Details
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Type:
Lounge Furniture (8 Weeks)
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Status: Complete
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Priority:
Manager escalations
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Resolution: Completed
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Labels:None
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ID Number:408626 413040
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Order No:AS9607/54014
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Plot:showground
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Model:Sherborne
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Serial:WB6772/004
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Status Colour:
Complete
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Parts From?:Supplier
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Stock_Number:31863
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Park_Company:River Valley Country Park
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Park_Key_Account:No
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Email | asales@surfbay.co.uk | |
| Park_Phone | 01837 680100 | |
| Park_Code | SURF99 | |
| Park_Key_Account | No | |
| Park_Address | Surf Bay Leisure (Winkleigh) |
| Attachment | screenshot-1.jpg [ 101753 ] |
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Adrienne Barwell (Inactive)
added a comment -
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I have asked Celia at Willerby to change this van over to Surf bay so that I can place the order for bits on line. Awaiting her response
Show
Adrienne Barwell (Inactive)
added a comment - I have asked Celia at Willerby to change this van over to Surf bay so that I can place the order for bits on line. Awaiting her response
| Stock_Number | 31863 |
We require 30 metres of edging strip for the furniture
12 bulbs
1x furniture wheel for TV Unit
Remove fire place, replace top section(no doors required)
Replace worktop and a piece of worktop edging
Sockets for the fire place and bedroom, Steve will look to see if he can clean them up
Surround for the kitchen lounge divider
Bottom of the kitchen units
Repair Twin bedroom wardrobe
Toilet cistern shelf and other shelves in the bathroom
White melamine around the blinds, use our stock
Main bedroom two bedside cabinets
Dressing table complete unit without doors
Main bedroom lights - golf ball bulbs
Ensuite bathroom cistern shelf and shelving units
Ensuite white melamine around the blinds
12 bulbs
1x furniture wheel for TV Unit
Remove fire place, replace top section(no doors required)
Replace worktop and a piece of worktop edging
Sockets for the fire place and bedroom, Steve will look to see if he can clean them up
Surround for the kitchen lounge divider
Bottom of the kitchen units
Repair Twin bedroom wardrobe
Toilet cistern shelf and other shelves in the bathroom
White melamine around the blinds, use our stock
Main bedroom two bedside cabinets
Dressing table complete unit without doors
Main bedroom lights - golf ball bulbs
Ensuite bathroom cistern shelf and shelving units
Ensuite white melamine around the blinds
Show
Adrienne Barwell (Inactive)
added a comment - We require 30 metres of edging strip for the furniture
12 bulbs
1x furniture wheel for TV Unit
Remove fire place, replace top section(no doors required)
Replace worktop and a piece of worktop edging
Sockets for the fire place and bedroom, Steve will look to see if he can clean them up
Surround for the kitchen lounge divider
Bottom of the kitchen units
Repair Twin bedroom wardrobe
Toilet cistern shelf and other shelves in the bathroom
White melamine around the blinds, use our stock
Main bedroom two bedside cabinets
Dressing table complete unit without doors
Main bedroom lights - golf ball bulbs
Ensuite bathroom cistern shelf and shelving units
Ensuite white melamine around the blinds
I have asked Darren / Emma to ensure that the unit is locked so that parts are not taken from the unit
Show
Adrienne Barwell (Inactive)
added a comment - I have asked Darren / Emma to ensure that the unit is locked so that parts are not taken from the unit
| Attachment | screenshot-2.jpg [ 102033 ] |
Celia is changing the van details on their system so that I can access it.
