Details
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Type:
Fridges/Freezers (2 Weeks)
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Status: Complete
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Priority:
High
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Resolution: Completed
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Labels:None
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Responsibility:RTM
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Plot:120
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Hire_or_Retail:Retail
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Serial:1670558
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Manufacturer:ABI
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Model:Sunningdale Premier
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Year:2015
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Size:36 X 12
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ID Number:R0021657// ARF20835//R0023578// ARF21308
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Status Colour:
Complete
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Stock_Number:31402
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Times Scheduled:3
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Park_Company:Sandy Glade Caravan Park - DO NOT SEND PARTS DIRECT TO SITE
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Park_Postcode:TA8 2QX
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Park_Contact:Russell Midgley
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Park_Phone:01278 751271 / Michael Taylor: 07856 903832
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Park_Email:sandyglade-rec@jfhols.co.uk
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Park_Code:SAND03
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Additional Contact Details:
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Park_Key_Account:Yes
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SLA Status:
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SLA: Open Jobs Overdue Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Taps (4 Weeks) [ 35 ] | Fridges/Freezers (2 Weeks) [ 42 ] |
| Due Date | 23/Jun/17 | 14/Jul/17 |
| Attachment | ABI Warranty Claim.png [ 170380 ] |
| Attachment | Email from Amanda.png [ 170381 ] |
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Isabel Smith (Inactive)
added a comment -
Permalink
This issue was reported to us by Amanda see screen shot attached. Claim submitted through to ABI see screen shot attached. Park updated via email see screen shot attached.
Show
Isabel Smith (Inactive)
added a comment - This issue was reported to us by Amanda see screen shot attached. Claim submitted through to ABI see screen shot attached. Park updated via email see screen shot attached.
| Attachment | Email to Warren.png [ 170386 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | ABI Refferal.png [ 170893 ] |
ABI have acknowledged this claim and referred the issue over to the supplier asking for them to attend the issue. I have updated Warren via email.
Show
Isabel Smith (Inactive)
added a comment - ABI have acknowledged this claim and referred the issue over to the supplier asking for them to attend the issue. I have updated Warren via email.
| ID Number | R0021657 |
| Attachment | Email to Warren.png [ 170895 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Assignee | Isabel Smith [ monica ] | Rose Crisp [ rose ] |
Spoke to Amy @ 9.40 she is chasing this this morning and will get back to me later.
Show
Rose Crisp (Inactive)
added a comment - Spoke to Amy @ 9.40 she is chasing this this morning and will get back to me later.
Informed Mrs Davies this is still with the manufacturers.
Show
Rose Crisp (Inactive)
added a comment - Informed Mrs Davies this is still with the manufacturers.
Amanda has phoned chasing this claim call time 15.17. I have said that I would phone ABI and get back to her.
Show
Isabel Smith (Inactive)
added a comment - - edited Amanda has phoned chasing this claim call time 15.17. I have said that I would phone ABI and get back to her.
| ID Number | R0021657 | R0021657// ARF20835 |
| Priority | Normal [ 21 ] | High [ 23 ] |
| Additional Contact Details |
Owner: Mr Joseph Davis.
DOS: 14/05/17. |
Owner: Mr Joseph Davis.
DOS: 14/05/17. 07713 87115 |
I have spoken to Lucie about this issue she has said that she hasn't received an update from the supplier at this stage and is going to chase this. I have phoned Amanda back to let her know call time 15.25
Show
Isabel Smith (Inactive)
added a comment - I have spoken to Lucie about this issue she has said that she hasn't received an update from the supplier at this stage and is going to chase this. I have phoned Amanda back to let her know call time 15.25
| Attachment | Email to Supplier.png [ 174168 ] |
Email to supplier attached.
Show
Isabel Smith (Inactive)
added a comment - Email to supplier attached.
I have phoned Amy chasing this claim. She has said that the suppliers were asking the site for the plot number so that they can attend.
Show
Isabel Smith (Inactive)
added a comment - I have phoned Amy chasing this claim. She has said that the suppliers were asking the site for the plot number so that they can attend.
I have phoned warren and the plot number is 120.
