we can order the parts required
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Maureen Hooper (Inactive)
added a comment - Email sent to Celia requesting her to change the ownership of this van into Surf Bay so we can order the parts required
| Attachment | 29.8.14.jpg [ 70972 ] |
Email sent to Celia requesting prices from her for parts required, or for her to pass email to some who can give us the prices
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Maureen Hooper (Inactive)
added a comment - Email sent to Celia requesting prices from her for parts required, or for her to pass email to some who can give us the prices
| Attachment | 30.8.14.jpg [ 70982 ] |
| Attachment | 30.8.14.jpg [ 70983 ] |
Received an email from Celia saying my request needed to be done via the Willerby Portal. I have tried this several time and I can find no option to forward the message on to Willerby. Have asked Celia for more information on the Portal.
Show
Maureen Hooper (Inactive)
added a comment - Received an email from Celia saying my request needed to be done via the Willerby Portal. I have tried this several time and I can find no option to forward the message on to Willerby. Have asked Celia for more information on the Portal.
| Attachment | 1.9.14.jpg [ 71115 ] |
Put in price request to Willerby via their web portal
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Maureen Hooper (Inactive)
added a comment - Put in price request to Willerby via their web portal
| ID Number | 372872 Price enquiry |
| Attachment | 2.9.14.jpg [ 71212 ] |
Price enquiry acknowledged
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Maureen Hooper (Inactive)
added a comment - Price enquiry acknowledged
| Attachment | 9.9.14.jpg [ 71797 ] |
| Attachment | 9.9.14.jpg [ 71803 ] |
Emai sent to Celia requesting an update on price request
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Maureen Hooper (Inactive)
added a comment - Emai sent to Celia requesting an update on price request
| Attachment | 9.9.14.jpg [ 71813 ] |
Price for the internal door received
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Maureen Hooper (Inactive)
added a comment - Price for the internal door received
| Attachment | WIN-178 - gutter prices.pdf [ 72191 ] |
| Attachment | 12.9.14.jpg [ 72198 ] |
| Attachment | 12.9.14.jpg [ 72199 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Maureen Hooper [ maureenh ] |
Prices received from Willerby
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Maureen Hooper (Inactive)
added a comment - Prices received from Willerby
| Attachment | CCF02102014_00003.jpg [ 75147 ] | |
| Attachment | CCF02102014_00004.jpg [ 75148 ] | |
| Attachment | CCF02102014_00005.jpg [ 75149 ] | |
| Attachment | CCF02102014_00006.jpg [ 75150 ] |
Email sent to Adrienne asking if I should order the parts, totalling nearly £5,000.00
Show
Maureen Hooper (Inactive)
added a comment - Email sent to Adrienne asking if I should order the parts, totalling nearly £5,000.00
Mo to give me a copy of the quote from Willerby so I can discuss this with Michael
Show
Adrienne Barwell (Inactive)
added a comment - Mo to give me a copy of the quote from Willerby so I can discuss this with Michael
All paperwork relating to this claim has been passed to Adrienne on 5.11.14
Show
Maureen Hooper (Inactive)
added a comment - All paperwork relating to this claim has been passed to Adrienne on 5.11.14
I have given Adam a break down of Steve's quote for labour which works out at 240 hours.
I have asked Adam to specify how important it is for the interior to match the original because the quote from Willerby is £4856.56
I have asked Adam to specify how important it is for the interior to match the original because the quote from Willerby is £4856.56
Show
Adrienne Barwell (Inactive)
added a comment - I have given Adam a break down of Steve's quote for labour which works out at 240 hours.
I have asked Adam to specify how important it is for the interior to match the original because the quote from Willerby is £4856.56
| Attachment | screenshot-3.jpg [ 78908 ] |
I have asked Mo to just order the exterior parts for now.
