Details
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Type:
Boiler (2 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Responsibility:SurfBay Attending
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Plot:18
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Serial:1670547
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Manufacturer:ABI
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Model:sunningdale
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Year:2015
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Size:36x12
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Status Colour:
Complete
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Stock_Number:31381
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Times Scheduled:1
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Park_Company:Penrose Holiday Park
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Park_Postcode:TR4 9QF
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Park_Contact:Emma
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Park_Phone:01872573185
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Park_Email:penroseholidays@gmail.com / info@penroseholidaypark.com
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Park_Code:PENR01
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Park_Key_Account:No
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | TR4 9QF | |
| Park_Code | PENR01 | |
| Park_Key_Account | No | |
| Park_Address2 | Goonhavern | |
| Park_City | Truro |
| Attachment | screenshot-1.png [ 138573 ] |
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Debbie Bartlett (Inactive)
added a comment -
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I have submitted this claim to AbI screen shot attached.
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Debbie Bartlett (Inactive)
added a comment - I have submitted this claim to AbI screen shot attached.
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Lisa has phoned asking for date of sale and the owners name for this van. I have phoned the park I left a voicemail on the park phone. (Call 14.25)
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Isabel Smith (Inactive)
added a comment - Lisa has phoned asking for date of sale and the owners name for this van. I have phoned the park I left a voicemail on the park phone. (Call 14.25)
| Assignee | Debbie Bartlett [ debbieb ] | Isabel Smith [ monica ] |
The park have phoned back with the owners name and date of sale. I have phoned Lisa at ABI to update her and ask that she escalate this to morco because the customer would like the heating sorted out this week. (Call from Penrose Holiday Park 10.58). I have called Amy at ABI and referred it to morco today. I have said that it is urgent call at 11.06.
Show
Isabel Smith (Inactive)
added a comment - The park have phoned back with the owners name and date of sale. I have phoned Lisa at ABI to update her and ask that she escalate this to morco because the customer would like the heating sorted out this week. (Call from Penrose Holiday Park 10.58). I have called Amy at ABI and referred it to morco today. I have said that it is urgent call at 11.06.
Heather at Penrose has asked who would cover the cost of the owner having to stay in a hotel during the time that his caravan is being fixed. I explained that this would not be a decision that I would be able to make. I have asked her to put it in an email and I would refer it to Adrienne who would be able to discuss it with ABI.
I have told heather that i would ring back on Thursday with an update.
I have told heather that i would ring back on Thursday with an update.
Show
Isabel Smith (Inactive)
added a comment - Heather at Penrose has asked who would cover the cost of the owner having to stay in a hotel during the time that his caravan is being fixed. I explained that this would not be a decision that I would be able to make. I have asked her to put it in an email and I would refer it to Adrienne who would be able to discuss it with ABI.
I have told heather that i would ring back on Thursday with an update.
Emma has asked if there is anyway that we can get get one of our engineers out to this. I have discussed the problem with Steve and he will pop down there tomorrow and take the MORCO first aid kit with him
Show
Adrienne Barwell (Inactive)
added a comment - Emma has asked if there is anyway that we can get get one of our engineers out to this. I have discussed the problem with Steve and he will pop down there tomorrow and take the MORCO first aid kit with him
| Priority | Normal [ 21 ] | Critical [ 24 ] |
| Responsibility | Undecided [ 10040 ] | SurfBay Attending [ 10042 ] |
| Attachment | SKM_C224e17012009221.pdf [ 139623 ] |
Steve has attended this and has ordered the faulty part see PDF attached.
Show
Isabel Smith (Inactive)
added a comment - Steve has attended this and has ordered the faulty part see PDF attached.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Assignee | Isabel Smith [ monica ] | Debbie Bartlett [ debbieb ] |
I have spoken to Steve ref the notes and he didn't order any parts due to another contractor having attended site before us. The other engineer that attended has ordered the parts. So Surf Bay was not needed to carry out any works.
Show
Debbie Bartlett (Inactive)
added a comment - I have spoken to Steve ref the notes and he didn't order any parts due to another contractor having attended site before us. The other engineer that attended has ordered the parts. So Surf Bay was not needed to carry out any works.
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Debbie Bartlett [ debbieb ] | Adrienne Barwell [ adrienne ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Debbie Bartlett [ debbieb ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Complete [ 6 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
8m 42s | 1 | debbieb | 12/Jan/17 2:49 PM | |||||
|
7d 18h 49m | 1 | monica | 20/Jan/17 9:38 AM | |||||
|
2s | 1 | monica | 20/Jan/17 9:38 AM | |||||
|
10d 5h 16m | 1 | debbieb | 30/Jan/17 2:55 PM | |||||
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3s | 1 | debbieb | 30/Jan/17 2:55 PM | |||||
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4s | 1 | debbieb | 30/Jan/17 2:55 PM | |||||
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4s | 1 | debbieb | 30/Jan/17 2:55 PM | |||||
|
3s | 1 | debbieb | 30/Jan/17 2:55 PM | |||||
|
4s | 1 | debbieb | 30/Jan/17 2:55 PM |