Show
Isabel Smith (Inactive)
added a comment - I have phoned warren and the plot number is 120.
| Plot | 120 |
Phoned ABi and told Janet she will pass this on.
Show
Isabel Smith (Inactive)
added a comment - Phoned ABi and told Janet she will pass this on.
Mrs Davies (the owner) called (10:35) to complain about this. She said that she was supposed to get a phone call yesterday from ABI but never received one. She just feels like this is going round in circles and nothing is getting through to ABI. All in all she is very unhappy with ABI. I did explain that we chased them last week for her but we will chase them on Monday as that's the earliest we can chase because they are closed today. I said that I will pass this onto someone who will chase this as I'm not in on Monday. I apologised that there was nothing more I could do at this point but she said it's fine and thank you anyway.
I have passed this onto Izzy to chase Monday.
I have passed this onto Izzy to chase Monday.
Show
Summer Stangroom (Inactive)
added a comment - Mrs Davies (the owner) called (10:35) to complain about this. She said that she was supposed to get a phone call yesterday from ABI but never received one. She just feels like this is going round in circles and nothing is getting through to ABI. All in all she is very unhappy with ABI. I did explain that we chased them last week for her but we will chase them on Monday as that's the earliest we can chase because they are closed today. I said that I will pass this onto someone who will chase this as I'm not in on Monday. I apologised that there was nothing more I could do at this point but she said it's fine and thank you anyway.
I have passed this onto Izzy to chase Monday.
Spoke to Amy @ ABI @ 9.31 and she said she had nothing on her system that ABI were going to ring the customer, she apologised for this, she will get back to me as soon as she has a date for engineer attending as they had only been waiting for the Plot number, which they now have.
Show
Rose Crisp (Inactive)
added a comment - - edited Spoke to Amy @ ABI @ 9.31 and she said she had nothing on her system that ABI were going to ring the customer, she apologised for this, she will get back to me as soon as she has a date for engineer attending as they had only been waiting for the Plot number, which they now have.
I had a note from summer to chase this and update the owner (Mrs Davis). I have phoned ABI and spoken to Lucie she has said that the ARF hadn't been updated. She is going to do this and copy me in an email to chase this. She has said that Katie is very good at coming back to us quickly.
Show
Isabel Smith (Inactive)
added a comment - I had a note from summer to chase this and update the owner (Mrs Davis). I have phoned ABI and spoken to Lucie she has said that the ARF hadn't been updated. She is going to do this and copy me in an email to chase this. She has said that Katie is very good at coming back to us quickly.
| Attachment | Email to Supplier.png [ 174739 ] |
Email to the supplier attached.
Show
Isabel Smith (Inactive)
added a comment - Email to the supplier attached.
| Attachment | email from ABI.png [ 174771 ] |
Amy has emailed me (see screenshot attached) informing me that the engineer is attending today. Sent email to Amy confirming our telephone conversation(see screenshot attached
Show
Rose Crisp (Inactive)
added a comment - - edited Amy has emailed me (see screenshot attached) informing me that the engineer is attending today. Sent email to Amy confirming our telephone conversation(see screenshot attached
| Attachment | email to ABI.png [ 174777 ] |
| Attachment | email to ABI.png [ 174787 ] |
| Attachment | Email from Supplier.png [ 175097 ] |
Lucie has emailed me with the same response that Amy gave to Rose. I have spoken to Char and Rose to find out if the customer has been updated. Char has said that she will update the customer.
Show
Isabel Smith (Inactive)
added a comment - Lucie has emailed me with the same response that Amy gave to Rose. I have spoken to Char and Rose to find out if the customer has been updated. Char has said that she will update the customer.
Updated Warren at the park today with a list of all outstanding issues open for the park as of todays date, also copied in Emma L.
Show
Charleen Sibley
added a comment - Updated Warren at the park today with a list of all outstanding issues open for the park as of todays date, also copied in Emma L.
| Attachment | Email from Supplier.png [ 176832 ] |
Supplier has emailed us to say that they have found no fault with the fridge see screen shot of worksheet attached.