Show
Adrienne Barwell (Inactive)
added a comment - I have asked Mo to just order the exterior parts for now.
| Attachment | screenshot-4.jpg [ 78910 ] |
Exterior parts on order P/O No: AS9056/5401
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Maureen Hooper (Inactive)
added a comment - Exterior parts on order P/O No: AS9056/5401
| Order No | AS9056/5401 |
| Priority | Over 8 Weeks [ 25 ] | Manager escalations [ 10000 ] |
| Assignee | Maureen Hooper [ maureenh ] | Adrienne Barwell [ adrienne ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
parts due in January
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Adrienne Barwell (Inactive)
added a comment - parts due in January
| Park_Company | Not defined | Surf Bay Leisure (Winkleigh) (642) |
| Park_Key_Account | false | |
| Park_Email | asales@surfbay.co.uk | |
| Park_Phone | 01837 680100 | |
| Park_Code | SURF99 |
Awaiting parts
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Adrienne Barwell (Inactive)
added a comment - Awaiting parts
parts not yet in stock
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Adrienne Barwell (Inactive)
added a comment - parts not yet in stock
still awaiting parts
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Adrienne Barwell (Inactive)
added a comment - still awaiting parts
| Summary | Roof has blown off | Roof has blown off- exterior parts on order |
I have checked the Willerby system and it is not showing as having anything on order, I have e-mailed them to see whether this is correct
Show
Adrienne Barwell (Inactive)
added a comment - I have checked the Willerby system and it is not showing as having anything on order, I have e-mailed them to see whether this is correct
made changes -
| Park_Contact |
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| Park_Address |
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| Park_Postcode |
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| Park_Address2 |
| Comment | [ I will get Steve to work on this unit over Easter, we will not be able to get access to the sites ] |
Willerby have advised that they cannot find any wallboards or ceiling boards on order for this unit
Show
Adrienne Barwell (Inactive)
added a comment - Willerby have advised that they cannot find any wallboards or ceiling boards on order for this unit
| Attachment | Parts ordered 31.03.15.jpg [ 86855 ] |
Parts ordered 31.03.15
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Karen Watson (Inactive)
added a comment - Parts ordered 31.03.15
| Attachment | screenshot-5.jpg [ 87062 ] |
| Attachment | Part order acknowledgement dated 01.04.15.jpg [ 87296 ] |
Email to Celia Parkinson at Willerby asking if our parts order is in hand and when we can expect delivery.
Show
Karen Watson (Inactive)
added a comment - Email to Celia Parkinson at Willerby asking if our parts order is in hand and when we can expect delivery.
| Attachment | parts query to willerby 10.04.15.jpg [ 87670 ] |
Email received from Celia asking for serial number of van, advised accordingly.
Show
Karen Watson (Inactive)
added a comment - Email received from Celia asking for serial number of van, advised accordingly.
| Attachment | Email to Celia at Willerby 14.04.15.jpg [ 87834 ] |
| Serial | unknown | WB3703/006 |
Further 2x emails from Willerby requesting "a picture of the exact part you need regarding the bottom canopy for the supplier to check they have stock", querying the amount of flashing and roof box we have ordered.
Show
Karen Watson (Inactive)
added a comment - - edited Further 2x emails from Willerby requesting "a picture of the exact part you need regarding the bottom canopy for the supplier to check they have stock", querying the amount of flashing and roof box we have ordered.
| Attachment | Query 3 from Willerby.jpg [ 88179 ] |
| Attachment | Query 2 from Willerby.jpg [ 88180 ] |
| Attachment | Query 1 from Willerby.jpg [ 88181 ] |
| Attachment | Query from Willerby.jpg [ 88444 ] |
| Attachment | 2nd query from Willerby.jpg [ 88446 ] |
| Attachment | 3rd Query from Willerby.jpg [ 88447 ] |
| Attachment | Emailed reply to Celia at Willerby.jpg [ 88455 ] |
Unable to establish exactly what the bottom canopy (in Quarry grey) is so as per Ade email sent to Celia asking her to remove this item from the order and advised her we require 30 mtrs of flashing and 4 mtr roof box.
