Isabel Smith (Inactive) added a comment - 23/Jun/17 11:36 AM This issue was reported to us by Amanda see screen shot attached. Claim submitted through to ABI see screen shot attached. Park updated via email see screen shot attached.

Isabel Smith (Inactive) added a comment - 27/Jun/17 11:32 AM ABI have acknowledged this claim and referred the issue over to the supplier asking for them to attend the issue. I have updated Warren via email.

Rose Crisp (Inactive) added a comment - 30/Jun/17 9:46 AM Spoke to Amy @ 9.40 she is chasing this this morning and will get back to me later.

Rose Crisp (Inactive) added a comment - 30/Jun/17 4:15 PM Informed Mrs Davies this is still with the manufacturers.

Isabel Smith (Inactive) added a comment - 12/Jul/17 3:20 PM - edited Amanda has phoned chasing this claim call time 15.17. I have said that I would phone ABI and get back to her.

Isabel Smith (Inactive) added a comment - 12/Jul/17 3:31 PM I have spoken to Lucie about this issue she has said that she hasn't received an update from the supplier at this stage and is going to chase this. I have phoned Amanda back to let her know call time 15.25

Isabel Smith (Inactive) added a comment - 13/Jul/17 1:16 PM Email to supplier attached.

Isabel Smith (Inactive) added a comment - 13/Jul/17 1:22 PM I have phoned Amy chasing this claim. She has said that the suppliers were asking the site for the plot number so that they can attend.

Isabel Smith (Inactive) added a comment - 13/Jul/17 1:29 PM I have phoned warren and the plot number is 120.

Isabel Smith (Inactive) added a comment - 13/Jul/17 1:31 PM Phoned ABi and told Janet she will pass this on.

Summer Stangroom (Inactive) added a comment - 15/Jul/17 10:43 AM Mrs Davies (the owner) called (10:35) to complain about this. She said that she was supposed to get a phone call yesterday from ABI but never received one. She just feels like this is going round in circles and nothing is getting through to ABI. All in all she is very unhappy with ABI. I did explain that we chased them last week for her but we will chase them on Monday as that's the earliest we can chase because they are closed today. I said that I will pass this onto someone who will chase this as I'm not in on Monday. I apologised that there was nothing more I could do at this point but she said it's fine and thank you anyway. I have passed this onto Izzy to chase Monday.

Rose Crisp (Inactive) added a comment - 17/Jul/17 10:04 AM - edited Spoke to Amy @ ABI @ 9.31 and she said she had nothing on her system that ABI were going to ring the customer, she apologised for this, she will get back to me as soon as she has a date for engineer attending as they had only been waiting for the Plot number, which they now have.

Isabel Smith (Inactive) added a comment - 17/Jul/17 10:27 AM I had a note from summer to chase this and update the owner (Mrs Davis). I have phoned ABI and spoken to Lucie she has said that the ARF hadn't been updated. She is going to do this and copy me in an email to chase this. She has said that Katie is very good at coming back to us quickly.

Isabel Smith (Inactive) added a comment - 17/Jul/17 10:34 AM Email to the supplier attached.

Rose Crisp (Inactive) added a comment - 17/Jul/17 11:33 AM - edited Amy has emailed me (see screenshot attached) informing me that the engineer is attending today. Sent email to Amy confirming our telephone conversation(see screenshot attached

Isabel Smith (Inactive) added a comment - 18/Jul/17 12:51 PM Lucie has emailed me with the same response that Amy gave to Rose. I have spoken to Char and Rose to find out if the customer has been updated. Char has said that she will update the customer.

Charleen Sibley added a comment - 19/Jul/17 1:57 PM Updated Warren at the park today with a list of all outstanding issues open for the park as of todays date, also copied in Emma L.

Isabel Smith (Inactive) added a comment - 27/Jul/17 3:35 PM Supplier has emailed us to say that they have found no fault with the fridge see screen shot of worksheet attached.