Show
Isabel Smith (Inactive)
added a comment - Supplier has emailed us to say that they have found no fault with the fridge see screen shot of worksheet attached.
| Assignee | Rose Crisp [ rose ] | Isabel Smith [ monica ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Summary | Kitchen - Fridge is causing a lot of noise and is very loud | REOPEN 8/8/17 -Kitchen - Fridge is causing a lot of noise and is very loud |
first email to the park from the owner:
Since having van the fridge has made a very strange noise we didn't mention as we were waiting to see if this was just because it was new. This obviously is now not the case as in fact this weekend it is worse. Could you please get this looked at and let us know findings. Due to fridge being in front area were seating is we would appreciate your urgent attention as it is in fact very disturbing when watching tv.
Second email to the park from the owner:
I have telephoned even popped in twice to surfbay but still our fridge is not working properly .. even my food is now wet when I am getting out my fridge.
Please can you help us get this sorted the noise is just awful and to be honest I've had enough .. I'm been promised things Will be done and nothing happens 😢
Third email to the park from the owner.
As regards the fridge firstly, I was not aware anyone had been to look at my fridge .. May be next time someone would be kind enough to let us know and that someone had
been in our van this would be appreciated. Well I'm not happy with the report nothing wrong if that's the case why is all my food wet and loud noise?? It starts off ticking first then goes like it's a motor bike noise. .. I want this fridge replacing .. telling me nothing wrong. . Let them come and sit and listen to it ... I also would like to see engineers report as to be honest when a engineer is called out they automatically leave a report also you have to sign work has been carried out. Please forward my comments onto surf bay and let them tell ABI I want a replacement ! Also I want this replaced asap .. most of our holidays so far have had disturbance from this dam fridge.
I do hope you understand Warren and hope you give this your immediate attention.
Since having van the fridge has made a very strange noise we didn't mention as we were waiting to see if this was just because it was new. This obviously is now not the case as in fact this weekend it is worse. Could you please get this looked at and let us know findings. Due to fridge being in front area were seating is we would appreciate your urgent attention as it is in fact very disturbing when watching tv.
Second email to the park from the owner:
I have telephoned even popped in twice to surfbay but still our fridge is not working properly .. even my food is now wet when I am getting out my fridge.
Please can you help us get this sorted the noise is just awful and to be honest I've had enough .. I'm been promised things Will be done and nothing happens 😢
Third email to the park from the owner.
As regards the fridge firstly, I was not aware anyone had been to look at my fridge .. May be next time someone would be kind enough to let us know and that someone had
been in our van this would be appreciated. Well I'm not happy with the report nothing wrong if that's the case why is all my food wet and loud noise?? It starts off ticking first then goes like it's a motor bike noise. .. I want this fridge replacing .. telling me nothing wrong. . Let them come and sit and listen to it ... I also would like to see engineers report as to be honest when a engineer is called out they automatically leave a report also you have to sign work has been carried out. Please forward my comments onto surf bay and let them tell ABI I want a replacement ! Also I want this replaced asap .. most of our holidays so far have had disturbance from this dam fridge.
I do hope you understand Warren and hope you give this your immediate attention.
Show
Charleen Sibley
added a comment - first email to the park from the owner:
Since having van the fridge has made a very strange noise we didn't mention as we were waiting to see if this was just because it was new. This obviously is now not the case as in fact this weekend it is worse. Could you please get this looked at and let us know findings. Due to fridge being in front area were seating is we would appreciate your urgent attention as it is in fact very disturbing when watching tv.
Second email to the park from the owner:
I have telephoned even popped in twice to surfbay but still our fridge is not working properly .. even my food is now wet when I am getting out my fridge.
Please can you help us get this sorted the noise is just awful and to be honest I've had enough .. I'm been promised things Will be done and nothing happens 😢
Third email to the park from the owner.
As regards the fridge firstly, I was not aware anyone had been to look at my fridge .. May be next time someone would be kind enough to let us know and that someone had
been in our van this would be appreciated. Well I'm not happy with the report nothing wrong if that's the case why is all my food wet and loud noise?? It starts off ticking first then goes like it's a motor bike noise. .. I want this fridge replacing .. telling me nothing wrong. . Let them come and sit and listen to it ... I also would like to see engineers report as to be honest when a engineer is called out they automatically leave a report also you have to sign work has been carried out. Please forward my comments onto surf bay and let them tell ABI I want a replacement ! Also I want this replaced asap .. most of our holidays so far have had disturbance from this dam fridge.
