Details
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Type:
Parts required
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Plot:Mr P Sharp
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Model:Adventurer
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Serial:10760H
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Status Colour:
Complete
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Park_Company:Not defined
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
31m 11s | 1 | Adrienne Barwell (Inactive) | 28/Nov/12 9:53 AM | |||||
|
14d 6h 24m | 1 | Linda Trunkfield (Inactive) | 12/Dec/12 4:18 PM | |||||
|
7s | 1 | Linda Trunkfield (Inactive) | 12/Dec/12 4:18 PM | |||||
|
5s | 1 | Linda Trunkfield (Inactive) | 12/Dec/12 4:18 PM |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Parts Recieved [ 10003 ] | Resolved [ 5 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
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Linda Trunkfield (Inactive)
added a comment -
Permalink
e-mail sent - brochures sent
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Linda Trunkfield (Inactive)
added a comment - e-mail sent - brochures sent
Customer called again saying that the Adventurer was based on a Bordeaux I told him it is the Burgundy he asked if I could send him some brochures of both the Burgundy and the Bordeaux. He also asked for the e-mail send from Swift saying they could not help.
Mr Sharp
22 Rocks Road
Halifax
HX3 OHR
e-mail jphsharp@blueyonder.co.uk
Mr Sharp
22 Rocks Road
Halifax
HX3 OHR
e-mail jphsharp@blueyonder.co.uk
Show
Linda Trunkfield (Inactive)
added a comment - - edited Customer called again saying that the Adventurer was based on a Bordeaux I told him it is the Burgundy he asked if I could send him some brochures of both the Burgundy and the Bordeaux. He also asked for the e-mail send from Swift saying they could not help.
Mr Sharp
22 Rocks Road
Halifax
HX3 OHR
e-mail jphsharp@blueyonder.co.uk
| Attachment | screenshot-1.jpg [ 36287 ] |
Swift have advised that would be unable to supply the parts - customer has been notified. please see attached PER.
Show
Linda Trunkfield (Inactive)
added a comment - - edited Swift have advised that would be unable to supply the parts - customer has been notified. please see attached PER.
I have the paper work from ade, but I don't know the size of the door required.
I've looked on super-care, printed the doors for the kitchen off and will leave this with Claire to check on Monday what size door he would need and then give him a price.
I've looked on super-care, printed the doors for the kitchen off and will leave this with Claire to check on Monday what size door he would need and then give him a price.
Show
Lorraine Pryor (Inactive)
added a comment - I have the paper work from ade, but I don't know the size of the door required.
I've looked on super-care, printed the doors for the kitchen off and will leave this with Claire to check on Monday what size door he would need and then give him a price.
| Field | Original Value | New Value |
|---|---|---|
| Status | Open [ 1 ] | Parts ordered [ 3 ] |
| Due Date | 16/Jan/13 | 24/Dec/12 |
| Customer Code | GUNV01 | surf99 |
| Key |
|
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| Workflow | New Chargeable Parts [ 70352 ] | Workshop Insurance [ 70377 ] |
| Project | Chargeable Parts [ 10030 ] | Workshop Insurance [ 10051 ] |
The Adventurer is actually the same as the Burgundy not the Bordeaux as advised by the customer!
Show
Adrienne Barwell (Inactive)
added a comment - The Adventurer is actually the same as the Burgundy not the Bordeaux as advised by the customer!
I have passed the paperwork for this to Lorraine for processing
Show
Adrienne Barwell (Inactive)
added a comment - I have passed the paperwork for this to Lorraine for processing
Mr P Sharp 01422 340 664
Telephoned to advise that he would like to remove his fridge freezer and wants and price to put cupboards (carcass and doors) in its place. I have advised Mr Sharp that we can only supply these if they are the standard size produced by Swift. He stated that an Adventurer is exactly the same as the Bordeaux which does not have a fridge freezer so we can get prices for the cupboards from there!
I advised that we would look into this with Swift and get back to him
Telephoned to advise that he would like to remove his fridge freezer and wants and price to put cupboards (carcass and doors) in its place. I have advised Mr Sharp that we can only supply these if they are the standard size produced by Swift. He stated that an Adventurer is exactly the same as the Bordeaux which does not have a fridge freezer so we can get prices for the cupboards from there!
I advised that we would look into this with Swift and get back to him
Show
Adrienne Barwell (Inactive)
added a comment - Mr P Sharp 01422 340 664
Telephoned to advise that he would like to remove his fridge freezer and wants and price to put cupboards (carcass and doors) in its place. I have advised Mr Sharp that we can only supply these if they are the standard size produced by Swift. He stated that an Adventurer is exactly the same as the Bordeaux which does not have a fridge freezer so we can get prices for the cupboards from there!
I advised that we would look into this with Swift and get back to him