Details
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Type:
Oven (2 Weeks)
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Status: Worksheet Issued
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:TA57
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Hire_or_Retail:Retail
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Serial:1576002
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Model:Ambleside
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Year:2023
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Size:40x14
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ID Number:W0230297
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Status Colour:
Worksheet Issued
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Stock_Number:41102
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Times Scheduled:1
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Park_Company:Northam Farm
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Park_Postcode:TA8 2SE
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Park_Contact:Phil Scott 07770747185
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Park_Phone:01278 751244
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Park_Email:Hannah [Sales@NorthamFarm.Co.UK]
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Park_Code:NORT05
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Park_Key_Account:Yes
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SLA Status:
-
SLA: Open Jobs Overdue Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | Phil Scott 07770747185 | |
| Park_Postcode | TA8 2SE | |
| Park_Email | Hannah [Sales@NorthamFarm.Co.UK] | |
| Park_Phone | 01278 751244 | |
| Park_Code | NORT05 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Coast Road, Brean, | |
| Park_City | Burnham on Sea | |
| Park_Address | Northam Farm |
| Attachment | Capture.JPG [ 396726 ] |
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Claire Folland
added a comment -
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received email from park, waiting for customer name and date of sale
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Claire Folland
added a comment - received email from park, waiting for customer name and date of sale
| Status | Open [ 1 ] | Awaiting Customer Info [ 10012 ] |
| Attachment | Capture.JPG [ 396731 ] |
submitted into ABI
Show
Claire Folland
added a comment - submitted into ABI
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
| ID Number | W0230297 |
| Attachment | Capture.JPG [ 396798 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Good Afternoon,
Claim Number: W0230297
We have now referred the following issue(s) to our supplier.
1. W0230307 Grill doesnt stay alight SN 30203036 MN 44410621
The referral claim(s) have been moved onto a separate claim number beginning with the letter ''R''. The claim numbers are next to each referral item.
If you wish to contact us regarding any of the referrals, please contact us with the relevant claim Number to help us assist with your enquiry.
Kind Regards,
ABI Warranty Team
Claim Number: W0230297
We have now referred the following issue(s) to our supplier.
1. W0230307 Grill doesnt stay alight SN 30203036 MN 44410621
The referral claim(s) have been moved onto a separate claim number beginning with the letter ''R''. The claim numbers are next to each referral item.
If you wish to contact us regarding any of the referrals, please contact us with the relevant claim Number to help us assist with your enquiry.
Kind Regards,
ABI Warranty Team
Show
Claire Folland
added a comment - Good Afternoon,
Claim Number: W0230297
We have now referred the following issue(s) to our supplier.
1. W0230307 Grill doesnt stay alight SN 30203036 MN 44410621
The referral claim(s) have been moved onto a separate claim number beginning with the letter ''R''. The claim numbers are next to each referral item.
If you wish to contact us regarding any of the referrals, please contact us with the relevant claim Number to help us assist with your enquiry.
Kind Regards,
ABI Warranty Team
made changes -
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
park emailed wanting an update, chased ABI
Show
Claire Folland
added a comment - park emailed wanting an update, chased ABI
Hi
This was closed by Glen Dimplex due to lack of contact, they could not gain access on 18/02 and left an out-card. Engineer would only see this appliance if they have a 5 years extended warranty as this referral is expired since 01/02/25. This was referred on 13/02.
Kind regards,
Alex
emailed Kelly at the park
This was closed by Glen Dimplex due to lack of contact, they could not gain access on 18/02 and left an out-card. Engineer would only see this appliance if they have a 5 years extended warranty as this referral is expired since 01/02/25. This was referred on 13/02.
Kind regards,
Alex
emailed Kelly at the park
Show
Claire Folland
added a comment - Hi
This was closed by Glen Dimplex due to lack of contact, they could not gain access on 18/02 and left an out-card. Engineer would only see this appliance if they have a 5 years extended warranty as this referral is expired since 01/02/25. This was referred on 13/02.
Kind regards,
Alex
emailed Kelly at the park
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Attachment | Screenshot 2025-07-01 112137.png [ 405190 ] |
| Attachment | Screenshot 2025-07-04 120024.png [ 405373 ] |
Hi Claire,
They would have had to come to our office to gain access to Three Acres as gated and we had no out-card received or have not spoken to any engineers about being let in. How come the warranty expires 01.02.25 Mr Dowling didn't move in until 15.02.24 so wouldn't warranty start from ownership. This customer is really not going to be happy if this matter is now not going to be looked into when reported four months ago and I understand that.
Regards,
Kelly David
Northam Farm Caravan Sales Ltd
Tel: 01278 751244 (option 2)
Email: sales@northamfarm.co.uk
submitted new claim as i think the suppliers have made a mistake with date of sale
They would have had to come to our office to gain access to Three Acres as gated and we had no out-card received or have not spoken to any engineers about being let in. How come the warranty expires 01.02.25 Mr Dowling didn't move in until 15.02.24 so wouldn't warranty start from ownership. This customer is really not going to be happy if this matter is now not going to be looked into when reported four months ago and I understand that.
Regards,
Kelly David
Northam Farm Caravan Sales Ltd
Tel: 01278 751244 (option 2)
Email: sales@northamfarm.co.uk
submitted new claim as i think the suppliers have made a mistake with date of sale
Show
Claire Folland
added a comment - Hi Claire,
They would have had to come to our office to gain access to Three Acres as gated and we had no out-card received or have not spoken to any engineers about being let in. How come the warranty expires 01.02.25 Mr Dowling didn't move in until 15.02.24 so wouldn't warranty start from ownership. This customer is really not going to be happy if this matter is now not going to be looked into when reported four months ago and I understand that.
