ABI
  1. ABI
  2. ABI-29689

The bed frame is 26” but the mattress is 30” x 72, mattress is far too long for frame

    Details

    • Type: Mattress (8 Weeks) Mattress (8 Weeks)
    • Status: Submitted
    • Priority: Normal Normal
    • Resolution: Unresolved
    • Labels:
      None
    • Responsibility:
      Manufacturer Attending
    • Plot:
      F59
    • Hire_or_Retail:
      Retail
    • Serial:
      1576617
    • Model:
      AMBLESIDE RESI
    • Year:
      2024
    • Size:
      41x13
    • ID Number:
      W0229177
    • Status Colour:
      Submitted Submitted
    • Stock_Number:
      41928
    • Times Scheduled:
      0
    • Park_Company:
       Ladram Bay Holiday Centre
    • Park_Postcode:
      EX9 7BX
    • Park_Phone:
      01395 568761
    • Park_Email:
      info@ladrambay.co.uk
    • Park_Code:
      LADR01
    • Park_Key_Account:
      Yes
    • SLA Status:
    • SLA: Open Jobs Overdue Status:
    1. CCF_002237.pdf
      366 kB
      Claire Folland
    1. Capture.JPG
      195 kB
    2. Capture.JPG
      74 kB
    3. Capture.JPG
      89 kB
    4. Capture.JPG
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    5. Capture.JPG
      159 kB

      Activity

      Claire Folland created issue -
      Claire Folland made changes -
      Field Original Value New Value
      Park_Postcode EX9 7BX
      Park_Email  info@ladrambay.co.uk
      Park_Phone 01395 568761
      Park_Code LADR01
      Park_Key_Account Yes
      Park_Address2 Otterton
      Park_City Nr Budleigh Salterton
      Park_Address Ladram Bay Holiday Centre
      Claire Folland made changes -
      Attachment Capture.JPG [ 393674 ]
      Claire Folland made changes -
      Attachment CCF_002237.pdf [ 393676 ]
      Claire Folland made changes -
      Attachment Capture.JPG [ 393678 ]
      Hide
      Claire Folland added a comment -
      Lisa reported the mattress was too big for the frame, steve checked whilst on site mattress needs to be 26" to match frame, submitted claim
      Show
      Claire Folland added a comment - Lisa reported the mattress was too big for the frame, steve checked whilst on site mattress needs to be 26" to match frame, submitted claim
      Claire Folland made changes -
      Status Open [ 1 ] Submitted [ 10001 ]
      Claire Folland made changes -
      ID Number W0229177
      Claire Folland made changes -
      Attachment Capture.JPG [ 394196 ]
      Claire Folland made changes -
      Status Submitted [ 10001 ] Acknowledged [ 10005 ]
      Claire Folland made changes -
      Status Acknowledged [ 10005 ] Rejected [ 10002 ]
      Hide
      Claire Folland added a comment -
      ABI have advised the mattress is designed to over hang the bed frame, this is designed like this to try and alleviate owners from stubbing their toes on the frame, therefore this is not a warranty issue
      Emailed park
      Show
      Claire Folland added a comment - ABI have advised the mattress is designed to over hang the bed frame, this is designed like this to try and alleviate owners from stubbing their toes on the frame, therefore this is not a warranty issue Emailed park
      Claire Folland made changes -
      Status Rejected [ 10002 ] Resolved [ 5 ]
      Resolution Completed [ 1 ]
      Claire Folland made changes -
      Resolution Completed [ 1 ]
      Status Resolved [ 5 ] Reopened [ 4 ]
      Hide
      Claire Folland added a comment - - edited
      Hi Claire

      It is the twin room with the space saver bed.

      Please see attached photos…

      As you can see the thinner mattress looks even wider than the thicker everyday mattress.

      You can also see how much it overhangs the space saver bedframe and how you need to remove the bedside cabinet.

