Details
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Type:
Lounge Furniture (8 Weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Order No:AS10829/50354
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Plot:Workshop
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Model:Rio
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Serial:wb5443/004
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Size:??
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Status Colour:
Complete
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Stock_Number:none
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Park_Company:Surfbay Winkleigh (New value)
Activity
| Field | Original Value | New Value |
|---|---|---|
| Due Date | 24/May/17 |
| Attachment | 29.03.17 email from adam.png [ 150581 ] |
| Attachment | screenshot-1.png [ 150583 ] |
| Attachment | screenshot-2.png [ 150584 ] |
| Attachment | screenshot-3.png [ 150606 ] |
Not had a reply from Adam still so i have sent him a chase to get the information I need for Willerby to be able to change the owner ship to us then I can order parts if they still do them.
screen shot on Jira of the email
screen shot on Jira of the email
Show
Lorraine Pryor (Inactive)
added a comment - Not had a reply from Adam still so i have sent him a chase to get the information I need for Willerby to be able to change the owner ship to us then I can order parts if they still do them.
screen shot on Jira of the email
| Attachment | screenshot-4.png [ 151729 ] |
| Attachment | 12.04.17 email from adam with information needed.png [ 153893 ] |
| Attachment | screenshot-5.png [ 153946 ] |
| Attachment | 12.04.17 email from Adam with more information.png [ 153947 ] |
Hi Lorraine,
Sorry for the delay getting the information.
The caravan is a 2011 Willerby Rio 35x12x3.
We purchased the caravan from Bourne Leisure on 27/09/2016.
Thanks
Adam.
Sorry for the delay getting the information.
The caravan is a 2011 Willerby Rio 35x12x3.
We purchased the caravan from Bourne Leisure on 27/09/2016.
Thanks
Adam.
Show
Lorraine Pryor (Inactive)
added a comment - Hi Lorraine,
Sorry for the delay getting the information.
The caravan is a 2011 Willerby Rio 35x12x3.
We purchased the caravan from Bourne Leisure on 27/09/2016.
Thanks
Adam.
| Attachment | 12.04.17 email willerby re parts.png [ 153958 ] |
Good afternoon
I have just been on the Willerby system to try and change a van that we purchased from Bourne last year as
We would like to order ;
10 rolls of the paper used in the lounge (Cream) 3 rolls of the paper used in the bedrooms on the feature wall where the headboards are. (Grey)
S/n wb5443/004 2011 Willerby Rio 35x12x3, purchased the caravan from Bourne Leisure on 27/09/2016.
But the system states that I’m unable to do this, can you please advise me if you can change this van over or provide
Me with a cost for the parts please.
Kind Regards
Lorraine
Warranty & Aftersales
Customer Care Department
I have just been on the Willerby system to try and change a van that we purchased from Bourne last year as
We would like to order ;
10 rolls of the paper used in the lounge (Cream) 3 rolls of the paper used in the bedrooms on the feature wall where the headboards are. (Grey)
S/n wb5443/004 2011 Willerby Rio 35x12x3, purchased the caravan from Bourne Leisure on 27/09/2016.
But the system states that I’m unable to do this, can you please advise me if you can change this van over or provide
Me with a cost for the parts please.
Kind Regards
Lorraine
Warranty & Aftersales
Customer Care Department
Show
Lorraine Pryor (Inactive)
added a comment - Good afternoon
I have just been on the Willerby system to try and change a van that we purchased from Bourne last year as
We would like to order ;
10 rolls of the paper used in the lounge (Cream) 3 rolls of the paper used in the bedrooms on the feature wall where the headboards are. (Grey)
S/n wb5443/004 2011 Willerby Rio 35x12x3, purchased the caravan from Bourne Leisure on 27/09/2016.
But the system states that I’m unable to do this, can you please advise me if you can change this van over or provide
Me with a cost for the parts please.
Kind Regards
Lorraine
Warranty & Aftersales
Customer Care Department
| Attachment | 12.04.17 acknowledge ment email from willerby.png [ 153961 ] |
willerby have emailed back Please to say note this email address is currently not being checked due to holidays.
Please contact the Customer Service team on 01482 707844 if your enquiry is urgent.
Emails will be picked up again on 18th April
Please contact the Customer Service team on 01482 707844 if your enquiry is urgent.
Emails will be picked up again on 18th April
Show
Lorraine Pryor (Inactive)
added a comment - willerby have emailed back Please to say note this email address is currently not being checked due to holidays.
Please contact the Customer Service team on 01482 707844 if your enquiry is urgent.
Emails will be picked up again on 18th April
Called Willerby as they had still not changed the holiday home over to us, spoken to a lady on the phone at 10.07 and she will get this done for me today and then I can try and finally put a request in for the wallpaper.
Show
Lorraine Pryor (Inactive)
added a comment - Called Willerby as they had still not changed the holiday home over to us, spoken to a lady on the phone at 10.07 and she will get this done for me today and then I can try and finally put a request in for the wallpaper.
| Attachment | sage ordr no when we need one.png [ 156456 ] |
| Attachment | screenshot-6.png [ 156459 ] |
| Order No | AS10829/50354 |
I have now been able to submit a enquiry into willerby so I'm hoping they responded ASAP
Show
Lorraine Pryor (Inactive)
added a comment - I have now been able to submit a enquiry into willerby so I'm hoping they responded ASAP
| Attachment | screenshot-7.png [ 158515 ] |
Willerby have come back to say : Rejection Reason: Unable to supply.
I have now emailed Adam to update him.
I have now emailed Adam to update him.
Show
Lorraine Pryor (Inactive)
added a comment - Willerby have come back to say : Rejection Reason: Unable to supply.
I have now emailed Adam to update him.
| Attachment | 02.05.17 email to adam re wallpaper.png [ 158516 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Rejected [ 10002 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
Park updated by email today - send to Gemma and copy given to Adam.
Show
Charleen Sibley
added a comment - Park updated by email today - send to Gemma and copy given to Adam.
Park updated by email today - send to Gemma and copy given to Adam.
Show
Charleen Sibley
added a comment - Park updated by email today - send to Gemma and copy given to Adam.
Park updated by email today - send to Gemma and copy given to Adam.
Show
Charleen Sibley
added a comment - Park updated by email today - send to Gemma and copy given to Adam.
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
34d 6h 11m | 1 | Lorraine Pryor (Inactive) | 02/May/17 4:08 PM | |||||
|
2s | 1 | Lorraine Pryor (Inactive) | 02/May/17 4:08 PM | |||||
|
4s | 1 | Lorraine Pryor (Inactive) | 02/May/17 4:08 PM | |||||
|
3s | 1 | Lorraine Pryor (Inactive) | 02/May/17 4:08 PM | |||||
|
2m | 1 | Lorraine Pryor (Inactive) | 02/May/17 4:10 PM |
Screen shots attached to jira.
I have today emailed Adam as I will need more information to be able to change the van over to us then I can put a parts enquiry into Willbery.