Details
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Type:
Oven (2 Weeks)
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Status: Worksheet Issued
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:TA57
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Hire_or_Retail:Retail
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Serial:1576002
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Model:Ambleside
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Year:2023
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Size:40x14
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ID Number:W0230297
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Status Colour:
Worksheet Issued
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Stock_Number:41102
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Times Scheduled:1
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Park_Company:Northam Farm
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Park_Postcode:TA8 2SE
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Park_Contact:Phil Scott 07770747185
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Park_Phone:01278 751244
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Park_Email:Hannah [Sales@NorthamFarm.Co.UK]
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Park_Code:NORT05
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Park_Key_Account:Yes
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SLA Status:
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SLA: Open Jobs Overdue Status:
Activity
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Claire Folland
added a comment -
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received email from park, waiting for customer name and date of sale
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Claire Folland
added a comment - received email from park, waiting for customer name and date of sale
Alex has advised the oven is covered for 1 year therefore this should be covered, have emailed Alex back
Show
Claire Folland
added a comment - Alex has advised the oven is covered for 1 year therefore this should be covered, have emailed Alex back
no one has ever attended to this, they keep saying appliance needs to be disconnected before they can attend, park can not disconnect oven whilst customer is using van
Show
Claire Folland
added a comment - no one has ever attended to this, they keep saying appliance needs to be disconnected before they can attend, park can not disconnect oven whilst customer is using van
Hi Bayleigh,
Yes, we have had a response from Pacifica and I have spoken to Darren about it. There seems to be confusion at Pacifica about the installation of ovens in caravans. They have asked for the oven to be disconnected as the oven is not accessible on a flexible hose and is fitted direct to the pipework. Darren has advised that this is standard in caravans and I am going to contact them to explain and ask to rebook.
However, it is Belling product and they don’t always keep us in the loop if when appointments are made etc. If the park receives an appointment date and we haven’t advised, can you please let us know so we can track?
Many thanks
Samantha
Yes, we have had a response from Pacifica and I have spoken to Darren about it. There seems to be confusion at Pacifica about the installation of ovens in caravans. They have asked for the oven to be disconnected as the oven is not accessible on a flexible hose and is fitted direct to the pipework. Darren has advised that this is standard in caravans and I am going to contact them to explain and ask to rebook.
However, it is Belling product and they don’t always keep us in the loop if when appointments are made etc. If the park receives an appointment date and we haven’t advised, can you please let us know so we can track?
Many thanks
Samantha
Show
Claire Folland
added a comment - Hi Bayleigh,
Yes, we have had a response from Pacifica and I have spoken to Darren about it. There seems to be confusion at Pacifica about the installation of ovens in caravans. They have asked for the oven to be disconnected as the oven is not accessible on a flexible hose and is fitted direct to the pipework. Darren has advised that this is standard in caravans and I am going to contact them to explain and ask to rebook.
However, it is Belling product and they don’t always keep us in the loop if when appointments are made etc. If the park receives an appointment date and we haven’t advised, can you please let us know so we can track?
Many thanks
Samantha
Hi
Please let your customer know an engineer is attending on 20/01.
Kind regards,
Alex
updated park
Please let your customer know an engineer is attending on 20/01.
Kind regards,
Alex
updated park
Show
Claire Folland
added a comment - Hi
Please let your customer know an engineer is attending on 20/01.
Kind regards,
Alex
updated park
Hi All,
I refer to the above and would advise that I have contacted Pacifica for an update. They have advised the appointment has been rebooked as the park was closed until 13/02/26. The new appointment is 17/02/26.
Kind regards,
Samantha
Samantha Braham
I refer to the above and would advise that I have contacted Pacifica for an update. They have advised the appointment has been rebooked as the park was closed until 13/02/26. The new appointment is 17/02/26.
Kind regards,
Samantha
Samantha Braham
Show
Claire Folland
added a comment - Hi All,
I refer to the above and would advise that I have contacted Pacifica for an update. They have advised the appointment has been rebooked as the park was closed until 13/02/26. The new appointment is 17/02/26.
Kind regards,
Samantha
Samantha Braham