I do hope you understand Warren and hope you give this your immediate attention.
| Attachment | re-submitted claim to abi.png [ 178379 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
I have re-submitted to ABI as urgent and said the park want a second opinion. I have also emailed Amy with the customers views. Emma is going to update Warren.
Show
Charleen Sibley
added a comment - I have re-submitted to ABI as urgent and said the park want a second opinion. I have also emailed Amy with the customers views. Emma is going to update Warren.
| Attachment | email to ABI.png [ 178396 ] |
| Attachment | ABI Acknowledgemnet.png [ 179634 ] |
ABI have acknowledged this claim see screen shot attached. They have referred the issue across to the supplier.
Show
Isabel Smith (Inactive)
added a comment - ABI have acknowledged this claim see screen shot attached. They have referred the issue across to the supplier.
| ID Number | R0021657// ARF20835 | R0021657// ARF20835//R0023578 |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Isabel Smith [ monica ] | Charleen Sibley [ charleen sibley ] |
| Attachment | Email to Park.png [ 180047 ] |
Charleen has asked me to update the park I have done so see screen shot attached.
Show
Isabel Smith (Inactive)
added a comment - Charleen has asked me to update the park I have done so see screen shot attached.
| ID Number | R0021657// ARF20835//R0023578 | R0021657// ARF20835//R0023578// ARF21308 |
| Assignee | Charleen Sibley [ charleen sibley ] | Rose Crisp [ rose ] |
| Attachment | Email from ABI.png [ 183317 ] |
Received an email from ABI for permission to re-attend? (see attached). I don't know why they have asked but I have emailed back (see attached) to say yes of course and can they call park prior to attending and to let us know when they are.
Show
Summer Stangroom (Inactive)
added a comment - Received an email from ABI for permission to re-attend? (see attached). I don't know why they have asked but I have emailed back (see attached) to say yes of course and can they call park prior to attending and to let us know when they are.
| Attachment | Email to ABI.png [ 183318 ] |
| Responsibility | Manufacturer Attending [ 10045 ] | RTM [ 10043 ] |
I called ABI (12:49) and spoke to Lucie to chase. She looked into this and said she will chase the supplier now and get back to me.
Show
Summer Stangroom (Inactive)
added a comment - I called ABI (12:49) and spoke to Lucie to chase. She looked into this and said she will chase the supplier now and get back to me.
| Assignee | Rose Crisp [ rose ] | Claire Folland [ claire ] |
phoned ABI and spoke to Lucie, she thinks this was completed 9th Oct but her system still has it as open, she will check and will come back to me
Show
Claire Folland
added a comment - phoned ABI and spoke to Lucie, she thinks this was completed 9th Oct but her system still has it as open, she will check and will come back to me
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 09/Oct/17 | |
| Assignee | Claire Folland [ claire ] | Isabel Smith [ monica ] |
| Plot |
| Attachment | screenshot-1.png [ 190380 ] |
Lucie has emailed to advise they referred this over to the supplier back in August but the suppliers thought this was a duplicate, they have re-opened the claim, Lucie will let me know as soon as she hears back from them
Show
Claire Folland
added a comment - Lucie has emailed to advise they referred this over to the supplier back in August but the suppliers thought this was a duplicate, they have re-opened the claim, Lucie will let me know as soon as she hears back from them
| Attachment | screenshot-2.png [ 190637 ] |
suppliers have emailed Lucie to advise they have agreed to re-open this claim and will attend
Show
Claire Folland
added a comment - suppliers have emailed Lucie to advise they have agreed to re-open this claim and will attend
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Attachment | Email from Supplier.png [ 192459 ] |
Lucie has emailed me to say that the supplier's have said:
Hi Lucie ,
Please see below can you please help
This call has been cancelled by our service team – engineer advised contacted holiday park on the given number and they don't know where this appliance is located or who Mr Davies is (as they have a lot of caravan owners under this surname). Job has been closed down.
Kind Regards
Katie
I have emailed back Lucie with the park manager name, plot number and have said that the engineers would need to go to the reception and ask for this.
