Details
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Type:
Dining Furniture (8 Weeks)
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Status: Resolved
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:5
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Hire_or_Retail:Retail
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Serial:1971627
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Model:beverley
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Year:2025
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Size:36x12
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ID Number:W0233985
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Status Colour:
Resolved
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Stock_Number:42425
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Times Scheduled:1
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Park_Company:Silver Sands Holiday Park
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Park_Postcode:TR12 7LZ
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Park_Phone:01326 290631
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Park_Email:stay@silversandsholidaypark.co.uk
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Park_Code:SILV02
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Park_Key_Account:No
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | CLONE - pdi reports scratches on table legs, this was picked up by park, this is underneath | pdi reports net behind sofa pulled/damaged |
| Attachment | 42425.10.png [ 401894 ] | |
| Attachment | 42425.11.png [ 401895 ] |
| Attachment | Screenshot 2025-05-06 142033.png [ 401897 ] |
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Claire Folland
added a comment -
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picked up by Duncan/park on pdi, submitted into ABI
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Claire Folland
added a comment - picked up by Duncan/park on pdi, submitted into ABI
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | W0233985 |
| Attachment | Screenshot 2025-05-08 164509.png [ 402154 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Good Morning,
Claim Number: W0233985
An ABI engineer has attended your van Serial Number: 1971627 relating to your claim and has advised that a further part has now been ordered for one of the issues, this claim is not yet complete. The part will be ordered on the same claim number and will be kept open until the job has been completed. If you have any queries please contact the ABI Warranty Team.
We have now ordered the below parts to address the issues you have raised on the warranty claim.
1. Item Code: REPAIR TOLEDO x 1 Part: LH TV UNIT DRAWER
2. Item Code: 24CUR0049.FDO.3 x 1 Part: NETS (PR): 3/4W X 1950 COMO CREAM
3. Item Code: 24CUR0049.FDO.4 x 1 Part: NETS: FW X 1120 COMO CREAM
If you have any further queries, Please contact us and advise of the serial number or claim number included in this email.
Kind Regards,
ABI Warranty Team
Claim Number: W0233985
An ABI engineer has attended your van Serial Number: 1971627 relating to your claim and has advised that a further part has now been ordered for one of the issues, this claim is not yet complete. The part will be ordered on the same claim number and will be kept open until the job has been completed. If you have any queries please contact the ABI Warranty Team.
We have now ordered the below parts to address the issues you have raised on the warranty claim.
1. Item Code: REPAIR TOLEDO x 1 Part: LH TV UNIT DRAWER
2. Item Code: 24CUR0049.FDO.3 x 1 Part: NETS (PR): 3/4W X 1950 COMO CREAM
3. Item Code: 24CUR0049.FDO.4 x 1 Part: NETS: FW X 1120 COMO CREAM
If you have any further queries, Please contact us and advise of the serial number or claim number included in this email.
Kind Regards,
ABI Warranty Team
Show
Claire Folland
added a comment - Good Morning,
Claim Number: W0233985
An ABI engineer has attended your van Serial Number: 1971627 relating to your claim and has advised that a further part has now been ordered for one of the issues, this claim is not yet complete. The part will be ordered on the same claim number and will be kept open until the job has been completed. If you have any queries please contact the ABI Warranty Team.
We have now ordered the below parts to address the issues you have raised on the warranty claim.
1. Item Code: REPAIR TOLEDO x 1 Part: LH TV UNIT DRAWER
2. Item Code: 24CUR0049.FDO.3 x 1 Part: NETS (PR): 3/4W X 1950 COMO CREAM
3. Item Code: 24CUR0049.FDO.4 x 1 Part: NETS: FW X 1120 COMO CREAM
If you have any further queries, Please contact us and advise of the serial number or claim number included in this email.
Kind Regards,
ABI Warranty Team
| Attachment | Screenshot 2025-05-22 090518.png [ 403065 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Attachment | Screenshot 2025-08-12 101006.png [ 406883 ] |
complete by ABI 12-8-25
Show
Claire Folland
added a comment - complete by ABI 12-8-25
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
10m 39s | 1 | Claire Folland | 06/May/25 2:23 PM | |||||
|
2d 2h 23m | 1 | Claire Folland | 08/May/25 4:46 PM | |||||
|
13d 16h 24m | 1 | Claire Folland | 22/May/25 9:11 AM | |||||
|
82d 1h | 1 | Claire Folland | 12/Aug/25 10:11 AM | |||||
|
3s | 1 | Claire Folland | 12/Aug/25 10:11 AM | |||||
|
7s | 1 | Claire Folland | 12/Aug/25 10:12 AM | |||||
|
10s | 1 | Claire Folland | 12/Aug/25 10:12 AM |