Show
Karen Watson (Inactive)
added a comment - Unable to establish exactly what the bottom canopy (in Quarry grey) is so as per Ade email sent to Celia asking her to remove this item from the order and advised her we require 30 mtrs of flashing and 4 mtr roof box.
| Attachment | Email to Willerby 22.04.15.jpg [ 88456 ] |
| Attachment | Emailed reply to Celia at Willerby.jpg [ 88455 ] |
Plastisol roof fixing screw 35mm Bottle green received - labeled parts package and placed on Devon rack in engineers store room.
Show
Karen Watson (Inactive)
added a comment - Plastisol roof fixing screw 35mm Bottle green received - labeled parts package and placed on Devon rack in engineers store room.
made changes -
| Park_Contact |
made changes -
| Park_Address |
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| Park_Postcode |
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| Park_City |
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| Park_Address2 |
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| Park_Key_Account | false |
Still waiting for other parts at present, once in stock we will undertake the repairs
Show
Adrienne Barwell (Inactive)
added a comment - Still waiting for other parts at present, once in stock we will undertake the repairs
made changes -
| Park_Contact |
made changes -
| Park_Address |
made changes -
| Park_Postcode |
made changes -
| Park_City |
made changes -
| Park_Address2 |
made changes -
| Park_Key_Account | No |
Just found email from Celia saying we have put the whole order through again as queried orders only stay active for a certain period of time, however we have received one part of that order! Called Willerby to query this, left message for Celia to please call me.
Show
Karen Watson (Inactive)
added a comment - Just found email from Celia saying we have put the whole order through again as queried orders only stay active for a certain period of time, however we have received one part of that order! Called Willerby to query this, left message for Celia to please call me.
No response from Celia so have just placed our corrected order. Minus the canopy we could not identify and minus the screws that we have already received.
Show
Karen Watson (Inactive)
added a comment - - edited No response from Celia so have just placed our corrected order. Minus the canopy we could not identify and minus the screws that we have already received.
| Attachment | Re-ordered parts from Willerby.jpg [ 89491 ] |
still awaiting parts from Willerby
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Adrienne Barwell (Inactive)
added a comment - still awaiting parts from Willerby
| Attachment | Email from Willerby 06.05.15.jpg [ 90277 ] |
Email received from Celia at Willerby saying previous quote does not include cost of flashing and she will let us know as soon as possible. Quote attached.
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Karen Watson (Inactive)
added a comment - - edited Email received from Celia at Willerby saying previous quote does not include cost of flashing and she will let us know as soon as possible. Quote attached.
| Attachment | Win-178.pdf [ 90278 ] |
I will need to get an update from Karen
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Adrienne Barwell (Inactive)
added a comment - I will need to get an update from Karen
| Attachment | email from Willerby.jpg [ 91708 ] |
Awaiting for confirmation order ready as they have advised we will need to collect due to length of some of the items
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Karen Watson (Inactive)
added a comment - Awaiting for confirmation order ready as they have advised we will need to collect due to length of some of the items
Asked Karen to confirm whether the parts were actually on order for this unit
Show
Adrienne Barwell (Inactive)
added a comment - Asked Karen to confirm whether the parts were actually on order for this unit
Further email sent to Celia to check parts are actually on order now and to please confirm expected delivery date.
Show
Karen Watson (Inactive)
added a comment - Further email sent to Celia to check parts are actually on order now and to please confirm expected delivery date.
| Attachment | Email to Willerby.jpg [ 92691 ] |
Further email from Willerby querying if roof box requested is internal or external. Checked with Steve and confirmed to Willerby 'Internal'
Show
Karen Watson (Inactive)
added a comment - Further email from Willerby querying if roof box requested is internal or external. Checked with Steve and confirmed to Willerby 'Internal'
Celia at Willerby queried the colour of roof panels we have ordered, as she says the van would have bottle green panels (not Graphite) unable to check as all panels gone on van and sheeted over, so replied and asked her to amend our order to bottle green and ask if she can now confirm delivery date.
Show
Karen Watson (Inactive)
added a comment - Celia at Willerby queried the colour of roof panels we have ordered, as she says the van would have bottle green panels (not Graphite) unable to check as all panels gone on van and sheeted over, so replied and asked her to amend our order to bottle green and ask if she can now confirm delivery date.
| Attachment | Email to Willerby.jpg [ 93694 ] |
parts on order
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Adrienne Barwell (Inactive)
added a comment - parts on order
| Assignee | Adrienne Barwell [ adrienne ] | Karen Watson [ karenw ] |
I have assigned this to Karen so that she can keep an eye on the order
Show
Adrienne Barwell (Inactive)
added a comment - I have assigned this to Karen so that she can keep an eye on the order
parts on order
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Adrienne Barwell (Inactive)
added a comment - parts on order
I have asked Karen to chase Willerby for progress
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Adrienne Barwell (Inactive)
added a comment - I have asked Karen to chase Willerby for progress
| Attachment | Email to Celia at Willerby.jpg [ 97548 ] |
Email sent to Celia at Willerby requesting status of our order.
Show
Karen Watson (Inactive)
added a comment - Email sent to Celia at Willerby requesting status of our order.
Received out of office from Celia at Willerby saying out of office until 27.07.15 so have sent another email to Lorna at Willerby (as she queried a part we had ordered more recently) asking her to advise us on the status of our order.
Show
Karen Watson (Inactive)
added a comment - Received out of office from Celia at Willerby saying out of office until 27.07.15 so have sent another email to Lorna at Willerby (as she queried a part we had ordered more recently) asking her to advise us on the status of our order.
| Attachment | Email to Lorna at Willerby.jpg [ 97549 ] |
| Attachment | Email from & reply to Willerby.jpg [ 97788 ] |
Email from Willerby advising all parts except bargeboard in "parts held" advised Lorna that we will arrange collection.
Checked with Willerby and we can collect Tuesdays, Wednesdays or Thursdays.
Checked with Willerby and we can collect Tuesdays, Wednesdays or Thursdays.
Show
Karen Watson (Inactive)
added a comment - Email from Willerby advising all parts except bargeboard in "parts held" advised Lorna that we will arrange collection.
Checked with Willerby and we can collect Tuesdays, Wednesdays or Thursdays.
Checked with Shaun at ECS and he will arrange collection if I can send over our order to him - done.
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Karen Watson (Inactive)
added a comment - Checked with Shaun at ECS and he will arrange collection if I can send over our order to him - done.
| Attachment | Email to ECS.jpg [ 97790 ] |
| Attachment | Email from Willerby.jpg [ 97791 ] |
Lorna advised that Bargeboards are made in-house and as they are on 2 week shutdown they will not be ready until 10.08.15 at the earliest.
Show
Karen Watson (Inactive)
added a comment - Lorna advised that Bargeboards are made in-house and as they are on 2 week shutdown they will not be ready until 10.08.15 at the earliest.
made changes -
| Park_Contact |
made changes -
| Park_City |
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| Park_Address2 |
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| Park_Postcode |
made changes -
| Park_Key_Account | NoYes | No |
made changes -
| Park_Key_Account | NoYes | No |
made changes -
| Park_Key_Account | NoYes | No |
made changes -
| Park_Key_Account | NoYes | No |
I asked Shaun at ECS to collect on 21.07.15 but doesn't appear to have been collected. Advised Adrienne we need to chase Shaun.
Show
Karen Watson (Inactive)
added a comment - I asked Shaun at ECS to collect on 21.07.15 but doesn't appear to have been collected. Advised Adrienne we need to chase Shaun.
