Details
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Type:
Fridges/Freezers (2 Weeks)
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Status: Complete
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Priority:
High
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Resolution: Completed
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Labels:None
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Responsibility:RTM
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Plot:120
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Hire_or_Retail:Retail
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Serial:1670558
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Manufacturer:ABI
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Model:Sunningdale Premier
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Year:2015
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Size:36 X 12
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ID Number:R0021657// ARF20835//R0023578// ARF21308
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Status Colour:
Complete
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Stock_Number:31402
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Times Scheduled:3
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Park_Company:Sandy Glade Caravan Park - DO NOT SEND PARTS DIRECT TO SITE
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Park_Postcode:TA8 2QX
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Park_Contact:Russell Midgley
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Park_Phone:01278 751271 / Michael Taylor: 07856 903832
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Park_Email:sandyglade-rec@jfhols.co.uk
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Park_Code:SAND03
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Additional Contact Details:
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Park_Key_Account:Yes
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SLA Status:
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SLA: Open Jobs Overdue Status:
Activity
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Isabel Smith (Inactive)
added a comment -
Permalink
This issue was reported to us by Amanda see screen shot attached. Claim submitted through to ABI see screen shot attached. Park updated via email see screen shot attached.
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Isabel Smith (Inactive)
added a comment - This issue was reported to us by Amanda see screen shot attached. Claim submitted through to ABI see screen shot attached. Park updated via email see screen shot attached.
suppliers have emailed Lucie to advise they have agreed to re-open this claim and will attend
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Claire Folland
added a comment - suppliers have emailed Lucie to advise they have agreed to re-open this claim and will attend
Lucie has emailed me to say that the supplier's have said:
Hi Lucie ,
Please see below can you please help
This call has been cancelled by our service team – engineer advised contacted holiday park on the given number and they don't know where this appliance is located or who Mr Davies is (as they have a lot of caravan owners under this surname). Job has been closed down.
Kind Regards
Katie
I have emailed back Lucie with the park manager name, plot number and have said that the engineers would need to go to the reception and ask for this.
Hi Lucie ,
Please see below can you please help
This call has been cancelled by our service team – engineer advised contacted holiday park on the given number and they don't know where this appliance is located or who Mr Davies is (as they have a lot of caravan owners under this surname). Job has been closed down.
Kind Regards
Katie
I have emailed back Lucie with the park manager name, plot number and have said that the engineers would need to go to the reception and ask for this.
Show
Isabel Smith (Inactive)
added a comment - Lucie has emailed me to say that the supplier's have said:
Hi Lucie ,
Please see below can you please help
This call has been cancelled by our service team – engineer advised contacted holiday park on the given number and they don't know where this appliance is located or who Mr Davies is (as they have a lot of caravan owners under this surname). Job has been closed down.
Kind Regards
Katie
I have emailed back Lucie with the park manager name, plot number and have said that the engineers would need to go to the reception and ask for this.
I have phoned ABI and spoken to Janet (call time 11.18) she has confirmed that this issue was cancelled by the supplier on the 09/10/17. She has seen that we have asked for this to be reatteded but there has been no further update. She is going to chase this and update me via email.
Show
Isabel Smith (Inactive)
added a comment - I have phoned ABI and spoken to Janet (call time 11.18) she has confirmed that this issue was cancelled by the supplier on the 09/10/17. She has seen that we have asked for this to be reatteded but there has been no further update. She is going to chase this and update me via email.
Janet has emailed me saying:
Hi Isabel
Although the system states this was cancelled by the supplier on 09/10, the claim was progressed
Lucie forwarded an email confirming that the supplier would be attending on 08/11
Kind Regards
Janet
I have emailed her back saying:
Hi Janet,
If the engineer attended the week of 08/11/17 do you know if it was completed or if they need to reattend.
Many thanks
Isabel
Hi Isabel
Although the system states this was cancelled by the supplier on 09/10, the claim was progressed
Lucie forwarded an email confirming that the supplier would be attending on 08/11
Kind Regards
Janet
I have emailed her back saying:
Hi Janet,
If the engineer attended the week of 08/11/17 do you know if it was completed or if they need to reattend.
Many thanks
Isabel
Show
Isabel Smith (Inactive)
added a comment - Janet has emailed me saying:
Hi Isabel
Although the system states this was cancelled by the supplier on 09/10, the claim was progressed
Lucie forwarded an email confirming that the supplier would be attending on 08/11
Kind Regards
Janet
I have emailed her back saying:
Hi Janet,
If the engineer attended the week of 08/11/17 do you know if it was completed or if they need to reattend.
Many thanks
Isabel
Janet has emailed me back to confirm that the suppliers attended and completed the issue on the 08/11/17.
Show
Isabel Smith (Inactive)
added a comment - Janet has emailed me back to confirm that the suppliers attended and completed the issue on the 08/11/17.