Details
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Type:
Oven (2 Weeks)
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Status: Worksheet Issued
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:B10
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Hire_or_Retail:Retail
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Serial:2012140
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Model:coworth deluxe
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Year:2023
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Size:36x12
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ID Number:W0242021
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Status Colour:
Worksheet Issued
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Stock_Number:41065
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Times Scheduled:2
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Park_Company:Seven Bays Park
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Park_Postcode:PL28 8QA
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Park_Phone:01841 520520 or 07799115159
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Park_Email:daniel@sevenbaysparkcornwall.co.uk carol@sevenbaysparkcornwall.co.uk
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Park_Code:seve03
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Park_Key_Account:Yes
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SLA Status:
Description
( When he sets it to 180 it only reaches 120 )he cannot get the temp above above 170 at all. This obviously is not hot enough to cook food safely.
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | PL28 8QA | |
| Park_Email | daniel@sevenbaysparkcornwall.co.uk carol@sevenbaysparkcornwall.co.uk | |
| Park_Phone | 01841 520520 or 07799115159 | |
| Park_Code | seve03 | |
| Park_Key_Account | Yes | |
| Park_Address2 | St Meryn | |
| Park_City | Padstow | |
| Park_Address | Seven Bays Park |
| Attachment | Screenshot 2025-11-25 151412.png [ 410714 ] |
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Claire Folland
added a comment -
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received email from park, waiting for oven serial number before i can submit the claim
Show
Claire Folland
added a comment - received email from park, waiting for oven serial number before i can submit the claim
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Awaiting Customer Info [ 10012 ] |
| Attachment | 41065cooker.png [ 410833 ] |
| Summary | the cooker is not functioning properly. He noticed that it wasn't getting up to temperature so he then purchased an oven thermometer and it it is running at 60 degrees below what it should be | the cooker is not functioning properly. customer noticed that it wasn't getting up to temperature so he then purchased an oven thermometer and it it is running at 60 degrees below what it should be |
| Attachment | Screenshot 2025-11-27 141506.png [ 410834 ] |
submitted claim into ABI
Show
Claire Folland
added a comment - submitted claim into ABI
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
| ID Number | W0242021 |
Good Afternoon,
Claim Number: W0242021
We have now referred the following issue(s) to our supplier.
1. W0242021 the cooker is not functioning properly. customer noticed that it wasnt getting up to temperature so he then purchased an oven thermometer and it it is running at 60 degrees below what it should be, ( When he sets it to 180 it only reaches 120 )he cannot get the temp above above 170 at all. This obviously is not hot enough to cook food safely.
The referral claim(s) have been moved onto a separate claim number beginning with the letter ''R''. The claim numbers are next to each referral item.
If you wish to contact us regarding any of the referrals, please contact us with the relevant claim Number to help us assist with your enquiry.
Kind Regards,
ABI Warranty Team
Claim Number: W0242021
We have now referred the following issue(s) to our supplier.
1. W0242021 the cooker is not functioning properly. customer noticed that it wasnt getting up to temperature so he then purchased an oven thermometer and it it is running at 60 degrees below what it should be, ( When he sets it to 180 it only reaches 120 )he cannot get the temp above above 170 at all. This obviously is not hot enough to cook food safely.
The referral claim(s) have been moved onto a separate claim number beginning with the letter ''R''. The claim numbers are next to each referral item.
If you wish to contact us regarding any of the referrals, please contact us with the relevant claim Number to help us assist with your enquiry.
Kind Regards,
ABI Warranty Team
Show
Claire Folland
added a comment - Good Afternoon,
Claim Number: W0242021
We have now referred the following issue(s) to our supplier.
1. W0242021 the cooker is not functioning properly. customer noticed that it wasnt getting up to temperature so he then purchased an oven thermometer and it it is running at 60 degrees below what it should be, ( When he sets it to 180 it only reaches 120 )he cannot get the temp above above 170 at all. This obviously is not hot enough to cook food safely.
The referral claim(s) have been moved onto a separate claim number beginning with the letter ''R''. The claim numbers are next to each referral item.
If you wish to contact us regarding any of the referrals, please contact us with the relevant claim Number to help us assist with your enquiry.
Kind Regards,
ABI Warranty Team
| Attachment | Screenshot 2025-11-27 160649.png [ 410841 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Attachment | screenshot-1.png [ 411681 ] |
I have resubmitted this to ABI, as engineer attended in December but could not complete due to gas leak.
Show
James Eginton
added a comment - I have resubmitted this to ABI, as engineer attended in December but could not complete due to gas leak.
| Attachment | screenshot-2.png [ 411682 ] |
made changes -
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
2m 24s | 1 | Claire Folland | 25/Nov/25 3:16 PM | |||||
|
6s | 2 | Claire Folland | 25/Nov/25 4:08 PM | |||||
|
7s | 2 | Claire Folland | 25/Nov/25 4:08 PM | |||||
|
5s | 2 | Claire Folland | 25/Nov/25 4:08 PM | |||||
|
9s | 2 | Claire Folland | 25/Nov/25 4:08 PM | |||||
|
3s | 1 | Claire Folland | 25/Nov/25 4:08 PM | |||||
|
1d 22h 7m | 1 | Claire Folland | 27/Nov/25 2:15 PM | |||||
|
2h 43m | 3 | Claire Folland | 27/Nov/25 4:07 PM | |||||
|
54d 9h 6m | 3 | 21/Jan/26 1:13 AM |