I am sure these parts have been delivered by ECS, awaiting confirmation from Claire
Show
Adrienne Barwell (Inactive)
added a comment - I am sure these parts have been delivered by ECS, awaiting confirmation from Claire
| Attachment | screenshot-6.jpg [ 103784 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
spoke to Ade, we think the roof sections and ceiling panels are in the hub
Show
Claire Folland
added a comment - spoke to Ade, we think the roof sections and ceiling panels are in the hub
This is next in line for working on
Show
Adrienne Barwell (Inactive)
added a comment - This is next in line for working on
Still waiting to work on this unit
Show
Adrienne Barwell (Inactive)
added a comment - Still waiting to work on this unit
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Karen Watson [ karenw ] | Adrienne Barwell [ adrienne ] |
Still awaiting work on this unit
Show
Adrienne Barwell (Inactive)
added a comment - Still awaiting work on this unit
work still not started on this unit
Show
Adrienne Barwell (Inactive)
added a comment - work still not started on this unit
we still have not got onto this unit yet
Show
Adrienne Barwell (Inactive)
added a comment - we still have not got onto this unit yet
This unit is being moved into the workshop to dry out and be stripped for repair.
Show
Adrienne Barwell (Inactive)
added a comment - This unit is being moved into the workshop to dry out and be stripped for repair.
Assessment sheet issued
Show
Adrienne Barwell (Inactive)
added a comment - Assessment sheet issued
| Attachment | screenshot-7.png [ 120146 ] |
This unit is now in the workshop- I am waiting for the assessment sheet from Matt.
Show
Adrienne Barwell (Inactive)
added a comment - This unit is now in the workshop- I am waiting for the assessment sheet from Matt.
I have spoken to Matt he has almost completed stripping the unit and will be able to give me a quotation for repair by Monday
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to Matt he has almost completed stripping the unit and will be able to give me a quotation for repair by Monday
Matt is still working on this unit in his spare time.
Show
Adrienne Barwell (Inactive)
added a comment - Matt is still working on this unit in his spare time.
Matt has not spend any time on this unit recently. I will issue a new worksheet
Show
Adrienne Barwell (Inactive)
added a comment - Matt has not spend any time on this unit recently. I will issue a new worksheet
I will get Matt back working on this in January when we come back
Show
Adrienne Barwell (Inactive)
added a comment - I will get Matt back working on this in January when we come back
Awaiting scheduling
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Adrienne Barwell (Inactive)
added a comment - Awaiting scheduling
Steve advises that it will take 6 weeks for two men to get this back to normal, without any furniture
Show
Adrienne Barwell (Inactive)
added a comment - Steve advises that it will take 6 weeks for two men to get this back to normal, without any furniture
no further progress on this claim
Show
Adrienne Barwell (Inactive)
added a comment - no further progress on this claim
If Keith comes to work, we will ask him to work on this unit
Show
Adrienne Barwell (Inactive)
added a comment - If Keith comes to work, we will ask him to work on this unit
no further foward
Show
Adrienne Barwell (Inactive)
added a comment - no further foward
Still no movement with this
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Adrienne Barwell (Inactive)
added a comment - Still no movement with this
I have made a note to check with Ade what is going to be done with this issue.
Show
Charleen Sibley
added a comment - I have made a note to check with Ade what is going to be done with this issue.
We do not have the man power to complete this van at the present time, I have assigned this issue to Charleen
Show
Adrienne Barwell (Inactive)
added a comment - We do not have the man power to complete this van at the present time, I have assigned this issue to Charleen
| Assignee | Adrienne Barwell [ adrienne ] | Charleen Sibley [ charleen sibley ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Park_Contact |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
230d 18h 41m | 1 | Adrienne Barwell (Inactive) | 19/Dec/14 9:21 AM | |||||
|
1s | 1 | Adrienne Barwell (Inactive) | 19/Dec/14 9:21 AM | |||||
|
2s | 1 | Adrienne Barwell (Inactive) | 19/Dec/14 9:21 AM | |||||
|
300d 1h 59m | 1 | Adrienne Barwell (Inactive) | 15/Oct/15 12:20 PM | |||||
|
112d 5h 17m | 1 | Adrienne Barwell (Inactive) | 04/Feb/16 4:38 PM | |||||
|
672d 18h 40m | 1 | Rose Crisp (Inactive) | 08/Dec/17 11:19 AM | |||||
|
2s | 1 | Rose Crisp (Inactive) | 08/Dec/17 11:19 AM | |||||
|
1s | 1 | Rose Crisp (Inactive) | 08/Dec/17 11:19 AM |