Regards,
Kelly David
Northam Farm Caravan Sales Ltd
Tel: 01278 751244 (option 2)
Email: sales@northamfarm.co.uk
submitted new claim as i think the suppliers have made a mistake with date of sale
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
ABI are still trying to fight this one with the suppliers
HI Alex,
This was reported within the warranty period so I don’t understand why this is being rejected.
Can you send evident that this was booked in with the customer as I can see the visit failed.
As per claim, this shows this was sent within the warranty:
HI Alex,
This was reported within the warranty period so I don’t understand why this is being rejected.
Can you send evident that this was booked in with the customer as I can see the visit failed.
As per claim, this shows this was sent within the warranty:
Show
Claire Folland
added a comment - - edited ABI are still trying to fight this one with the suppliers
HI Alex,
This was reported within the warranty period so I don’t understand why this is being rejected.
Can you send evident that this was booked in with the customer as I can see the visit failed.
As per claim, this shows this was sent within the warranty:
| Attachment | Screenshot 2025-07-14 162528.png [ 405861 ] |
Alex has advised the oven is covered for 1 year therefore this should be covered, have emailed Alex back
Show
Claire Folland
added a comment - Alex has advised the oven is covered for 1 year therefore this should be covered, have emailed Alex back
no one has ever attended to this, they keep saying appliance needs to be disconnected before they can attend, park can not disconnect oven whilst customer is using van
Show
Claire Folland
added a comment - no one has ever attended to this, they keep saying appliance needs to be disconnected before they can attend, park can not disconnect oven whilst customer is using van
Hi Bayleigh,
Yes, we have had a response from Pacifica and I have spoken to Darren about it. There seems to be confusion at Pacifica about the installation of ovens in caravans. They have asked for the oven to be disconnected as the oven is not accessible on a flexible hose and is fitted direct to the pipework. Darren has advised that this is standard in caravans and I am going to contact them to explain and ask to rebook.
However, it is Belling product and they don’t always keep us in the loop if when appointments are made etc. If the park receives an appointment date and we haven’t advised, can you please let us know so we can track?
Many thanks
Samantha
Yes, we have had a response from Pacifica and I have spoken to Darren about it. There seems to be confusion at Pacifica about the installation of ovens in caravans. They have asked for the oven to be disconnected as the oven is not accessible on a flexible hose and is fitted direct to the pipework. Darren has advised that this is standard in caravans and I am going to contact them to explain and ask to rebook.
However, it is Belling product and they don’t always keep us in the loop if when appointments are made etc. If the park receives an appointment date and we haven’t advised, can you please let us know so we can track?
Many thanks
Samantha
Show
Claire Folland
added a comment - Hi Bayleigh,
Yes, we have had a response from Pacifica and I have spoken to Darren about it. There seems to be confusion at Pacifica about the installation of ovens in caravans. They have asked for the oven to be disconnected as the oven is not accessible on a flexible hose and is fitted direct to the pipework. Darren has advised that this is standard in caravans and I am going to contact them to explain and ask to rebook.
However, it is Belling product and they don’t always keep us in the loop if when appointments are made etc. If the park receives an appointment date and we haven’t advised, can you please let us know so we can track?
Many thanks
Samantha
Hi
Please let your customer know an engineer is attending on 20/01.
Kind regards,
Alex
updated park
Please let your customer know an engineer is attending on 20/01.
Kind regards,
Alex
updated park
Show
Claire Folland
added a comment - Hi
Please let your customer know an engineer is attending on 20/01.
Kind regards,
Alex
updated park
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
made changes -
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
Hi All,
I refer to the above and would advise that I have contacted Pacifica for an update. They have advised the appointment has been rebooked as the park was closed until 13/02/26. The new appointment is 17/02/26.
Kind regards,
Samantha
Samantha Braham
I refer to the above and would advise that I have contacted Pacifica for an update. They have advised the appointment has been rebooked as the park was closed until 13/02/26. The new appointment is 17/02/26.
Kind regards,
Samantha
Samantha Braham
Show
Claire Folland
added a comment - Hi All,
I refer to the above and would advise that I have contacted Pacifica for an update. They have advised the appointment has been rebooked as the park was closed until 13/02/26. The new appointment is 17/02/26.
Kind regards,
Samantha
Samantha Braham
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
1m 18s | 1 | Claire Folland | 10/Feb/25 2:52 PM | |||||
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10m 25s | 1 | Claire Folland | 10/Feb/25 3:03 PM | |||||
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38d 19h 46m | 1 | Claire Folland | 01/Jul/25 11:03 AM | |||||
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3s | 1 | Claire Folland | 01/Jul/25 11:03 AM | |||||
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3s | 1 | Claire Folland | 01/Jul/25 11:03 AM | |||||
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3d 57m | 1 | Claire Folland | 04/Jul/25 12:01 PM | |||||
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12s | 2 | Claire Folland | 04/Jul/25 12:01 PM | |||||
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14s | 2 | Claire Folland | 04/Jul/25 12:01 PM | |||||
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199d 5h 38m | 3 | Claire Folland | 19/Jan/26 3:07 PM | |||||
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103d 7h 44m | 2 | 21/Jan/26 1:10 AM |