      Thanks
      this is still open on the ABI portal, emailed ABI with photos to see if this can be sorted
      Show
      Claire Folland added a comment - - edited Hi Claire It is the twin room with the space saver bed. Please see attached photos… As you can see the thinner mattress looks even wider than the thicker everyday mattress. You can also see how much it overhangs the space saver bedframe and how you need to remove the bedside cabinet. Thanks this is still open on the ABI portal, emailed ABI with photos to see if this can be sorted
      Claire Folland made changes -
      Status Reopened [ 4 ] Submitted [ 10001 ]
      Hide
      Claire Folland added a comment -
      Hi Claire
       
      This van is supplied with the below
       
      BM – 1X 1905 X 1370
      TWIN – 2X 1905 X 760
      TWIN – 1X 1905 X 686 X1 1830 X 760
       
      Kind Regards,
       
      Warranty & Customer Services
      ABI (UK) Limited, Swinemoor Lane, Beverley, East Riding of Yorkshire, HU17 0LJ
      Tel: 01482 862976 |Fax: 01482 871482
      have asked Lisa to check
      Show
      Claire Folland added a comment - Hi Claire   This van is supplied with the below   BM – 1X 1905 X 1370 TWIN – 2X 1905 X 760 TWIN – 1X 1905 X 686 X1 1830 X 760   Kind Regards,   Warranty & Customer Services ABI (UK) Limited, Swinemoor Lane, Beverley, East Riding of Yorkshire, HU17 0LJ Tel: 01482 862976 |Fax: 01482 871482 have asked Lisa to check
      Claire Folland made changes -
      Attachment Capture.JPG [ 394888 ]
      Hide
      Claire Folland added a comment -
      Hi Claire

      My measurements are slightly different

      In the twin room with the space saver bed the two beds measure as follows:

      700X1820 X 24cm DEEP – this mattress fits the bedframe perfectly.

      760x 1820 x 15cm DEEP ---- AS you can see – this thinner space saver mattress is much bigger than the normal sized mattress of 24 depth – it would make sense that the space saver mattress would be thinner – this mattress overhangs the bedframe by 10cm – regardless of swapping the mattresses over, the issue of having to remove the bedside table remains.

      Twin room

      2 x 790/800 x 1820 x 24cm deep

      Main bedroom is correct.

      Thanks for your help


       
      Lisa Foster
      Sales Administrator

      01395 568761 | ladrambay.co.uk
      lisafoster@ladrambay.co.uk

            
      steve is on site this week, have asked him to check to see if ABI'S measurements match what is in the van, he thinks they will but will double check
      Show
      Claire Folland added a comment - Hi Claire My measurements are slightly different In the twin room with the space saver bed the two beds measure as follows: 700X1820 X 24cm DEEP – this mattress fits the bedframe perfectly. 760x 1820 x 15cm DEEP ---- AS you can see – this thinner space saver mattress is much bigger than the normal sized mattress of 24 depth – it would make sense that the space saver mattress would be thinner – this mattress overhangs the bedframe by 10cm – regardless of swapping the mattresses over, the issue of having to remove the bedside table remains. Twin room 2 x 790/800 x 1820 x 24cm deep Main bedroom is correct. Thanks for your help   Lisa Foster Sales Administrator 01395 568761 | ladrambay.co.uk lisafoster@ladrambay.co.uk        steve is on site this week, have asked him to check to see if ABI'S measurements match what is in the van, he thinks they will but will double check
      Claire Folland made changes -
      Attachment Capture.JPG [ 395632 ]
      Transition Time In Source Status Execution Times Last Executer Last Execution Date
      Open Open Submitted Submitted
      3m 57s 1 Claire Folland 11/Dec/24 4:05 PM
      Submitted Submitted Acknowledged Acknowledged
      25d 23h 12m 1 Claire Folland 06/Jan/25 3:18 PM
      Acknowledged Acknowledged Rejected Rejected
      2s 1 Claire Folland 06/Jan/25 3:18 PM
      Rejected Rejected Resolved Resolved
      7d 21h 7m 1 Claire Folland 14/Jan/25 12:25 PM
      Resolved Resolved Reopened Reopened
      2s 1 Claire Folland 14/Jan/25 12:25 PM
      Reopened Reopened Submitted Submitted
      6m 17s 1 Claire Folland 14/Jan/25 12:32 PM

        People

        • Assignee:
          Claire Folland
          Reporter:
          Claire Folland
          Participants:
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          Dates

          • Due:
            Created:
            Updated: