Details
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Type:
Boiler (2 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:SYDN01
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Park:Nichols nymett
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Postcode:EX20 2BP
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Responsibility:Manufacturer Attending
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Plot:5
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Hire_or_Retail:Retail
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Serial:1470308
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Model:Derwent
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Size:36x12
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Status Colour:
Complete
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Park_Company:Not defined
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SLA Status:
Description
Surf to attend in the first instance.
Activity
| Field | Original Value | New Value |
|---|---|---|
| Category | Undecided [ 10040 ] | Manufacturer Attending [ 10045 ] |
| Work Scheduled | 29/Oct/12 | |
| Hire_or_Retail | Retail [ 10251 ] | |
| Priority | Normal [ 21 ] | Critical [ 24 ] |
| ID Number | ARE-67146 | |
| Description | Keith has been out to this issue once and advised if the problem re-occurs a new tap would be required | Surf to attend in the first instance. |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Issue Type | Ext Doors & Windows (4 weeks) [ 4 ] | Boiler (2 Weeks) [ 21 ] |
| Due Date | 31/Oct/12 | 22/Oct/12 |
| Attachment | screenshot-1.jpg [ 33207 ] |
| Attachment | screenshot-1.jpg [ 33207 ] |
| Attachment | ABI-2242.docx [ 33208 ] |
| Plot | 5 |
| Attachment | screenshot-1.jpg [ 33216 ] |
Steve went out to this van and replaced the printed circuit board.
ABI have rejected this as being out of warranty so I called Samantha at Morco she asked me to send her an e-mail with all the information on it and she would send me one F-O-C.
ABI have rejected this as being out of warranty so I called Samantha at Morco she asked me to send her an e-mail with all the information on it and she would send me one F-O-C.
Show
Linda Trunkfield (Inactive)
added a comment - Steve went out to this van and replaced the printed circuit board.
ABI have rejected this as being out of warranty so I called Samantha at Morco she asked me to send her an e-mail with all the information on it and she would send me one F-O-C.
Samantha sent me a replacement unit which Steve needs to replace in the unit in the yard, However Mr Sydney has called and said that it is flagging up the error again he can re-set it but there must be something wrong.
Show
Linda Trunkfield (Inactive)
added a comment - Samantha sent me a replacement unit which Steve needs to replace in the unit in the yard, However Mr Sydney has called and said that it is flagging up the error again he can re-set it but there must be something wrong.
I spoke to Chris at Morco who said they would send us a new PCB and a FRONT PCB and both need to be replaced - they would like all the parts back using the label provided.
Show
Linda Trunkfield (Inactive)
added a comment - I spoke to Chris at Morco who said they would send us a new PCB and a FRONT PCB and both need to be replaced - they would like all the parts back using the label provided.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Parts now received and worksheet done
Show
Linda Trunkfield (Inactive)
added a comment - Parts now received and worksheet done
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Work Scheduled | 05/Nov/12 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
Steve has asked that we contact Mr Sydney to book an appointment for Thursday 8th as he could not get into the van today as Mike was away and he did not have a key, I have tried to contact Mr Sydney but could not get an answer i have left a message for him to phone me back Mr Sydney 07977261975.
Show
Linda Trunkfield (Inactive)
added a comment - Steve has asked that we contact Mr Sydney to book an appointment for Thursday 8th as he could not get into the van today as Mike was away and he did not have a key, I have tried to contact Mr Sydney but could not get an answer i have left a message for him to phone me back Mr Sydney 07977261975.
Mr Sydney called back and we have made an appointment for Monday 12th at 8.30
Show
Linda Trunkfield (Inactive)
added a comment - Mr Sydney called back and we have made an appointment for Monday 12th at 8.30
Sam from Morco e-mailed asking if the parts were ready to be collected, I e-mailed back saying I would let her know as soon as they are available.
Show
Linda Trunkfield (Inactive)
added a comment - Sam from Morco e-mailed asking if the parts were ready to be collected, I e-mailed back saying I would let her know as soon as they are available.
Steve has attended and completed this repair.
The parcel is packed and ready to be returned to Morco I have e-mail Samantha at Morco and she is arranging for a collection tomorrow.
returns note MRN18712
The parcel is packed and ready to be returned to Morco I have e-mail Samantha at Morco and she is arranging for a collection tomorrow.
returns note MRN18712
Show
Linda Trunkfield (Inactive)
added a comment - Steve has attended and completed this repair.
The parcel is packed and ready to be returned to Morco I have e-mail Samantha at Morco and she is arranging for a collection tomorrow.
returns note MRN18712
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Resolution | Completed [ 1 ] |
| Attachment | CCF19112012_00000.jpg [ 35163 ] |
| Status | Reopened [ 4 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 69623 ] | Manufacturers ver 2.0 [ 94725 ] |
| Workflow | Manufacturers ver 2.0 [ 94725 ] | Manufacturers ver 2.1 [ 121130 ] |
| Workflow | Manufacturers ver 2.1 [ 121130 ] | Manufacturers ver 2.2 [ 138845 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
20m 45s | 1 | Linda Trunkfield (Inactive) | 08/Oct/12 11:06 AM | |||||
|
17d 22h 50m | 1 | Linda Trunkfield (Inactive) | 26/Oct/12 9:57 AM | |||||
|
7d 2h 52m | 1 | Adrienne Barwell (Inactive) | 02/Nov/12 11:49 AM | |||||
|
4s | 1 | Adrienne Barwell (Inactive) | 02/Nov/12 11:49 AM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 02/Nov/12 11:49 AM | |||||
|
18s | 1 | Adrienne Barwell (Inactive) | 02/Nov/12 11:50 AM | |||||
|
11d 4h 56m | 1 | Linda Trunkfield (Inactive) | 13/Nov/12 4:46 PM | |||||
|
5d 18h 51m | 1 | Adrienne Barwell (Inactive) | 19/Nov/12 11:38 AM | |||||
|
4m 51s | 1 | Adrienne Barwell (Inactive) | 19/Nov/12 11:42 AM | |||||
|
25s | 2 | Adrienne Barwell (Inactive) | 19/Nov/12 11:43 AM |
F5 - replace circuit card