Details
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Type:
Boiler (2 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Responsibility:RTM
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Plot:Golden Sands 12
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Hire_or_Retail:Retail
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Serial:1732103
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Manufacturer:ABI
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Model:Oakley
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Year:2017
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Status Colour:
Complete
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Stock_Number:32766
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Times Scheduled:2
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Park_Company:Holiday Resort Unity
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Park_Postcode:TA8 2RB
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Park_Contact:Elly Peters
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Park_Phone:01278 751602
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Park_Email:
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Park_Code:UNIT01
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Additional Contact Details:Stacey
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Park_Key_Account:Yes
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| ID Number | R0018112 |
| Assignee | Adrienne Barwell [ adrienne ] | Charleen Sibley [ charleen sibley ] |
| Attachment | initial report.png [ 151073 ] |
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Adrienne Barwell (Inactive)
added a comment -
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Stacey has advised that she has had to take this off hire until a new microwave has been sent, the original is blowing the electrics
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Adrienne Barwell (Inactive)
added a comment - Stacey has advised that she has had to take this off hire until a new microwave has been sent, the original is blowing the electrics
| Attachment | reported to ABI.png [ 151074 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | updated Stacey.png [ 151075 ] |
Phoned ABI for an update, they have advised that they have processed the claim but have not yet referred this to the supplier. I have asked that they stress that the site need this microwave before Friday. Kristie has advised that she will make sure the warranty team are aware that the site cannot let this unit with out the microwave working.
Show
Adrienne Barwell (Inactive)
added a comment - Phoned ABI for an update, they have advised that they have processed the claim but have not yet referred this to the supplier. I have asked that they stress that the site need this microwave before Friday. Kristie has advised that she will make sure the warranty team are aware that the site cannot let this unit with out the microwave working.
| Attachment | update to Stacey.png [ 151652 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
I have phoned ABI to find out whether this will be sent in time. ABI have confirmed that a replacement will be delivered to the site today
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Adrienne Barwell (Inactive)
added a comment - I have phoned ABI to find out whether this will be sent in time. ABI have confirmed that a replacement will be delivered to the site today
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Attachment | updated Stacey and Alan.png [ 152025 ] |
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 06/Apr/17 | |
| Plot |
I have updated Stacey and Alan about the Microwave
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Adrienne Barwell (Inactive)
added a comment - I have updated Stacey and Alan about the Microwave
Alan House has confirmed that the Microwave has arrived and their guys should be able to fit this.
(I have spoken to Amanda and Baris is available if required)
(I have spoken to Amanda and Baris is available if required)
Show
Adrienne Barwell (Inactive)
added a comment - Alan House has confirmed that the Microwave has arrived and their guys should be able to fit this.
(I have spoken to Amanda and Baris is available if required)
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
3m 47s | 1 | Adrienne Barwell (Inactive) | 31/Mar/17 1:15 PM | |||||
|
3d 21h 17m | 1 | Adrienne Barwell (Inactive) | 04/Apr/17 10:32 AM | |||||
|
1d 26m | 1 | Adrienne Barwell (Inactive) | 05/Apr/17 10:59 AM | |||||
|
6m 37s | 1 | Adrienne Barwell (Inactive) | 05/Apr/17 11:06 AM | |||||
|
1h 22m | 1 | Adrienne Barwell (Inactive) | 05/Apr/17 12:28 PM | |||||
|
15s | 1 | Adrienne Barwell (Inactive) | 05/Apr/17 12:29 PM |