Charleen Sibley added a comment - 08/Aug/17 9:42 AM first email to the park from the owner: Since having van the fridge has made a very strange noise we didn't mention as we were waiting to see if this was just because it was new. This obviously is now not the case as in fact this weekend it is worse. Could you please get this looked at and let us know findings. Due to fridge being in front area were seating is we would appreciate your urgent attention as it is in fact very disturbing when watching tv.   Second email to the park from the owner: I have telephoned even popped in twice to surfbay but still our fridge is not working properly .. even my food is now wet when I am getting out my fridge. Please can you help us get this sorted the noise is just awful and to be honest I've had enough .. I'm been promised things Will be done and nothing happens 😢 Third email to the park from the owner. As regards the fridge firstly, I was not aware anyone had been to look at my fridge .. May be next time someone would be kind enough to let us know and that someone had been in our van this would be appreciated. Well I'm not happy with the report nothing wrong if that's the case why is all my food wet and loud noise?? It starts off ticking first then goes like it's a motor bike noise. .. I want this fridge replacing .. telling me nothing wrong. . Let them come and sit and listen to it ... I also would like to see engineers report as to be honest when a engineer is called out they automatically leave a report also you have to sign work has been carried out. Please forward my comments onto surf bay and let them tell ABI I want a replacement ! Also I want this replaced asap .. most of our holidays so far have had disturbance from this dam fridge. I do hope you understand Warren and hope you give this your immediate attention.

Charleen Sibley added a comment - 08/Aug/17 9:46 AM I have re-submitted to ABI as urgent and said the park want a second opinion. I have also emailed Amy with the customers views. Emma is going to update Warren.

Isabel Smith (Inactive) added a comment - 12/Aug/17 11:54 AM ABI have acknowledged this claim see screen shot attached. They have referred the issue across to the supplier.

Isabel Smith (Inactive) added a comment - 16/Aug/17 11:20 AM Charleen has asked me to update the park I have done so see screen shot attached.

Summer Stangroom (Inactive) added a comment - 05/Sep/17 9:18 AM Received an email from ABI for permission to re-attend? (see attached). I don't know why they have asked but I have emailed back (see attached) to say yes of course and can they call park prior to attending and to let us know when they are.

Summer Stangroom (Inactive) added a comment - 18/Sep/17 12:51 PM I called ABI (12:49) and spoke to Lucie to chase. She looked into this and said she will chase the supplier now and get back to me.

Claire Folland added a comment - 19/Oct/17 9:24 AM phoned ABI and spoke to Lucie, she thinks this was completed 9th Oct but her system still has it as open, she will check and will come back to me

Claire Folland added a comment - 20/Oct/17 11:25 AM Lucie has emailed to advise they referred this over to the supplier back in August but the suppliers thought this was a duplicate, they have re-opened the claim, Lucie will let me know as soon as she hears back from them

Claire Folland added a comment - 23/Oct/17 11:39 AM suppliers have emailed Lucie to advise they have agreed to re-open this claim and will attend

Isabel Smith (Inactive) added a comment - 03/Nov/17 9:23 AM Lucie has emailed me to say that the supplier's have said: Hi Lucie ,   Please see below can you please help   This call has been cancelled by our service team – engineer advised contacted holiday park on the given number and they don't know where this appliance is located or who Mr Davies is (as they have a lot of caravan owners under this surname). Job has been closed down.   Kind Regards   Katie   I have emailed back Lucie with the park manager name, plot number and have said that the engineers would need to go to the reception and ask for this.

Isabel Smith (Inactive) added a comment - 23/Nov/17 12:06 PM I have phoned ABI and spoken to Janet (call time 11.18) she has confirmed that this issue was cancelled by the supplier on the 09/10/17. She has seen that we have asked for this to be reatteded but there has been no further update. She is going to chase this and update me via email.

Isabel Smith (Inactive) added a comment - 24/Nov/17 3:16 PM Janet has emailed me saying: Hi Isabel   Although the system states this was cancelled by the supplier on 09/10, the claim was progressed Lucie forwarded an email confirming that the supplier would be attending on 08/11   Kind Regards   Janet I have emailed her back saying: Hi Janet, If the engineer attended the week of 08/11/17 do you know if it was completed or if they need to reattend. Many thanks Isabel

Isabel Smith (Inactive) added a comment - 24/Nov/17 4:31 PM Janet has emailed me back to confirm that the suppliers attended and completed the issue on the 08/11/17.