Details
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Type:
Taps (4 Weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:RTM
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Hire_or_Retail:Retail
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Serial:1670558
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Manufacturer:ABI
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Model:Sunningdale Premier
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Year:2015
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Size:36 X 12
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Status Colour:
Complete
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Stock_Number:31402
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Times Scheduled:2
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Park_Company:Sandy Glade Caravan Park - DO NOT SEND PARTS DIRECT TO SITE
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Park_Postcode:TA8 2QX
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Park_Contact:Russell Midgley
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Park_Phone:01278 751271 / Michael Taylor: 07856 903832
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Park_Email:sandyglade-rec@jfhols.co.uk
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Park_Code:SAND03
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Additional Contact Details:
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Park_Key_Account:Yes
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SLA Status:
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SLA: Open Jobs Overdue Status:
Issue Links
- Customer Problem with
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ABI-13687
BATHROOM - Tap is leaking and needs replacing (linked with ABI-13283)
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- Complete
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Activity
Spoke to Amy @ 9.40 she is chasing this this morning and will get back to me later. She had it down as urgent and she thought their engineer was going out this week, but she isn't sure so as I say she will get back to me later.
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Rose Crisp (Inactive)
added a comment - Spoke to Amy @ 9.40 she is chasing this this morning and will get back to me later. She had it down as urgent and she thought their engineer was going out this week, but she isn't sure so as I say she will get back to me later.
I rang Amy again @ 14.28 for feedback on this issue,Amy said their engineer went on 26/6/17 completed.
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Rose Crisp (Inactive)
added a comment - - edited I rang Amy again @ 14.28 for feedback on this issue,Amy said their engineer went on 26/6/17 completed.
Have checked again @ 14.28 and yes their engineer did attend but with wrong tap, Amy says the engineer is due to go again w/c 3/7/17
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Rose Crisp (Inactive)
added a comment - Have checked again @ 14.28 and yes their engineer did attend but with wrong tap, Amy says the engineer is due to go again w/c 3/7/17
I have spoken to Mrs Davies @ 15.46 who has said it is ok for the engineer to attend w/c 3/7/17 and to confirm it is NOT the KITCHEN tap it is the BATHROOM tap. She also asked me to email Warren to inform him someone will be going w/c 3/7/17 and also could we make sure that the engineers do not make the van dirty and make sure they lock up.
I have checked the original email that reported this and Amanda(see attached email) put in the email it was a KITCHEN tap and I think this is where all the confusion started.
I will call Amy on Monday as 3/7/17 as this is URGENT.
I have checked the original email that reported this and Amanda(see attached email) put in the email it was a KITCHEN tap and I think this is where all the confusion started.
I will call Amy on Monday as 3/7/17 as this is URGENT.
Show
Rose Crisp (Inactive)
added a comment - - edited I have spoken to Mrs Davies @ 15.46 who has said it is ok for the engineer to attend w/c 3/7/17 and to confirm it is NOT the KITCHEN tap it is the BATHROOM tap. She also asked me to email Warren to inform him someone will be going w/c 3/7/17 and also could we make sure that the engineers do not make the van dirty and make sure they lock up.
I have checked the original email that reported this and Amanda(see attached email) put in the email it was a KITCHEN tap and I think this is where all the confusion started.
I will call Amy on Monday as 3/7/17 as this is URGENT.
We will close this one as we have now opened a new claim as its the BATHROOM tap.(agreed by Adrienne)
Show
Rose Crisp (Inactive)
added a comment - We will close this one as we have now opened a new claim as its the BATHROOM tap.(agreed by Adrienne)
I have emailed Amanda back for the owners name and DOS, so once I have that info, I will submit through to ABI.