Show
Adrienne Barwell (Inactive)
added a comment - Celia is changing the van details on their system so that I can access it.
| Attachment | screenshot-3.jpg [ 102525 ] |
I have tried to access this again on the Willerby system but still have no access I have e-mailed Ceila again
Show
Adrienne Barwell (Inactive)
added a comment - I have tried to access this again on the Willerby system but still have no access I have e-mailed Ceila again
| Attachment | screenshot-4.jpg [ 102526 ] |
I tried to gain access again yesterday afternoon because Celia advised she had changed the system but still could not. Will try again now
Show
Adrienne Barwell (Inactive)
added a comment - I tried to gain access again yesterday afternoon because Celia advised she had changed the system but still could not. Will try again now
| Attachment | screenshot-5.jpg [ 102641 ] |
| Attachment | screenshot-6.jpg [ 102642 ] |
Still no joy, I have informed Celia and asked if I can just submit the order via e-mail awaiting her response
Show
Adrienne Barwell (Inactive)
added a comment - Still no joy, I have informed Celia and asked if I can just submit the order via e-mail awaiting her response
| Attachment | screenshot-7.jpg [ 102643 ] |
Celia, asked me to e-mail across the parts we require, I have done this and await her response
Show
Adrienne Barwell (Inactive)
added a comment - Celia, asked me to e-mail across the parts we require, I have done this and await her response
| Attachment | screenshot-8.jpg [ 102653 ] |
| Attachment | screenshot-9.jpg [ 102900 ] |
Celia has advised that this is now okay to put through on their system, I have put the order request through and await their response
Show
Adrienne Barwell (Inactive)
added a comment - Celia has advised that this is now okay to put through on their system, I have put the order request through and await their response
| Order No | AS9607/54014 |
I have spoken to Darren to see whether they have locked up this unit, he advised that they have no keys, we will get Steve to change the barrel
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to Darren to see whether they have locked up this unit, he advised that they have no keys, we will get Steve to change the barrel
| Attachment | screenshot-10.jpg [ 102901 ] |
This van is now locked and has a key number of E109
Show
Adrienne Barwell (Inactive)
added a comment - This van is now locked and has a key number of E109
| Attachment | screenshot-11.jpg [ 103095 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
I have received the quote from Willberby and asked them to proceed with the order
Show
Adrienne Barwell (Inactive)
added a comment - I have received the quote from Willberby and asked them to proceed with the order
| Attachment | 402832.pdf [ 103096 ] |
| Attachment | screenshot-12.jpg [ 103098 ] |
recieved worktop edging, labelled and put on rack in stores
Show
Claire Folland
added a comment - recieved worktop edging, labelled and put on rack in stores
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
recieved various furniture items from willerby, issued worksheet
Show
Claire Folland
added a comment - recieved various furniture items from willerby, issued worksheet
blank worksheet returned by Steve, I have asked him what parts are required, he has advised: wall kitchen units either side of the cooker, front of the fire and casters.
I will put a new order into Willerby
I will put a new order into Willerby
Show
Adrienne Barwell (Inactive)
added a comment - blank worksheet returned by Steve, I have asked him what parts are required, he has advised: wall kitchen units either side of the cooker, front of the fire and casters.
I will put a new order into Willerby
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
I need photographs, of the items, Steve says he has given them to me but I cannot locate them, I have phoned Steve and asked him to send them to me again
Show
Adrienne Barwell (Inactive)
added a comment - I need photographs, of the items, Steve says he has given them to me but I cannot locate them, I have phoned Steve and asked him to send them to me again
| Attachment | IMG_0561.JPG [ 108868 ] | |
| Attachment | IMG_0562.JPG [ 108869 ] | |
| Attachment | IMG_0563.JPG [ 108870 ] |
| Attachment | new order for parts.png [ 108871 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
I have submitted the new order to Willerby
Show
Adrienne Barwell (Inactive)
added a comment - I have submitted the new order to Willerby
| Attachment | screenshot-13.png [ 108872 ] |
Updated Michael
Show
Adrienne Barwell (Inactive)
added a comment - Updated Michael
| ID Number | 408626 |
| Attachment | screenshot-14.png [ 108873 ] |
Willerby had closed this issue without any action, I have re-submitted to Willerby
Show
Adrienne Barwell (Inactive)
added a comment - Willerby had closed this issue without any action, I have re-submitted to Willerby
| Attachment | re-submit with information.png [ 112457 ] |
| Attachment | re-submit with information.png [ 112458 ] |
| Priority | Normal [ 21 ] | Manager escalations [ 10000 ] |
| ID Number | 408626 | 408626 413040 |
| Attachment | parts on order.png [ 112652 ] |
the kitchen wall cupboards are now on order.
