Details
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Type:
Roof (8 Weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:28
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Hire_or_Retail:Retail
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Serial:2011262
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Model:coworth
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Year:2021
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Size:36x12
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ID Number:W0242518
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Status Colour:
Complete
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Stock_Number:38515
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Times Scheduled:2
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Park_Company:Trelay Holiday Park - Hideaway Holiday Park Ltd
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Park_Postcode:PL13 2JX
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Park_Contact:W J Doidge
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Park_Phone:01503 220900
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Park_Email:stay@trelay.co.uk
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Park_Code:TREL01
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Park_Key_Account:No
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SLA Status:
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
6m 26s | 1 | Claire Folland | 16/Dec/25 8:43 AM | |||||
|
1h 23m | 1 | Claire Folland | 16/Dec/25 10:07 AM | |||||
|
20h 8m | 1 | 17/Dec/25 6:15 AM | ||||||
|
13m 29s | 1 | Claire Folland | 19/Jan/26 9:07 AM | |||||
|
10d 50m | 1 | Claire Folland | 29/Jan/26 9:58 AM | |||||
|
1s | 1 | Claire Folland | 29/Jan/26 9:58 AM | |||||
|
33d 2h 38m | 2 | Claire Folland | 29/Jan/26 9:58 AM | |||||
|
4s | 1 | Claire Folland | 29/Jan/26 9:58 AM | |||||
|
4s | 1 | Claire Folland | 29/Jan/26 9:58 AM |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Parts on reorder [ 10009 ] | Parts Recieved [ 10003 ] |
| Plot |
Hide
Claire Folland
added a comment -
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complete by ABI 28-1-26
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Claire Folland
added a comment - complete by ABI 28-1-26
| Attachment | 1.png [ 411860 ] |
| Status | Engineer Scheduled [ 10000 ] | Parts on reorder [ 10009 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Attachment | 1.png [ 411733 ] |
Good Afternoon,
Claim Number: W0242518
An ABI engineer has attended your van Serial Number: 2011262 relating to your claim and has advised that a further part has now been ordered for one of the issues, this claim is not yet complete. The part will be ordered on the same claim number and will be kept open until the job has been completed. If you have any queries please contact the ABI Warranty Team.
We have now ordered the below parts to address the issues you have raised on the warranty claim.
1. Item Code: 15TSM0001.2440 x 2 Part: VINYL PLY: 3MM ASTORIA BELMONT
2. Item Code: 86TIM2032 x 6 Part: SOFTWOOD PSE 30 X 30 WHITE
If you have any further queries, Please contact us and advise of the serial number or claim number included in this email.
Kind Regards,
ABI Warranty Team
Claim Number: W0242518
An ABI engineer has attended your van Serial Number: 2011262 relating to your claim and has advised that a further part has now been ordered for one of the issues, this claim is not yet complete. The part will be ordered on the same claim number and will be kept open until the job has been completed. If you have any queries please contact the ABI Warranty Team.
We have now ordered the below parts to address the issues you have raised on the warranty claim.
1. Item Code: 15TSM0001.2440 x 2 Part: VINYL PLY: 3MM ASTORIA BELMONT
2. Item Code: 86TIM2032 x 6 Part: SOFTWOOD PSE 30 X 30 WHITE
If you have any further queries, Please contact us and advise of the serial number or claim number included in this email.
Kind Regards,
ABI Warranty Team
Show
Claire Folland
added a comment - Good Afternoon,
Claim Number: W0242518
An ABI engineer has attended your van Serial Number: 2011262 relating to your claim and has advised that a further part has now been ordered for one of the issues, this claim is not yet complete. The part will be ordered on the same claim number and will be kept open until the job has been completed. If you have any queries please contact the ABI Warranty Team.
We have now ordered the below parts to address the issues you have raised on the warranty claim.
1. Item Code: 15TSM0001.2440 x 2 Part: VINYL PLY: 3MM ASTORIA BELMONT
2. Item Code: 86TIM2032 x 6 Part: SOFTWOOD PSE 30 X 30 WHITE
If you have any further queries, Please contact us and advise of the serial number or claim number included in this email.
Kind Regards,
ABI Warranty Team
made changes -
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Attachment | Screenshot 2025-12-16 100707.png [ 411385 ] |
| ID Number | W0242518 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
received email from park, submitted into ABI
Show
Claire Folland
added a comment - received email from park, submitted into ABI
| Attachment | Screenshot 2025-12-16 084202.png [ 411381 ] |
| Attachment | 38515.1.png [ 411377 ] | |
| Attachment | 38515.2.png [ 411378 ] | |
| Attachment | 38515.3.png [ 411379 ] | |
| Attachment | 38515.png [ 411380 ] |
| Attachment | Screenshot 2025-12-16 083742.png [ 411376 ] |
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | W J Doidge | |
| Park_Postcode | PL13 2JX | |
| Park_Email | stay@trelay.co.uk | |
| Park_Phone | 01503 220900 | |
| Park_Code | TREL01 | |
| Park_Key_Account | No | |
| Park_Address2 | Pelynt | |
| Park_City | Looe | |
| Park_Address | Trelay Holiday Park - Hideaway Holiday Park Ltd |