Hi Lucie ,
Please see below can you please help
This call has been cancelled by our service team – engineer advised contacted holiday park on the given number and they don't know where this appliance is located or who Mr Davies is (as they have a lot of caravan owners under this surname). Job has been closed down.
Kind Regards
Katie
I have emailed back Lucie with the park manager name, plot number and have said that the engineers would need to go to the reception and ask for this.
Show
Isabel Smith (Inactive)
added a comment - Lucie has emailed me to say that the supplier's have said:
Hi Lucie ,
Please see below can you please help
This call has been cancelled by our service team – engineer advised contacted holiday park on the given number and they don't know where this appliance is located or who Mr Davies is (as they have a lot of caravan owners under this surname). Job has been closed down.
Kind Regards
Katie
I have emailed back Lucie with the park manager name, plot number and have said that the engineers would need to go to the reception and ask for this.
| Attachment | Email to Lucie.png [ 192460 ] |
I have phoned ABI and spoken to Janet (call time 11.18) she has confirmed that this issue was cancelled by the supplier on the 09/10/17. She has seen that we have asked for this to be reatteded but there has been no further update. She is going to chase this and update me via email.
Show
Isabel Smith (Inactive)
added a comment - I have phoned ABI and spoken to Janet (call time 11.18) she has confirmed that this issue was cancelled by the supplier on the 09/10/17. She has seen that we have asked for this to be reatteded but there has been no further update. She is going to chase this and update me via email.
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Attachment | Email to and from Janet.png [ 195545 ] |
Janet has emailed me saying:
Hi Isabel
Although the system states this was cancelled by the supplier on 09/10, the claim was progressed
Lucie forwarded an email confirming that the supplier would be attending on 08/11
Kind Regards
Janet
I have emailed her back saying:
Hi Janet,
If the engineer attended the week of 08/11/17 do you know if it was completed or if they need to reattend.
Many thanks
Isabel
Hi Isabel
Although the system states this was cancelled by the supplier on 09/10, the claim was progressed
Lucie forwarded an email confirming that the supplier would be attending on 08/11
Kind Regards
Janet
I have emailed her back saying:
Hi Janet,
If the engineer attended the week of 08/11/17 do you know if it was completed or if they need to reattend.
Many thanks
Isabel
Show
Isabel Smith (Inactive)
added a comment - Janet has emailed me saying:
Hi Isabel
Although the system states this was cancelled by the supplier on 09/10, the claim was progressed
Lucie forwarded an email confirming that the supplier would be attending on 08/11
Kind Regards
Janet
I have emailed her back saying:
Hi Janet,
If the engineer attended the week of 08/11/17 do you know if it was completed or if they need to reattend.
Many thanks
Isabel
| Times Scheduled | 2 | 3 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 09/Oct/17 | 08/Nov/17 |
| Plot |
| Attachment | Completed claim.png [ 195587 ] |
Janet has emailed me back to confirm that the suppliers attended and completed the issue on the 08/11/17.
Show
Isabel Smith (Inactive)
added a comment - Janet has emailed me back to confirm that the suppliers attended and completed the issue on the 08/11/17.
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
10m 25s | 1 | monica | 23/Jun/17 11:39 AM | |||||
|
11d 17h 42m | 1 | charleen sibley | 08/Aug/17 9:20 AM | |||||
|
14s | 1 | monica | 12/Aug/17 11:55 AM | |||||
|
4s | 1 | monica | 12/Aug/17 11:55 AM | |||||
|
2s | 1 | monica | 12/Aug/17 11:56 AM | |||||
|
4s | 1 | Claire Folland | 23/Oct/17 11:39 AM | |||||
|
25m 12s | 2 | Claire Folland | 23/Oct/17 11:39 AM | |||||
|
8d 2h 6m | 3 | Claire Folland | 23/Oct/17 11:39 AM | |||||
|
31d 1h 27m | 2 | monica | 23/Nov/17 12:06 PM | |||||
|
99d 4h 39m | 3 | monica | 24/Nov/17 3:17 PM | |||||
|
4d 3h 30m | 3 | monica | 24/Nov/17 4:31 PM | |||||
|
9s | 2 | monica | 24/Nov/17 4:31 PM |