Willerby are still querying which part is missing from the fireplace, I have issued a worksheet for Steve to get a photograph showing which piece is missing.
Willerby are still querying which part is missing from the fireplace, I have issued a worksheet for Steve to get a photograph showing which piece is missing.
Show
Adrienne Barwell (Inactive)
added a comment - the kitchen wall cupboards are now on order.
Willerby are still querying which part is missing from the fireplace, I have issued a worksheet for Steve to get a photograph showing which piece is missing.
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
Steve has advised that he would doesn't really need the extra part for the fire. I have updated Willerby.
I have asked Celia at Willerby to confirm an expected delivery date for the wall cupboards so that we can complete this unit. (Emma would like this van to go out about 11th April.
I have asked Celia at Willerby to confirm an expected delivery date for the wall cupboards so that we can complete this unit. (Emma would like this van to go out about 11th April.
Show
Adrienne Barwell (Inactive)
added a comment - Steve has advised that he would doesn't really need the extra part for the fire. I have updated Willerby.
I have asked Celia at Willerby to confirm an expected delivery date for the wall cupboards so that we can complete this unit. (Emma would like this van to go out about 11th April.
| Park_Company | Surf Bay Leisure (Winkleigh) | River Valley Country Park |
| Park_Postcode | TR20 9ER | |
| Park_Email | asales@surfbay.co.uk | rivervalley@surfbay.co.uk |
| Park_Phone | 01837 680100 | 01736 763398 |
| Park_Code | SURF99 | RIVE02 |
| Park_Address2 | Relubbus | |
| Park_City | Penzance | |
| Park_Address | Surf Bay Leisure (Winkleigh) | River Valley Country Park |
Worksheet for photographs to be taken returned and complete
Show
Ellie W (Inactive)
added a comment - Worksheet for photographs to be taken returned and complete
| Attachment | WIN-194.pdf [ 114723 ] |
Willerby have delivered 2 locker units, will issue a worksheet for steve to complete work next week
Show
Claire Folland
added a comment - Willerby have delivered 2 locker units, will issue a worksheet for steve to complete work next week
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 27/Apr/16 | |
| Plot |
Worksheet returned, all work on this unit complete - Closed claim
Show
Ellie W (Inactive)
added a comment - Worksheet returned, all work on this unit complete - Closed claim
| Attachment | WIN-194 (2).pdf [ 117124 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
2s | 1 | Adrienne Barwell (Inactive) | 05/Jan/16 12:37 PM | |||||
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1h 7m | 1 | Adrienne Barwell (Inactive) | 05/Jan/16 1:45 PM | |||||
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80d 13h 37m | 2 | Adrienne Barwell (Inactive) | 09/Mar/16 9:54 AM | |||||
|
3s | 2 | Adrienne Barwell (Inactive) | 09/Mar/16 9:54 AM | |||||
|
6s | 2 | Adrienne Barwell (Inactive) | 09/Mar/16 9:54 AM | |||||
|
89d 7h 49m | 2 | Claire Folland | 21/Apr/16 1:42 PM | |||||
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9s | 2 | Claire Folland | 21/Apr/16 1:42 PM | |||||
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43d 29m | 2 | Adrienne Barwell (Inactive) | 22/Apr/16 3:41 PM | |||||
|
11d 20h 10m | 2 | temp | 04/May/16 11:52 AM | |||||
|
1s | 1 | temp | 04/May/16 11:52 AM |
