Details
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Type:
Boiler (2 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Serial:1780360
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Manufacturer:ABI
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Model:Westwood
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Year:2016
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ID Number:R0019410
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Status Colour:
Complete
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Times Scheduled:2
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Park_Company:Mr Darren McCormack
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Park_Postcode:TW19 6BQ
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Park_Phone:07738 612407
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Park_Email:ddmmcc@me.com
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Park_Code:MCCO05
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Park_Key_Account:No
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Company | Privateland | Mr Darren McCormack |
| Park_Postcode | TW19 6BQ | |
| Park_Email | ddmmcc@me.com | |
| Park_Phone | .. | |
| Park_Code | MCCO05 | |
| Park_Key_Account | No | |
| Park_Address2 | Amberley | |
| Park_City | Stanwell Moor, STAINES | |
| Park_Address | Mr Darren McCormack |
| Issue Type | Taps (4 Weeks) [ 35 ] | Boiler (2 Weeks) [ 21 ] |
| Due Date | 11/Oct/16 | 12/May/17 |
| Work Scheduled | 28/Sep/16 |
| Attachment | ABI Warranty Claim.png [ 157938 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Assignee | Isabel Smith [ monica ] | Charleen Sibley [ charleen sibley ] |
| Park_Contact |
Darren has left a voicemail on Claire's phone asking for an update on the issue. I have phoned ABI asking for an update they have not received one from Morco as of yet. They understand that it is urgent and that his wife is ill but they have said that they will email Morco again chasing the claim and ask them to contact the owner as quickly as possible.
I have phoned back Darren explaining this. He has asked that we continue to chase this.
I have phoned back Darren explaining this. He has asked that we continue to chase this.
Show
Isabel Smith (Inactive)
added a comment - Darren has left a voicemail on Claire's phone asking for an update on the issue. I have phoned ABI asking for an update they have not received one from Morco as of yet. They understand that it is urgent and that his wife is ill but they have said that they will email Morco again chasing the claim and ask them to contact the owner as quickly as possible.
I have phoned back Darren explaining this. He has asked that we continue to chase this.
| Attachment | ABI Refferal.png [ 159854 ] |
| Priority | Normal [ 21 ] | Critical [ 24 ] |
| ID Number | R0019410 |
| Assignee | Charleen Sibley [ charleen sibley ] | Isabel Smith [ monica ] |
I have phoned ABI and spoken to Lucie. She has confirmed that this issue has been completed by Morco. call time 14.29
Show
Isabel Smith (Inactive)
added a comment - I have phoned ABI and spoken to Lucie. She has confirmed that this issue has been completed by Morco. call time 14.29
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
7m 56s | 1 | monica | 28/Apr/17 11:53 AM | |||||
|
3d 22h 38m | 1 | monica | 02/May/17 10:32 AM | |||||
|
42d 4h 27m | 1 | monica | 13/Jun/17 2:59 PM | |||||
|
7s | 1 | monica | 13/Jun/17 2:59 PM | |||||
|
3s | 1 | monica | 13/Jun/17 2:59 PM | |||||
|
2s | 1 | monica | 13/Jun/17 2:59 PM |
He has also advised me that his wife has had a serious operation and they don't have any heating. They are living in the van and this is urgent.
Claim submitted.